Process Flashcards
What is the theoretical/empirical basis of the coaching process map?
- Sience of Human Performance (green-inner rung)
- Action Research (blue-outer rung)
What are the 3 phases of the coaching process map?
- Context - What’s up?
- Content - What matters?
- Conduct - What’s next?
What are the three components of the Context phase of the process map?
- Entry & Contracting (trigger/framing)
- Developmental Frames (cognitive, emotional, cultural)
- Situation Analysis (data collection & synthesis)
What are the three components of the Content phase of the process map?
- Feedback (giving & receiving)
- Exploring Options (payoffs & consequences)
- Planning (goals, riorities & CSFs)
What are the three components of the Conduct phase of the process map?
- Action Strategies (pilot/reflect-on-action)
- Growth & Renewal (strategies & insight)
- Execution (reflect-in-action)
What is the learning focus of each phase of the profess map?
- Context - Focus: Learning for Perspective
- Content - Alignment: Learning for Knowledge
- Conduct - Performance: Learning from Experience
What are the three basic elements of a coaching conversation?
- Framing/Engaging
- Advancing
- Disengaging
What are the key components of “Framing/Engaging” the coaching conversation?
Position/Trigger
* Purpose
* Benefit
* Check
* Framing/Opening
What are the key components of “Advancing” the coaching conversation?
Competencies
* Relating
* Coaching Presence
* Questioning
* Listening
* Contributing
What are the key components of “Disengaging” the coaching conversation?
Conclude
* Summarizing
* Confirming Commitments
* Checking Alignment
What are the four components of the STAR framework and the related questions for each?
- Situation: What was the situation? Trigger? Players? Role?
- Task: Intentions? Goal?
- Action: What did you do? Approach?
- Result: What was the outcome? How did it compare to the initial intent?
Which phase does this describe?
The emphasis of this phase of the coaching process is on striving to understand and clarify the client’s agenda, explore the client’s personal capacities and competencies, and surface the client’s perspective on their personal story as a
basis for determining “need/fit” and to establish a foundation for a productive relationship.
Phase 1: Context
Which phase and component does this describe?
Effectively establish the client - coach alliance, understand the client’s context (e.g., roles & other organizational factors/personal influences) and set expectations for working together.
Phase 1, Component 1: “Entry & Contracting”
Which phase and component are these tasks associated with?
- Inquiring about the nature of the presenting problem, trigger event, challenge or opporunity
- Surfacing hopes (ie what success would look like) and and concerns (situation/engagement)
- Clarifying expectations about the paramaters of the coaching process (eg roles, fees, scheduling, confidentiality, stakeholders and other resources)
Phase 1, Component 1: Entry & Contracting
Which phase and component does this describe?
Assess the client’s emotional intelligence, social intelligence and cultural competency to understand how each impacts the client’s current situation and framing of future possibilities
Phase 1, Component 2: Developmental Frames
Which phase and component are these tasks associated with?
- Clarifying client’s self-awareness & self-management, as well as social awareness & relationship management capabilities
- Determining emotional & social capacities in terms of strengths (eg empathic accuracy) and limitations (eg poor impulse control)
- Building client’s capacity for growth and change by developmental sequencing the coaching process and related content
Phase 1, Component 2: Developmental Frames
Which phase and component does this describe?
Encourage clients to tell their personal story and work
to expand their awareness of the presenting situation
by exploring stories from a variety of perspectives and
sources
Phase 1, Component 3: Situation Analysis
Which phase and component are these tasks associated with?
- Engaging clients in the identifying essential questions to focus data collection and feedback activities
- Co-Creating data collection strategies to determine what information is needed and from what sources to understand the presenting situation
- Working with clients to diagnose the situation by digging beneath the surface, map trends to reveal underlying drivers of the situation
Phase 1, Component 3: Situation Analysis
Which phase does this describe?
The emphasis of this phase of the coaching process is on encouraging clients to define a range of choices (related to their wants and needs), developing a vision (of preferred future scenarios), and beginning the process of devising
a plan to make the vision real.
Phase II: Content
Which phase and component does this describe?
Leverage the power of feedback’s potential to facilitate
learning and change throughout the coaching process
by examining the past, present and future
Phase II, Component 1: Feedback
Which phase and component are these tasks associated with?
- Inviting clients to pay attention to the various forms of observational feedback
- Urging clients to play an active role in summarizing and interpreting the feedback
- Facilitating the examination of the client’s hunches about the feedback and potential disparities
Phase II, Component 1: Feedback
Which phase and component does this describe?
Here the focus shifts to helping clients discover and articulate a picture of their wants, needs, aspirations & potential outcomes
Phase II, Component 2: Exploring Options
Which phase and component are these tasks associated with?
- Asking provocative questions to stimulate imaginative thinking about positive futures
- Practicing “feed-forward” with various options to help clients illuminate for themselves how their choices might play on in action
- Prompting clients to consider potential benefits and costs before moving to action to shine a light on their personal commitment
Phase II, Component 2: Exploring Options
Which phase and component does this describe?
Now clients focus on the most important factors that
will translate talk to action to results (i.e., realizing
aspirations)
Phase II, Component 3: Planning
Which phase and component are these tasks associated with?
- Stimulating clients to integrate insights and define focus
- Collaborating with clients to create a coaching plan including SMART goals, while remaining open to more emergent, context-driven gaols
- Reaffirming client’s agenda by developing action plans for each performance and development goals, and importantly striving to align with organizational systems and personal values
Phase II, Component 3: Planning
Which phase does this describe?
The emphasis of this phase of the coaching process is for the coach to support clients move into action by leading from the future (i.e., the pull of their aspirations) session-by-session, day-by-day, and in so doing, helping clients achieve the results they truly desire.
Phase III: Conduct
Which phase and component does this describe?
Foster continuous and transformative forms of learning
to prompt clients to operate outside of their comfort
zone
Phase III, Component 1: Action Strategies
Which phase and component are these tasks associated with?
- Helping clients discover opportunities for ongoing learning (during coaching sessions, on-the-job & in other aspects of their life)
- Combining challenge with support to encourage clients to try-out a variety of actions to realize aims, reflect-on-action & keep what works
- Celebrating client’s successes and capabilities for continued growth (always identifying the next “gap”)
Phase III, Component 1: Action Strategies
Which phase and component does this describe?
Continue to help clients make explicit their path of personal growth by integrating informal and incidental forms of learning with strategic learning
Phase III, Component 2: Growth & Renewal
Which phase and component are these tasks associated with?
- Creating opportunities for clients to conduct honest, ongoing self-appraisal
- Translating client’s insights about their strengths and weaknesses to focused and aligned goals
- Findings ways to promote self-renewal (e.g., work-life balance)
Phase III, Component 2: Growth & Renewal
Which phase and component does this describe?
Putting it all together by supporting clients in their transition from experimentation to full implementation (i.e., “walk-the-talk” matching words with results)
Phase III, Component 3: Execution
