Competencies Flashcards
What are the three competency clusters?
- Co-Creating the Relationship
- Meaning Making with Others
- Helping Others Succeed
What are the three competencies related to “Co-Creating the Relationship”?
- Relating
- Coaching Presence
- Leveraging Diversity
What are the three competencies related to “Meaning Making with Others”?
- Questioning
- Listening
- Testing Assumptions
What are the three competencies related to “Helping Others Succeed”?
- Reframing
- Contributing
- Organizational Acumen
What are the four coaching competencies that make up the “Success Pyramid”?
- Relating
- Questioning
- Listening
- Coaching Presence
What are the four response modes?
- Exploratory Response
- Affective Response
- Honest Labeling Response
- Listening Response
Describe the components of an Exploratory Response
- Open-ended questioning vs. closed ended questions
- Egalitarian relationship vs Auhoritarian relationship
Describe the components of an Affective Response
- Ask about feeling
- Describe feeling
- Social/Emotional intelligence
- Deep connection
Describe the components of an Honest Labeling Response
- Straight talk
- Dynamic bet
Describe the components of a Listening Response
- Paraphrase
- Clarify
- Confirm
What are the four levels of the ORID framework?
Level 1: Objective
Level 2: Reflective
Level 3: Interpretive
Level 4: Decision
What is the guiding question for the “Objective” level of the ORID framework?
Lead question: What’s happening? (external focused)
Description: surface facts, direct observable data, generate a common pool of “knowledge” need to understand the “context”
Sample Questions: What is the history of the situation? What do we know about the situation?
What is the guiding question for the “Reflective” level of the ORID framework?
Lead question: How do you/I respond? (internal focused)
Description: Explore feelings, emotions, personal connections to situation; access “gut level” responses
Sample Questions: What energizes you most about…? What does this remind you of?
What is the guiding question for the “Inerpretative” level of the ORID framework?
Lead Question: What does it mean? (relationship & possibility focused)
Description: Make sense of the situation by examining values, assumptions, significance and implications
Sample Questions: What’s the storyline here? What have you/we learned so far?
What is the guiding question for the “Decisional” level of the ORID framework?
Lead Question: Now what? (action focused)
Description: Express commitments to informed, future action and potential experimentation, pilot project and closure
Sample Questions: What do you need to do? How would you prioritize? What has to happen first?
What are the 3 levels of listening?
- Level 1 - Inner Voice / Self Talk (learner/judger)
- Level 2 - Client focused (linked to exploratory, listening and affective/concern response modes)
- Level 3 - Meta-communication (honest labeling / synchrony)
Which competency does this describe?
Is conscious of one’s own thinking and effectively manages emotions (self & other) to ensure client engagements are experienced as open, flexible and productive
Coaching Presence
Which competency do these behavior examples describe?
- Tunes into the relationship with curiosity to understand the client’s situation (w/o judgement)
- Manages desire to pre-maturely give advice by emphasizing a collaborative, relative to a direct, mode (ie help client access personal resources)
- Takes thoughtful risks with clients/employees to confront their challenges necessary to realize their intentions/aspirations
Coaching Presence
Which competency does this describe
Establishes a personal bond with clients by creating a safe, supportive environment characterized by a trusted partnership, mutual respect, and freedom of expression
Relating
Which competency do these behavior examples describe?
- Uses eye contact, compatible speaking patterns, gestures, and body posture
- Asks for permission to coach clients sensitive, new idea areas that involved stretch and going outside one’s comfort zone (ie attending to esteem & emotional support)
- Acts with integrity by striving to ensure one’s “adios” match the “visuals” and helping client/employee achieve the same
Relating
Which competency does this describe?
Ask questions that reveal the information needed for maximm benefit to the coaching relationship, the client, and capturing the learning embedded in experience.
Questioning
Which competency do these behavior examples describe?
- Uses open-ended questions early in conversations to generate a shared pool of knowledge and promt possibility thinking; progresses to closed-ended questions to clarify understanding of situation, confirm commitment to action or promote learning, insight and renewal
- Combines objective questions with reflective questions to ground situations in experience, current reality and future aspiration
- Moves to interpretative questions combined with decisional questions to help clients lead from the future today
Questioning
Which competency does this describe?
Focuses completely on what clients say (and don’t say), to understand the meaning of what is said in the context of the client’s desired results (ie performance and aspirations); includes behavioral observations
Listening
Which competency do these behavior examples describe?
- Has patience to hear clients out and accurately restates the essence of the client’s key messages (including meta-massages)
- Actively focuses on, and conveys an understanding of, client comments and their questions
- Works to capture the meaning associated with the message with respect to mood, character, atmosphere and emotional tone (including what’s not said - high context) to acknowledge it’s merits (and potential “gaps”)
Listening
Which competency does this describe?
Ability to communicate in a direct and clear way during coaching sessions as a tool for balancing challenge and support needed to facilitate learning, growth and renewal
Contributing
