PROCEDURES

Question 1

Refuelling with Pax onboard Procedure

Answer 1

Cabin crew remain at stations
pax to have seatbelt unfasten
no smoking, lights
no operating electrical equipment
mobile phones to be on flight mode
pax cannot use toilet
if asked to leave aircraft, through the main door

Question 2

oversized bags procedure

Answer 2

ask pax if they need anything out of their bag
collect boarding pass and oversized bag and hand to cso
they will place it in the cargo hold and return the boarding pas with a sticker
return boarding pass to pax
inform location of where to collect luggage

Question 3

quarantine destiantions

Answer 3

WA
QLD
GROOTE ISLANDS
GOVE
DILLI

Question 4

Tarmac safety procdure

Answer 4

no smoking
no use of mobile phones
no oversized bags
no one wandering off
follow zebra crossing
turn around periodically
recieve thumbs up

Question 5

ramp safety procdure

Answer 5

high vis is on
ASIC is worn on display

Question 6

Passport validaty

Answer 6

6 months

Question 7

excess liquids?

Answer 7

must not exceed 100ml and be placed in a ziplock bag

Question 8

duty free allowance alcohol?

Answer 8

2.25l

Question 9

duty free allowance tobacco?

Answer 9

25g

Question 10

who to give cargo manifest (outbound to aus?)

Answer 10

CSO

Question 11

who to give cargo manifest (inbound to aus?)

Answer 11

CSO

Question 12

who to give GENDEC (outbound to aus?)

Answer 12

CSO

Question 13

who to give GENDEC (inbound to aus?)

Answer 13

Customs officer

Question 14

FD door security (outbound to aus)

Answer 14

can serve FD

Question 15

FD door security (inbound to aus?)

Answer 15

must be closed for security reasons

Question 16

Disruptive Pax Procedure

Answer 16

seperate and mediate
apply conflict resolution
USe aba/cc
apply restraints

Question 17

can you do Cabin service during light turbulence?

Answer 17

yes, with caution

Question 18

can you do Cabin service during moderate turbulence?

Answer 18

no, cabin crew must secure cabin and be seated asap

Question 19

can you do Cabin service during severe turbulence?

Answer 19

NO, cabin crew must sit down immediately and wedge service cart.

Question 20

Pilot incap procedure

Answer 20

pull pilot back using shoulder harness and cross arms
lock the harness by using the inertia reel
remove feet from rudder pedals using trousers
administer oxygen and first aid

Question 21

20 second review EXTRA

Answer 21

which aircraft am i on
which station am i at?
what brace position do i assume
when can i initiate an evacuation
how to hold onto assist handle
location of my manual inflation handle
check the integrity of the slide

Question 22

OLDABC

Answer 22

operation of exits
location of emegency equipment
drills
aba
brace position
commands/ check out side condition of aircraft

Question 23

4 levels of threat

Answer 23

level 1- verbal abuse
level2- physical assault
level3- life threatening
level 4- attack on FD

Question 24

SPECIAL NEEDS main points

Answer 24

nearest exits
when to exit and who will assit
what is the most appropriate manner to assit pax to exit
no smoking on flight
location of toilet
location of call bell button

Question 25

special needs definition

Answer 25

someone who requires attention due to illness, injury congenital malfunction or temporary and permanent disability

Question 26

who can use an infant seatbelt

Answer 26

2 years old not reached 3 less than 16kg less than 48hrs old cannot travel less than 7 days need a doctors certificate

Question 27

Service dog procedure

Answer 27

Treat as special needs must be restrained in absorbant matt can be relieved during transit must sit in row 2D 2f first on, last off

Question 28

unaccompanied minors upon receiving PREOCDURE

Answer 28

confirm all paperwork is correct name, age, special requirements sender and reciver details check Cco has written their details, name asic signature umnr seated in row 19 must not be seated next to a male board first disembark last

Question 29

unaccompanied minors delivering umnr to receiver

Answer 29

sign and check id with paper work collect signature from receiver if they have no photo id bank card or medicare if receiver isn't present, sign over to cso and ensure details are written on paper work inform cso to hand signed paperwork back to the pilots

Question 30

Conflict resolution skills

Answer 30

neverget personal use i not you language find the cause of thr problem] acknowledge the problem be calm and confident listen and ask questions summerrise act on a solution

Question 31

Who can sit in overwing exit

Answer 31

15 years old over Not travelling with someone that requires assistance Someone who doesn’t require the extension seatbelt Not impaired Good physical condition Can speak and understand English Not pregnant And is willing to Not a prisoner, or in custody