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CABIN CREW SOP > PROCEDURES > Flashcards

PROCEDURES Flashcards

1
Q

Refuelling with Pax onboard Procedure

A

Cabin crew remain at stations
pax to have seatbelt unfasten
no smoking, lights
no operating electrical equipment
mobile phones to be on flight mode
pax cannot use toilet
if asked to leave aircraft, through the main door

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2
Q

oversized bags procedure

A

ask pax if they need anything out of their bag
collect boarding pass and oversized bag and hand to cso
they will place it in the cargo hold and return the boarding pas with a sticker
return boarding pass to pax
inform location of where to collect luggage

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3
Q

quarantine destiantions

A

WA
QLD
GROOTE ISLANDS
GOVE
DILLI

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4
Q

Tarmac safety procdure

A

no smoking
no use of mobile phones
no oversized bags
no one wandering off
follow zebra crossing
turn around periodically
recieve thumbs up

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5
Q

ramp safety procdure

A

high vis is on
ASIC is worn on display

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6
Q

Passport validaty

A

6 months

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7
Q

excess liquids?

A

must not exceed 100ml and be placed in a ziplock bag

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8
Q

duty free allowance alcohol?

A

2.25l

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9
Q

duty free allowance tobacco?

A

25g

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10
Q

who to give cargo manifest (outbound to aus?)

A

CSO

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11
Q

who to give cargo manifest (inbound to aus?)

A

CSO

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12
Q

who to give GENDEC (outbound to aus?)

A

CSO

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13
Q

who to give GENDEC (inbound to aus?)

A

Customs officer

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14
Q

FD door security (outbound to aus)

A

can serve FD

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15
Q

FD door security (inbound to aus?)

A

must be closed for security reasons

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16
Q

Disruptive Pax Procedure

A

seperate and mediate
apply conflict resolution
USe aba/cc
apply restraints

17
Q

can you do Cabin service during light turbulence?

A

yes, with caution

18
Q

can you do Cabin service during moderate turbulence?

A

no, cabin crew must secure cabin and be seated asap

19
Q

can you do Cabin service during severe turbulence?

A

NO, cabin crew must sit down immediately and wedge service cart.

20
Q

Pilot incap procedure

A

pull pilot back using shoulder harness and cross arms
lock the harness by using the inertia reel
remove feet from rudder pedals using trousers
administer oxygen and first aid

21
Q

20 second review EXTRA

A

which aircraft am i on
which station am i at?
what brace position do i assume
when can i initiate an evacuation
how to hold onto assist handle
location of my manual inflation handle
check the integrity of the slide

22
Q

OLDABC

A

operation of exits
location of emegency equipment
drills
aba
brace position
commands/ check out side condition of aircraft

23
Q

4 levels of threat

A

level 1- verbal abuse
level2- physical assault
level3- life threatening
level 4- attack on FD

24
Q

SPECIAL NEEDS main points

A

nearest exits
when to exit and who will assit
what is the most appropriate manner to assit pax to exit
no smoking on flight
location of toilet
location of call bell button

25
Q

special needs definition

A

someone who requires attention due to illness, injury congenital malfunction or temporary and permanent disability

26
Q

who can use an infant seatbelt

A

2 years old not reached 3
less than 16kg
less than 48hrs old cannot travel
less than 7 days need a doctors certificate

27
Q

Service dog procedure

A

Treat as special needs
must be restrained in absorbant matt
can be relieved during transit
must sit in row 2D 2f
first on, last off

28
Q

unaccompanied minors upon receiving PREOCDURE

A

confirm all paperwork is correct
name, age, special requirements sender and reciver details

check Cco has written their details, name asic signature

umnr seated in row 19

must not be seated next to a male

board first disembark last

29
Q

unaccompanied minors delivering umnr to receiver

A

sign and check id with paper work
collect signature from receiver
if they have no photo id bank card or medicare
if receiver isn’t present, sign over to cso
and ensure details are written on paper work

inform cso to hand signed paperwork back to the pilots

30
Q

Conflict resolution skills

A

neverget personal
use i not you language
find the cause of thr problem]
acknowledge the problem
be calm and confident
listen and ask questions
summerrise
act on a solution

31
Q

Who can sit in overwing exit

A

15 years old over
Not travelling with someone that requires assistance
Someone who doesn’t require the extension seatbelt
Not impaired
Good physical condition
Can speak and understand English
Not pregnant
And is willing to
Not a prisoner, or in custody

CABIN CREW SOP (8 decks)

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