PROCEDURES Flashcards
Refuelling with Pax onboard Procedure
Cabin crew remain at stations
pax to have seatbelt unfasten
no smoking, lights
no operating electrical equipment
mobile phones to be on flight mode
pax cannot use toilet
if asked to leave aircraft, through the main door
oversized bags procedure
ask pax if they need anything out of their bag
collect boarding pass and oversized bag and hand to cso
they will place it in the cargo hold and return the boarding pas with a sticker
return boarding pass to pax
inform location of where to collect luggage
quarantine destiantions
WA
QLD
GROOTE ISLANDS
GOVE
DILLI
Tarmac safety procdure
no smoking
no use of mobile phones
no oversized bags
no one wandering off
follow zebra crossing
turn around periodically
recieve thumbs up
ramp safety procdure
high vis is on
ASIC is worn on display
Passport validaty
6 months
excess liquids?
must not exceed 100ml and be placed in a ziplock bag
duty free allowance alcohol?
2.25l
duty free allowance tobacco?
25g
who to give cargo manifest (outbound to aus?)
CSO
who to give cargo manifest (inbound to aus?)
CSO
who to give GENDEC (outbound to aus?)
CSO
who to give GENDEC (inbound to aus?)
Customs officer
FD door security (outbound to aus)
can serve FD
FD door security (inbound to aus?)
must be closed for security reasons
Disruptive Pax Procedure
seperate and mediate
apply conflict resolution
USe aba/cc
apply restraints
can you do Cabin service during light turbulence?
yes, with caution
can you do Cabin service during moderate turbulence?
no, cabin crew must secure cabin and be seated asap
can you do Cabin service during severe turbulence?
NO, cabin crew must sit down immediately and wedge service cart.
Pilot incap procedure
pull pilot back using shoulder harness and cross arms
lock the harness by using the inertia reel
remove feet from rudder pedals using trousers
administer oxygen and first aid
20 second review EXTRA
which aircraft am i on
which station am i at?
what brace position do i assume
when can i initiate an evacuation
how to hold onto assist handle
location of my manual inflation handle
check the integrity of the slide
OLDABC
operation of exits
location of emegency equipment
drills
aba
brace position
commands/ check out side condition of aircraft
4 levels of threat
level 1- verbal abuse
level2- physical assault
level3- life threatening
level 4- attack on FD
SPECIAL NEEDS main points
nearest exits
when to exit and who will assit
what is the most appropriate manner to assit pax to exit
no smoking on flight
location of toilet
location of call bell button
special needs definition
someone who requires attention due to illness, injury congenital malfunction or temporary and permanent disability
who can use an infant seatbelt
2 years old not reached 3
less than 16kg
less than 48hrs old cannot travel
less than 7 days need a doctors certificate
Service dog procedure
Treat as special needs
must be restrained in absorbant matt
can be relieved during transit
must sit in row 2D 2f
first on, last off
unaccompanied minors upon receiving PREOCDURE
confirm all paperwork is correct
name, age, special requirements sender and reciver details
check Cco has written their details, name asic signature
umnr seated in row 19
must not be seated next to a male
board first disembark last
unaccompanied minors delivering umnr to receiver
sign and check id with paper work
collect signature from receiver
if they have no photo id bank card or medicare
if receiver isn’t present, sign over to cso
and ensure details are written on paper work
inform cso to hand signed paperwork back to the pilots
Conflict resolution skills
neverget personal
use i not you language
find the cause of thr problem]
acknowledge the problem
be calm and confident
listen and ask questions
summerrise
act on a solution
Who can sit in overwing exit
15 years old over
Not travelling with someone that requires assistance
Someone who doesn’t require the extension seatbelt
Not impaired
Good physical condition
Can speak and understand English
Not pregnant
And is willing to
Not a prisoner, or in custody
