Problem Solving Flashcards
Define Problem Solving
Purposeful act of observing a problem then deciding to solve it, after considering solutions and deciding upon one
What is the OODA Loop Model and what is it used for?
Observe
Orient
Decide
Act
Quick decisions where you can make changes with each iteration.
What do you do during the Observe phase?
OBSERVE current situation, facts, known, and unknown
What do you do during the Orient phase?
Understand your situation and set goals
What do you do during the Decide phase?
Select a course of action
What do you do during the Act phase?
Put your plan into action
What are the 8 steps to the Practical Problem Solving Method (PPSM)?
- Clarify/VALIDATE problem
- Break down PROBLEM/ID performance gaps
- Set improvement TARGETS
- Determine root CAUSES
- Develop COUNTERMEASURES
- SEE countermeasures through
- CONFIRM results/processes
- STANDARDIZE successful processes
What is the purpose of the 8-step Practical Problem Solving Method?
To plan a solution for a long-term problem or a problem that requires more thought
What step(s) of the PPSM correlate to the Observe phase of the OODA Loop Model?
- Clarify/VALIDATE problem
- Break down PROBLEM/ID performance gaps
What step(s) of the PPSM correlate to the Orient phase of the OODA Loop Model?
- Set improvement TARGETS
- Determine root CAUSES
What step(s) of the PPSM correlate to the Decide phase of the OODA Loop Model?
- Develop COUNTERMEASURES
What step(s) of the PPSM correlate to the Act phase of the OODA Loop Model?
- SEE countermeasures through
- CONFIRM results/processes
- STANDARDIZE successful processes
What is the main addition/difference between the PPSM and OODA Loop?
In PPSM you Standardize successful processes, but in OODA Loop it is situation based.
