Conflict Management Flashcards
1
Q
What are the sources of conflict?
A
- Organizational source of conflict
- Personal Behavior Factors
- Additional Factors to consider
2
Q
Organizational sources of conflict?
A
- Communication Factors
- Structural factors
- Rewards
- Resource interdependence
3
Q
Personal Behavior Factors?
A
- Values
- Perception
- Personality
4
Q
5 Conflict management Styles (Thomas Kilmann Conflict Management Model)
A
- competing
- collaborating
- avoiding
- accommodating
- compromising
5
Q
Axis of the Conflict Management Model
A
- Assertiveness
- Cooperativeness
6
Q
What does the assertiveness axis measure?
A
Measures how passive/active the person/group is in that situation
7
Q
What does the cooperativeness axis refer to?
A
Refers to how willing a person/group is to satisfy the others needs
8
Q
5 Problem solving approaches?
A
- insist
- cooperate
- comply
- evade
- settle
