Problem Solving

Question 1

Define problem solving

Answer 1

purposeful act of observing a problem and then deciding to solve it, after considering solutions and deciding upon one

Question 2

What is the OODA loop?

Answer 2

a problem solving method used for time-sensitive, fast-paced problems

OBSERVE ORIENT DECIDE ACT

Question 3

Describe the steps of the OODA loop

Answer 3

OBSERVE: current situation/facts, known/unknown
ORIENT: understand situation, set goals
DECIDE: select course of action
ACT: put plan into action

Question 4

What is the PPSM?

Answer 4

8 step “practical problem solving method” used for long term problems

team centered, systematic, common sense approach, aimed at increasing combat capability

Question 5

Describe the steps of the PPSM

Answer 5

1. Clarify & Validate
   - what is the problem
2. Break Down & ID Performance Gap
   - where are we falling short
3. Set Improvement Targets
   - Balanced-S.M.A.R.T. goals, strategic (vision) & tactical (performance)
4. Determine Root Causes
   - most vital step, solve for root cause instead of symptoms (brainstorm & 5 whys)
5. Develop Countermeasures
   - what to do about the problem
6. See Countermeasures Through
   - do the thing to fix the problem
7. Confirm Results & Process
   - result of trying to solve problem
8. Standardize Successful Process
   - continue to use if worked

Question 6

Compare OODA to PPSM

Answer 6

Observe: 1&2
Orient: 3&4
Decide: 5
Act: 6&7

Question 7

PPSM mnemonic device

Answer 7

Claire breaks targets beCAUSE developed countermeasures confirm success