Conflict Management

Question 1

What are the sources of conflict?

Answer 1

Structural and personal

Question 2

Personal Behavior Factors

Answer 2

values, perception, personality

Question 3

Organizational sources of conflict

Answer 3

communication factors:
face to face but misunderstood

structural factors:
comms medium, message clear but medium blurred the message

Question 4

Compare the 5 conflict management styles