PREP TALK JUNE 2023 Flashcards
What are our priorities of survival?
The priorities of physical survival in order are:
1. first aid
2. protection
3. location
4. water
5. food.
Using these priorities, not only do we decide what we do first, but we can also better understand the art of survival by relating any of its aspects to the list of priorities.
A rapid disembarkation is required due to a fuel leak during boarding. What PA/PAs would you
expect to hear? What will your actions be?
If a rapid disembarkation is necessary, the FA1 will state over the PA:
“ Attention, we must leave the aircraft immediately. Leave all baggage behind, leave the aircraft quickly”.
If a slide evacuation is necessary, the FA1 will state over the PA:
“ This is an emergency, flight attendants arm your doors. Evacuate, evacuate! - leave all baggage behind”.
PVG operation: Airbridge may be unmanned with an airbridge operator 10 minutes from responding to call to reposition airbridge (due long hold times at gate). In an emergency the retracted position of the airbridge will not interfere with deployment of the slide at door 1L or 2L on 787 or B777 aircraft.
What briefing must we give to a disabled passenger?
When briefing a disabled passenger, brief the following:
● The location of their nearest evacuation exit.
● Advise the following: “Should we need to evacuate the aircraft, start moving towards the exit, if you can. We will help you as soon as possible”.
● Ask them if any special help is needed.
During the meal service, all the oxygen masks deploy. What are your immediate actions?
Discuss decompression drill as a group.
Fit nearest Oxygen Mask
Face aft
Check o2 flowing
Transfer to portable o2 bottle if safe to do so
If no o2 bottle within reach wait until one is bought to you
FA1 Check Flight Crew Oxygen ON
Assist Immobilized Crew
Check Passengers and Toilets
Listen for PA(s) From Flight Crew
Turn off Unnecessary Oxygen
● B777 Gaseous system - lift flap over each valve to shut off the oxygen flow
● B787 Pulse Demand System - not applicable
Report to FA1
FA1 Report to Captain
A passenger is having a severe allergic reaction to something they have eaten. What is our treatment?
A child in your cabin has a nosebleed. What advice would we give the caregivers to treat this? (6.1.36)
A passenger is complaining of chest pain and numbness down one side of their body. You access the
patient, and they advise they have a history of Angina, but their medication is in their checked luggage.
What can we offer them? How do we administer this? (SUPP 23/107)
Nose bleeds are most common during childhood when they are usually insignificant and easily stopped. They occur infrequently in healthy young adults but become more common and more serious in the elderly. Otherwise nose bleeds are generally caused by accidents (blows to the head, face or nose) or high blood pressure.
Treatment of Nose Bleeds
1. Patient should sit upright and lean forward to prevent blood flowing down back of throat.
2. Breathe through the mouth–put absorbent cloth or container under nose to contain the blood.
3. Keep the patient still–not talking, swallowing or raising the head.
4. Pinch the soft part of the nose firmly.
5. If blood flows back down throat–release the nose and reposition fingers.
6. If an ice pack is available place that on bridge of nose, at the same time as applying pressure.
7. After the bleeding has stopped, have the patient avoid exertion and not blow their nose for at least 4 hours to avoid disturbing the clot.
Seek Medical Advice
● Protect yourself from patient’s blood and body fluids–use barriers.
● If the bleeding from the nose is not noticeably lessening within 10 minutes.
● If the bleeding has not stopped completely within 20 minutes.
● If the patient shows any signs of shock.
● If patient has clear or straw-coloured fluid leaking from the nose or ears.
A passenger has collapsed in the mid-galley. What is our initial assessment when checking for signs of
life? (6.1.10)
Look, Listen & Feel/Check For Signs Of Life
When the casualty’s airway is open you need to LOOK, LISTEN & FEEL for signs of life.
LOOK
Look along the casualty’s chest to see if it is rising.
LISTEN
Put your head close to the casualty’s face and listen for breathing noises.
FEEL
When your head is near the casualty’s face feel for their breath on your cheek.
If no signs of life are detected then the next step is to move on to Cardiopulmonary
Resuscitation (CPR).
Able Bodied Passengers (ABP’s) are an important resource if you are faced with a violent passenger who
needs to be restrained.
ABP’s may not voluntarily respond and will require crew direction and managing.
* Discuss when might be a good time to identify ABP’s.
* Remind each other what sort of direction they will require for you to successfully apply the
restraints.
“To manage and control an unruly passenger onboard… get assistance from ABP’s” - CSM 9.6.5
ASK TELL WARN
Level 3 Actions
Level 3 Actions If the Ask, Tell, Warn procedure fails to de-escalate a situation with an unruly passenger, it is possible that a physical altercation may occur.
When physical assault or a significant safety threat to flight occurs or is imminent, the purpose of this procedure is to:
1.Protect Yourself, Others and the Flight Deck
Cabin Crew must act immediately:
Apply communication skills to de-escalate the situation e.g., Shout “Stop Now!”
Create or maintain distance between yourself and the threat.
If necessary, defend yourself by using onboard equipment, e.g., trays, hot liquid, firefighting equipment, bags etc.
The use of force needs to be reasonable and proportionate to the circumstances
Get assistance from:
● Other Crew members (if available)
● ABPs
Restrain passenger, refer to Handcuffs.
Do not attempt to access the flight deck
Communicate, Control and Monitor
FA1 provide regular updates to the PIC to coordinate actions. Request law enforcement meet the aircraft on arrival.
To maintain control of the situation cabin crew must:
● Monitor the unruly passenger’s condition and behaviour
● Reseat other passengers to isolate the unruly passenger
● Assist other passengers
● Administer first aid if required
Unruly Passenger – Subsequent Cabin Crew Actions Compliance
If passenger complies with Ask/Tell/Warn at any stage:
● Monitor for continued compliance
● Sector Report
● A KoruSafe Security Report must be submitted when a situation reaches the
Warn stage
Non-Compliance
The following procedures apply when:
● There is failure to comply once the Final Warning is delivered
● Law Enforcement is requested to meet the aircraft
● When a passenger is restrained
1. Complete Witness Reports
All parties involved, including passenger and crew witnesses must complete witness reports.
Cabin Crew must keep completed witness reports secure until handed over to Law Enforcement.
