PREP TALK APRIL 2023 Flashcards
What things must be included in a Visually Impaired Passenger briefing? (2.11.2)
When briefing visually impaired passenger, brief the following:
● Position of life jacket. (At 6 o’clock position or what is appropriate.)
● Position of oxygen mask after deployment. (At 12 o’clock position.)
● Controls and call button at the seat.
● Explain the brace position applicable for the seat that the passenger is seated in.
● Advise the passenger on directions to take after leaving the seat and number of
seat rows to exit.
The following B787 differences must also be briefed:
● Controls and call button at the seat, including soft button on Navigation Header
for economy passengers.
● Economy crew call, press soft button located top/mid passenger monitor screen
(depress and hold for 5-seconds in an emergency).
– Soft button will turn red, continuous call chime sounds, reset at crew
screen.
● Position of oxygen mask (after deployment) in the Business Premier cabin.
Reference use of the ‘PULL’ tab.
What passengers are not permitted to be seated in an emergency exit row for take-off, landing and
below 10,000ft? (2.34.4)
The following passengers are not permitted to be seated in an emergency exit row for take-off, landing and below 10,000ft:
● Under the age of 15, includes adults with an infant
● Physically or mentally disabled
● Visually or hearing impaired
– Exit-row seat use is permitted for passengers wearing glasses and/or hearing aid, which restore sight/hearing levels to normal levels
● Mobility impaired:
– Passengers must be weight bearing and mobile (able to walk from the
main entry door to the seat)
– Passengers traveling with lower-limb plaster casts may be permitted to
occupy emergency exit row seats provided they can walk without the aid
of crutches and will not impede access to the emergency exits
● Elderly or frail
● Persons in custody/deportees
● Heavily pregnant *
● Passengers of Size:
● Requiring an extension seatbelt (Extension belts cannot be used on the airbag
seat at 1A on A320A aircraft)*
– Does not include sports people who are suitably agile
● Non English speakers occupying outboard seats*
–
When the total passenger complement is made up of non-English speaking passengers e.g. charter flights the requirement to have an English-speaking passenger occupy the outboard seat is waived.
- Bullet-points do not pertain to a manned door exit.
A passenger has an overheating battery, what is our cabin procedure? What if the battery is not
cooling? (4.16.17)
Use a watertight container appropriate to the size of the device i.e., of sufficient size to immerse the device completely.
If a watertight container isn’t available, consider lining it e.g., with a plastic bag.
Only fill container with non-flammable liquid. Place absorbent material around the outside base of the container.
An appropriate container could be:
● Standard unit
● Catering drawer
● Waste bin
● Tea/coffee pot
Flight Deck Procedure
Flight Crew will:
● Carry out QRH (Quick Reference Handbook) procedures:
– Lithium Battery Overheat/Smoke/Fire on flightdeck
On receiving flight crew PA, “Flight attendant report to the flight deck immediately”, the nearest flight attendant will:
● Report to the flight deck
● Remove battery/device from flight deck*
● Move battery/device to galley, see precautions
● Monitor battery/device frequently to determine if it is cooling
– If not cooling, consider applying Battery Emitting Smoke, Fumes, Noises, Fire Procedure
● Provide regular updates to flight crew on status
*Flight crew QRH procedures instruct flight crew to remove the device from the flight deck if possible. This should be achieved by placing the battery/device by the flight deck door, if possible, for the flight attendant to retrieve. If this is not possible, flight attendants must be prepared to retrieve the battery/device from wherever it is located.
Cabin Procedure
The nearest flight attendant will:
● Disconnect device from external power
● Turn device off, if possible
● Move battery/device to galley, see precautions
● Turn off in-seat power if applicable
● Monitor battery/device frequently to determine if it is cooling
– If not cooling, consider applying Battery Emitting Smoke, Fumes, Noises, Fire Procedure
● Provide regular updates to flight crew on status
What are the indications in the cabin that smoke has been detected in a lavatory? (5.3.66 - 787 or
5.3.33 - 777)
Smoke Indications In the flight deck:
● EICAS message is displayed
In the cabin:
● smoke detector alarm horn sounds
● toilet amber call light flashes
● continuous chime sounds near the toilet
● amber call light on the ACP flashes
● SMOKE DETECTED pop-up window is displayed on all CAP screen.
Reset Procedure
When the amber toilet call light outside the toilet is pushed:
● amber toilet call light on the ACP extinguishes
● continuous chime is turned off
● smoke detector alarm horn silences
● amber toilet call light outside the toilet extinguishes
A passenger asks you to store their medication in our aircraft chiller. What is your response? How can they keep their medication chilled? (6.2.6)
Passengers are responsible for their own medications and these must not be carried in aircraft chillers.
Medication requiring refrigeration should be packed in appropriate container(s) with no more than 2.5 kg solid dry ice and carried as hand baggage.
If we have a suspected communicable disease onboard, what PPE should we don? (6.2.10)
- Don gown
● Fully cover torso from neck to knees, arms to end of wrists, and wrap around back
● Fasten at back of neck and waist - Don surgical mask or N95/P2 respirator mask
a. Surgical Mask
● Secure behind ears with ear loops so the mask stays in place or
secure ties or elastic bands at middle of head and neck
● Fit flexible band to nose bridge
● Fit snug to your face and below chin
b. N95/P2 respirator mask
● Pre-stretch both top and bottom straps
● Cup the N95/P2 respirator mask in your hand
● Position the N95/P2 respirator mask under your chin with the
nose piece up
● Secure the elastic band around your head so the N95/P2
respirator mask stays in place
● Use both hands to mould the metal band of the N95/P2
respirator mask around the bridge of your nose
● Fit check the N95/P2 respirator mask - Don eye protection or face shield
● Place over the eyes or face
● Adjust to fit - Don gloves
● Refer glove protocol
● Check gloves for tears and holes
● Extend to cover wrist of gown
A passenger presents themselves with wheezing, difficulty breathing, anxiety and having difficulty
speaking. What question would we ask? What is the treatment? (6.1.44)
Ask the casualty if they have Asthma and if they respond “yes”, ask if they have their own medication and if they are able to self administer.
If they do not have medication request for crew assistance to:
● retrieve the physicians kit and an oxygen bottle
● page for a doctor
● contact MedLink.
How do we contact Medlink? What information do they require for the initial call? (6.3.1)
Notify PIC who will notify ops control
Company name
Originating city
Flight number/ETA
Pax age/gender
Medical complaint
When will we refuse a passenger carriage? (9.6.1)
Cabin crew and ground staff should work together to prevent unruly and/or intoxicated passengers from boarding.
Refusal of carriage is exercised by, or under the authority of the PIC.
The PIC is not expected or required to be physically involved in the assessment of an unruly and/or intoxicated passenger.
The PIC, acting on information provided by cabin crew and/or ground staff may at their discretion refuse carriage to any person who:
● Behaves in a manner which is likely to endanger the safety of the aircraft, passengers, or crew
● Suspicious behaviour
● Swearing
● Irrational behaviour
● Using a mobile device during flight
● Refusing to return to allocated seat
● Smoking
● Minor safety concern
Level 2 – Threatening, Intimidating, Abusive Behaviour
Examples:
● Escalation of non-compliance and disruptive behaviour
● Verbal threats
● Intimidating and or abusive behaviour
● Threatening the cabin crew and or other passengers with violence
● Theft of property
● Tampering with safety/emergency equipment
● Making discriminatory remarks to crew and or other passengers
● Using offensive language or behaviour
● Sexual harassment or behaviour
● Riotous behaviour that could jeopardise safety
● Planning to harm others
Level 3 – Physical Assault, Significant Safety Threat to Flight
Examples:
● Includes assaults on passengers and or crew
● Behaviour that endangers the safety of an aircraft in flight
● Punching, kicking, hitting, spitting on another person during a flight
● Sexual assault or abuse, refer to Indecent or Sexual Assault Procedures
● Weapons displayed or used
● Damaging the aircraft or another’s property
● Threat of bomb or hijack
● Threatening the safety of the flight by trying to access the flight deck
● Attempting to open an aircraft door
If they are displaying signs of intoxication what is the assessment guide, we will use? (9.6.2)
The Ask/Tell/Warn compliance management technique should be used to de- escalate safety and security issues and incidents involving disruptive, threatening, intimidating and abusive passengers.
- Ask
Politely “Ask” the passenger to adhere to regulations, rules or company policies:
● Outline the non-compliance/behaviour that needs to change
● Offer solutions for the desired outcome, be helpful
● Repeat “Ask” where possible to gain compliance and avoid escalation
● If passenger complies, refer to Subsequent Cabin Crew Actions.
● If non-compliance/behaviour continues:
● Advise FA1, discuss and plan next steps
● Progress to Tell
- Tell
“Tell” the passenger they are required to adhere to regulations, rules or company policies:
● Outline the compliance/behaviour that must change
● Accept no excuses, reasoning or blame
● Insist on compliance, i.e. “I just need you to [ ] thanks”
● Repeat “Tell” where possible to gain compliance and avoid escalation
● If passenger complies, refer to Subsequent Cabin Crew Actions.
● If non-compliance/behaviour continues:
● Update FA1 and/or PIC, discuss and plan next steps
● Progress to Warn
- Warn
Discuss delivering Final Warning with FA1 and/or PIC, time permitting. Read Final Warning to passenger.
Advise PIC Final Warning delivered.
If passenger complies, refer to Subsequent Cabin Crew Actions.
If non-compliance/behaviour continues:
● Update PIC
● Request Law Enforcement meet the aircraft on-arrival
● Refer to Subsequent Cabin Crew Actions
Level 3 Actions
Level 3 Actions If the Ask, Tell, Warn procedure fails to de-escalate a situation with an unruly passenger, it is possible that a physical altercation may occur.
When physical assault or a significant safety threat to flight occurs or is imminent, the purpose of this procedure is to:
● Protect the flight deck; and Refer to Witness Reports
2. After Landing
The Airport Manager and/or Law Enforcement will meet the aircraft on arrival.
Cabin crew will:
● Identify the unruly passenger to Airport Manager and/or Law Enforcement
● Provide witness reports (top copy only) and supporting evidence
● Answer yes, if asked by Law Enforcement if you wish to lay a
complaint
● Conduct an APPROACH debrief for crew and advise managers of the
incident
Cabin crew must provide as much information to the Airport Manager and/or Law Enforcement to support prosecution and internal investigations
3. Report
Complete a Korusafe Security Report (attach duplicate witness reports). Refer to KoruSafe Security Reports.
Cabin log any equipment used or aircraft fittings damaged in the incident.
