preliminary phase of work Flashcards
what are the four phases of work?
preliminary, beginning, middle, ending & transition
what happens in the preliminary phase?
tuning in & responding directly to indirect cues
what is the client’s first question in the preliminary phase?
“who is this worker and what kind of person will they be?”
assumptions in the preliminary phase
communications in taboo areas may be indirect, concerns and issues related to authority may be taboo, tuning in helps the worker be a better receiver of indirect communications
areas for tuning in
authority theme, themes of concern, agency issues & themes, workers feelings & concerns, impact of diversity
a direct response can :
- validate the client’s concern
- demonstrate empathy
- display interest and concern
- open up discussion in a taboo area
tuning in prepares the worker to :
hear direct cues and respond directly
impact on the “first decision”
- demonstrate empathy, openness, non-defensiveness, the worker’s human qualities, etc
- develop a positive working relationship (therapeutic alliance)
- positive working relationship helps client make the “first decision” to engage with the worker
elements of the working relationship :
caring, trust, rapport
intercultural practice (lum’s framework)
- cultural awareness
- knowledge acquisition
- skill development
- inductive learning
client concern in intercultural practice (Proctor and Davis)
- whether worker is of goodwill
- whether worker is skilled and trained
- whether help is meaningful and valid
6 levels of tuning in
- general - age & stage of life cycle
- circumstances (reason for therapy)
- immediate situation (first session)
- content of work (purpose) from client’s perspective
- inter/intracultural issues
- tuning into worker’s feelings
skills for helping clients to manage their feelings
- reach inside of silence
- put client’s feelings into words
- display understanding of client’s feelings
- sharing worker’s feelings
