PRELIM-Lesson 2: Introduction To Information Management

Question 1

Any system or industry who wants to survive and thrive needs

Answer 1

Information

Question 2

The most prevalent and basic source of information has been the

Answer 2

Word of Mouth
OR
Oral Communication

Question 3

to learn up-to-date knowledge and information in as many diverse formats as possible.

Answer 3

Tourism Professional

Question 4

is significant for everyone as it includes images of destinations, goods, hotel facilities, lodging, competitor offerings, costs and real price relationships, motivation for travel, promotional and selling, quality and services, mode of transportation, frequency of visits, activities channel and experience of tour operators.

Answer 4

Value of Tourism Information

Question 5

is one of the most important attributes of the tourism industry’s success.

Answer 5

Well-managed Information

Question 6

It refers to the cycle of processes that includes identifying information needs, arranging and storing information, creating information products and services, and utilizing information (Choo, 1995)

Answer 6

Information Management (IM)

Question 7

• Plan, create, manage and use information, with insight and creativity
• Assist decision-making and create value for individuals, cultures and societies

Answer 7

Information Management

Question 8

What are the 5 principles of Information Management?

Answer 8

1. Information and Data Requirements
2. Roles and Responsibilities
3. Processes and Procedures
4. Technology
5. Operations

Question 9

• It is a qualification to acquire data and run-through processes to obtain various forms of information

• This incoming and outgoing data go through a continuous oop of management that should recognized and understood.

• It will serve as the foundation of what the whole process should be handling

Answer 9

Information and Data Requirements

Question 10

• These individuals are tasked with performing their jobs to the best of their abilities and they make critical decisions through collaboration and commitment.

• Every team develops a strategy for achieving their objectives and carrying out their responsibilities.

Answer 10

Roles and Responsibilities

Question 11

• It’s crucial to understand how the most important aspect of management can proceed through these phases, which necessitates the previously mentioned elements.

Answer 11

Processes and Procedures

Question 12

play a vital role in ensuring that information is secure, accessible and performs as anticipated.

Answer 12

Technology

Question 13

chiefly concerned with planning, coordinating and supervising in the contents of development, manufacturing or the provision of services, in order to bring all four elements together.

• It employs techniques to achieve the highest degree of productivity in a given sector.

Answer 13

Operations

Question 14

What are the 4 elements present operations?

Answer 14

1. Information Data and Requirements
2. Roles and Responsibilities
3. Processes and Procedures
4. Technology

Question 15

What are the 7 Technical Tools of Technology?

Answer 15

1. Software Development
2. Hardware
3. Network Security
4. Websites
5. Databases
6. Systems
7. And other internet procedures and processes

Question 16

• With the rise in information needs caused by changing market trends, the importance of efficient information management is increasingly rising.

• The vast amount of data available today can be used to improve many facets of tourism, including information search and decision- making, tourism promotion, and focusing on best practices in engaging with customers.

Answer 16

IM in Tourism

Question 17

connect with tourists’ behavioral intentions, with tourists’ satisfaction serving as a mediating factor to explore the industry.

Answer 17

TDOC - Tourist Destination Online Content

Question 18

What are the vast amount of data available today can be used to improve many facets of tourism?

Answer 18

1. including information search and decision- making
2. tourism promotion, and focusing on best practices in engaging with customers.

Question 19

must know that data are unanalyzed numbers and figures

Answer 19

Manager

Question 20

is data that has been properly arranged

Answer 20

Information

Question 21

necessitates a great deal of contact with different organizations and the local environment.

Answer 21

Information gathering or data collection

Question 22

An institution that caters to tourists must also handle the information by organizing and analyzing them in each category. Since customers depend on the information provided to them, it is critical to consider their comfort.

• Organizing information would make it easier for them to find information they need and enticed to read more.

• Through this, various access points to the information as well as its storage and retrieval can be done quickly and accurately using a computer.

Answer 22

Organizing Information

Question 23

Many tourism departments provide information on a variety of sectors, including

Answer 23

1. Lodging
2. Airlines
3. Food
4. History
5. Services
6. Facilities and attractions.

Question 24

• Today, with the prevalence of technology in society, websites and internet applications can now disseminate information in the forms of travel vlogs, uploading of photographs of tourist destinations, blogs and status of travel experiences, and numerous networking sites that can spread information to a large number of people simultaneously across the world within seconds.

• Recipients will use it to choose which airlines, accommodation or popular food will they try once they arrive at a destination. A well- informed will assist them in decision-making in favor of both.

Answer 24

Information Handling

Question 25

What are the 11 key skills for tourist information personnels?

Answer 25

1. IT Skills
2. Good Local Knowledge
3. Excellent Interpersonal Skills
4. Organizational Skills
5. Communication Skills
6. Energy
7. Resourcefulness
8. Confidence
9. Commercial Awareness
10. Enthusiasm
11. Adaptability

Question 26

is essential in hyper-competitive industries like hotels, products/souvenirs stores and travel. When the competition is high, there is pressure in establishing correct room rates. If hotel pricing is not based on solid foundation of planning and strategy, it is doomed to fail.

Answer 26

Pricing

Question 27

greatly impacts all aspects of operations in the tourism industry, its improvements have been immensely beneficial for the field

Answer 27

Technology