Pre Assessment Flashcards
An organization uses the Voice of the Customer to collect information about what customers want, what they like, and what they do not like.
Which two tools should be used once the VOC is complete?
Team problem-solving
Quality function deployment
A paper manufacturing company dealing in paper products experiences quality issues due to poor performance and equipment malfunction.
Which of the following quality management tools must the paper manufacturer use to find out the reason for their poor quality of products?
Pareto Chart
A company makes rulers that are designed to be 20 cm in length with allowance ±0.1 cm.
If the actual length of a ruler is 20.2 cm, which factor will the company use to judge the quality of the length of the rulers?
Conformance
Which aspect of quality is demonstrated by a vehicle that has a useful life of 165,000 miles?
Reliability
Which quality management philosophy assigns cost to quality, defines quality by how well a product can be used for its intended purpose, and uses Pareto charts?
Juran Institute’s management theory
Which quality management philosophy focuses on quality during the design of a product to eliminate product quality variations?
Taguchi Method
A company sells garage doors through a national retailer and contracts with local installers to complete the installations. The operations manager is responsible for completing the installations in a 14-day period after the sale. The company will be penalized financially if it fails to achieve these objectives. The operations manager’s daily responsibilities include contacting installers to expedite orders and ensure deadlines are met.
Which two tools should be used to measure installer performance?
Control charts to measure the time elapsed to completion
Run charts to chart output around the 14-day central tendency
The CEO of a service company wants to change the strategy of the company from volume sales to high-quality products.
Which philosophy should the CEO implement to emphasize quality over volume?
Deming’s 14 points
Which quality tool examines patterns, flow, and causes of variation of data points over time?
Statistical process control
Which two company practices reflect the guiding principles of Six Sigma?
A company tries to reduce variation in the quality of products it offers.
A company emphasizes the quality of suppliers because the quality of outputs are determined by the quality of inputs.
Which Six Sigma methodology improves workplace efficiency and eliminates waste?
DMAIC
clothing retailer sends out evaluations to customers to rate quality as “outstanding,” “good,” “average,” and “bad.”
If the retailer wants to know the annual frequency of each evaluation category, which tool should the retailer use?
Histogram
A vice president of a major retailer is trying to reduce the wait time for customers in the checkout line by appropriately opening checkout lines. To do this, the VP needs to know the relationship and degree of correlation between monthly customer visits and area population.
Which tool should be used in this situation?
Scatter Plot
A rental company has a fleet of 50 cars that can be rented daily if all vehicles have been washed and inspected and are free of mechanical and electrical defects. Due to maintenance requirements and late returns by customers, the rental company is, in general, able to prepare 45 cars per day for rental. On average, 30 cars are rented daily.
What is the efficiency rate for this company?
67%
The original capacity in each process for a computer manufacturer’s operations is as follows:
Parts inventory: 500 units available per day
Assembly: 300 units assembled per day
Delivery: 450 units processed per day
After the computer manufacturer upgrades the assembly system, it can assemble 550 units per day.
According to this information, what is the throughput for this computer manufacturer?
450 units/day
A manager is planning staffing needs for a seasonal ice cream stand. The manager expects to have the following number of customers per day each month:
January: 20
February: 23
March: 30
April: 60
May: 90
Jun: 120
July: 130
August: 150
September: 100
October: 80
November: 60
December: 30
Which capacity planning strategy should the manager use to achieve this customer demand?
Match
An auto service center that specializes in oil changes has two service bays that serve, on average, a total of 24 cars per eight-hour business day. On average, each bay can finish one oil change in 30 minutes.
What is the design capacity?
32 oil changes
n appliance manufacturer has two factories located around the world, each with its own capacity:
* F1 can make 8 appliances per day.
* F2 can make 10 per day.
The factories can deliver to two different distribution centers. Every day each distribution center must receive 9 appliances each.
The cost to deliver appliances from each factory to each distribution center is listed in the table below:
Distribution Center 1 Distribution Center 2
F1 $4 $3
F2 $8 $3
Using the factory production constraints and the delivery costs in the above matrix, what is the lowest cost to deliver all 18 appliances to the distribution centers?
$67
A company wants to compare shipping costs if it uses different routes to deliver products.
Which evaluation method should the company use?
Transportation Method
A company wants to establish a new gas station in a location with heavy traffic. The company performs a traffic analysis for four locations during four different time periods. The table below depicts the number of cars that passed each location during the four time periods:
Time Period Main Street Fell Avenue Veterans Parkway Market Street
Midnight - 6:00 a.m. 1,000 500 1,500 750
6:00 a.m. - noon 4,500 6,000 5,500 4,000
Noon - 6:00 p.m. 6,000 4,500 6,000 5,000
6:00 p.m. - midnight 2,500 1,500 3,000 6,000
Which location should the company choose for the new gas station?
Veterans Parkway
An oil refinery receives crude oil on a regular basis, which must be refined into five different octane-rated gasoline formulas and diesel. Demand for these fuels is easy to predict. The cost to refine the oil decreases rapidly depending on the size of the refinery that refines the oil.
Based on this information, which process strategy should the oil refinery use in its refining process
Continuous flow
A company makes garage door tracks for residential and commercial customers. The production manager prefers to run all the footage for residential requirements first each day and then change over for the commercial size after the residential orders are completed. The tooling is changed back to the residential size before the end of business each day.
Which process strategy is this company using?
Batch processing with some product variety on moderately flexible equipment
A hospital administrator needs to determine how many beds to make available for exam rooms, operating rooms, and in-patient care. The hospital board announces they will be getting more patient referrals from specialists at a newly opened clinic.
What should the adminstrator use to forecast how many beds to make available, given the increased number of patients?
Weighted moving average using patient referral data
A fairly new business, after facing early losses, now aims to develop a forecast plan to reduce inefficiencies.
What immediate next step must the company take?
Developing and testing its model
What is the time horizon for medium-range forecasting?
6 to 18 months
Which strategy should be used when inventory carrying costs are high and costs of changing capacity are low?
Chase strategy
A large retail chain is developing an aggregate plan for its “holiday tree” product line. It does not specify Douglas fir, pine, spruce tree, or artificial tree variations, just overall quantity of trees to be offered throughout the holiday season.
What is the appropriate time fence for the aggregate plan?
6 to 18 months before the holiday season begins
A car company is planning the allocation of employees for production of its vehicles.
Which planning type is being used?
MRP II because it extends to the manufacturing process
