Practice Tests - Chapter 3: Mobile Devices Flashcards
Which type of laptop backlight is typically used in smaller mobile devices and consumes the least amount of power?
A. IPS
B. TN
C. LED
D. CCFL
C. LED
Smaller devices, such as tablets and phones, almost exclusively use LED backlighting, which is smaller and consumes less power than CCFLs.
In which scenario would you use the Fn key and the F10 key shown here?
A. To turn the screen brightness down
B. To turn the screen brightness up
C. To turn the speaker volume down
D. To turn the speaker volume up
B. To turn the screen brightness up
Because of the much smaller space available for keys, some laptop keys are consolidated into special multifunction keys. These keys are accessed through the standard keys by using a special function (Fn) key. Video adjustments come in two varieties: changing the video output and dimming or brightening the screen. In this case, there is a large sun icon for brightening the screen. Some laptops will use a smaller sun to signify dimmer and a larger sun to signify brighter or plus and minus signs next to the suns or up and down arrows next to the suns. You may also see special function keys to turn network connections on or off or play, fast forward, or rewind media.
You are purchasing a mobile device that allows you to use your finger to input information. What type of touch screen technology does this device use?
A. Capacitive
B. Human-based
C. Warmth
D. Resistive
A. Capacitive
Capacitive touch screens are a little less accurate than resistive touch screens but more responsive. They respond to changes in electrical current, and as such, the human fingertip works great as the facilitator of input.
You are using a public Wi-Fi hotspot and believe that someone is trying to hack into your laptop. Which laptop feature should you use to immediately turn off all wireless connections?
A. Silent mode
B. Quiet mode
C. Airplane mode
D. Connectionless mode
C. Airplane mode
Airplane mode turns off all wireless connections on the mobile device. It’s common on phones and tablets, and some laptops have the feature as well.
You have been asked to purchase a new camera for the company photographer. Some of the cameras are marketed as “smart” cameras. What key feature does this likely mean the camera includes?
A. Wi-Fi
B. RJ-45
C. Separate video processor
D. Internal hard drive
A. Wi-Fi
Smart cameras have built-in wireless network connectivity for easy picture and video transfers. Many will include Wi-Fi, Bluetooth, and NFC.
A user approaches you and asks for a CPU upgrade so his Lenovo laptop will run faster. What is most likely the easiest way to meet this user’s needs?
A. Remove the CPU and replace it with a faster one that fits the same socket.
B. Replace the laptop with one with a faster CPU.
C. Replace the motherboard with a standard laptop motherboard with a faster processor.
D. Replace the motherboard with a Lenovo laptop motherboard with a faster processor.
B. Replace the laptop with one with a faster CPU.
Laptop processors generally are permanently attached to the motherboard. And motherboards are normally proprietary, meaning one from a certain model will not fit into a different case. Therefore, the best course of action is likely a laptop upgrade.
In which scenario would you use the Fn key and the F4 key shown here?
A. To turn the touch pad on or off
B. To change the video output to an external monitor
C. To change the screen orientation from landscape to portrait
D. To turn the keyboard backlight on or off
B. To change the video output to an external monitor
Because of the much smaller space available for keys, some laptop keys are consolidated into special multifunction keys. These keys are accessed through the standard keys by using a special function (Fn) key. Nearly every laptop has a video connector on the back or the side to plug in an external monitor or a projector. You will need to use the video toggle key to get this external port to work.
You are using a laptop computer and the wireless network card fails. There are no wired ports nearby. You need to send a file to your boss, who is in another country, in the next ten minutes. What should you do to fix the situation?
A. Remove the defective network card and install a new one.
B. Install a USB to RJ-45 dongle.
C. Install a USB to Wi-Fi dongle.
D. Install a USB to Bluetooth dongle.
C. Install a USB to Wi-Fi dongle.
A USB to Wi-Fi dongle will allow your computer to use that wireless network connection to get back up and running. Once you are on the network again, you can send the file. Replacing a network card on a laptop generally means replacing the entire motherboard. You can also get USB to Ethernet adapters for wired networking.
Which type of mobile device is known for using electrophoretic ink?
A. E-reader
B. Smart watch
C. Smart glasses
D. Tablet
A. E-reader
Most e-readers use a technology called electrophoretic ink, or E Ink, which is a proprietary type of electronic paper. Although E Ink is available in color, many consider its best applications to be in grayscales or pure black and white.
What type of connection are you using if you use a USB cable to connect your laptop to your cellular phone in order to use the cellular wireless connection from the laptop?
A. Hotspot
B. Tethering
C. USB networking
D. Phoning
B. Tethering
Tethering is connecting a device to a mobile hotspot. The term used to be reserved only for when you were connected via USB cable, as opposed to connecting via wireless. Some devices will not function as a mobile hotspot but will allow you to tether a mobile device to it with a USB cable so the mobile device can share the cellular Internet connection.
What characteristic was the BlackBerry smartphone most famous for?
A. Wi-Fi
B. Hardware keyboard
C. Anti-glare
D. Trackball
B. Hardware keyboard
The built-in hardware keyboard was the BlackBerry’s key defining feature; indeed, even as recently as 2014, BlackBerry was still releasing phones with physical keyboards to please their loyal buyers.
Which laptop accessory should you purchase if you want to protect the device against theft?
A. Docking station
B. Change Protective cover
C. Cable lock
D. LoJack
C. Cable lock
To physically secure your laptop, use a cable lock. Essentially, a cable lock anchors your device to a physical structure, making it nearly impossible for someone to walk off with it. LoJack is software that can help secure data but does not prevent physical theft. A protective cover will help protect your device from damage if it gets dropped (and some are waterproof too), but it won’t stop someone from stealing it.
The hard drive in your manager’s hard drive has failed, and you need to replace it. Your manager asks about the benefits of replacing it with an SSD instead of an HDD. What should you tell her? (Choose two.)
A. They are cheaper.
B. They take up less space.
C. They consume less power and generate less heat.
D. They operate silently.
C. They consume less power and generate less heat.
D. They operate silently.
SSDs have several advantages over magnetic HDDs. They include faster startup and read times, less power consumption and heat produced, silent operation, and higher reliability because of lack of moving parts, and they are less susceptible to damage from physical shock and heat production.
Which laptop expansion port was designed as an industry standard to replace VGA and DVI ports and is backward compatible with both standards?
A. DisplayPort
B. VideoPort
C. Thunderbolt
D. HDMI
A. DisplayPort
The Video Electronics Standards Association (VESA) introduced DisplayPort in 2008. It was designed to be an industry standard and to replace VGA and DVI. It’s also backward compatible with VGA and DVI by using adapters. A display port is intended to be for video devices only, but like HDMI and USB, it can transmit audio and video simultaneously.
What is the maximum data speed of an ExpressCard 2.0 card running in USB 3.0 mode?
A. 480Mbps
B. 2.5Gbps
C. 5.0Gbps
D. 6.0Gbps
C. 5.0Gbps
ExpressCard version 2.0 devices have a maximum speed of 5.0Gbps, regardless of if they run in PCIe 2.0 or USB 3.0 mode.
You have recently purchased a laptop computer with a touch screen. It allows you to draw images on the screen and save them on the computer. Which device is responsible for converting the input into the image that you are able to save?
A. Inverter
B. Touchpad
C. Digitizer
D. Touch screen
C. Digitizer
A digitizer is a device that can be written or drawn on, and the content will be converted from analog input to digital images on the computer. Digitizers take input from a user’s finger or a writing utensil, such as a stylus. Many touch screen devices have a digitizer built in to them.
A technician has a failed Lenovo laptop, and he suspects the motherboard is bad. He has several other laptops available from which he can harvest parts. Which of the following statements is most likely true regarding the replacement motherboard he selects?
A. The motherboard is not replaceable.
B. He can choose a motherboard from any other laptop.
C. He can choose a motherboard from any other Lenovo laptop.
D. He must choose a motherboard from that same model of Lenovo laptop.
D. He must choose a motherboard from that same model of Lenovo laptop.
Laptop motherboards are nearly always proprietary, meaning they are not interchangeable between manufacturers or even between models from the same manufacturer. When a laptop motherboard needs to be replaced, you most likely need a laptop motherboard from the same make and model.
A technician needs to replace a failed laptop hard drive. The user stores a large amount of video on her computer and needs the largest capacity drive possible. What type of hard drive should you install?
A. SSD
B. Magnetic
C. Hybrid
D. Flash
B. Magnetic
Traditional magnetic hard drives will have greater capacity than SSD (which are a type of flash memory) or hybrid drives.
Which of the following wireless communication types has a maximum distance of about 4”?
A. NFC
B. Wi-Fi
C. IR
D. Bluetooth
A. NFC
Near field communication (NFC) is a wireless technology that uses radio frequency (RF) signals with limited range, about 4” (10cm).
Which two components of a laptop are the most useful when making a video conference call? (Choose two.)
A. Digitizer
B. Webcam
C. Microphone
D. Inverter
B. Webcam
C. Microphone
Webcams are nearly universal on laptops today. The most common placement is right above the display on the laptop. Microphones are also often built into the display, next to the webcam.
Which mobile accessory is shown here?
A. Credit card reader
B. Memory card reader
C. External battery pack
D. Wi-Fi range extender
A. Credit card reader
If you need to make mobile sales, you will need a credit card reader and an app to make the transactions. Many mobile credit card readers are small devices that plug into the speaker/headphone jack, like the PayPal Here shown here.
Which mobile connection type allows you to share your cellular Internet connection with a Wi-Fi enabled device?
A. Hotspot
B. NFC
C. Bluetooth
D. IR
A. Hotspot
If you have a cellular-enabled device such as a smartphone, you may be able to turn that phone into a mobile hotspot. By doing so, you can share your cellular Internet connection with Wi-Fi enabled devices such as a laptop or tablet.
You are responsible for replacement parts within your company’s IT department. Because of the critical nature of your business, you need to have replacement parts on hand in the event of a hardware failure. Your company uses four different types of laptops, two HP and two Dell. How many different types of motherboards do you most likely need to stock?
A. One
B. Two
C. Three
D. Four
D. Four
Laptop motherboards are nearly always proprietary, meaning they are not interchangeable between manufacturers or even between models from the same manufacturer. When a laptop motherboard needs to be replaced, you most likely need a laptop motherboard from the same make and model.
In a laptop computer, which component is responsible for providing light to the display?
A. Backlight
B. Inverter
C. LCD
D. Screen
A. Backlight
LCD displays do not produce light, so to generate brightness, LCD displays have a backlight. A backlight is a small lamp placed behind, above, or to the side of an LCD display.
You need to purchase a memory card reader and removable memory for your mobile device. You need to transfer approximately 1TB of data at a time. Which technology should you invest in?
A. SDHC
B. miniSD
C. microSDHC
D. SDXC
D. SDXC
Mobile devices often make use of small form factor memory cards, such as Secure Digital (SD), miniSD, or microSD cards. Higher-capacity versions of these cards are SDHC, SDXC, miniSDHC, microSDHC, and microSDXC. The standard versions can hold up to 4GB in storage, HC up to 32GB, and XC up to 2TB.
What type of mobile device would use the connector shown here?
A. Apple iPhone 4
B. Apple iPhone 6
C. Samsung Galaxy S5
D. Fitbit Surge
C. Samsung Galaxy S5
Many companies choose to design their devices with a built-in micro USB or mini USB connector. Others modify the standard USB connector slightly, as Samsung has done with the connector for the S5 smartphone and other devices.
You are replacing a motherboard in a laptop computer. When you open the case, you notice that there is a small circuit board attached to the motherboard that appears to have video and network circuitry built in to it. What is the name of this small circuit board?
A. Daughterboard
B. Secondary motherboard
C. Junior board
D. Expansion board
A. Daughterboard
To save space, components of the video circuitry (and possibly other circuits as well) are placed on a thin circuit board that connects directly to the motherboard. This circuit board is often known as a riser card or a daughterboard.
You are visiting a remote office and need to print some documents. Your host tells you that the printer you need is configured on a piconet. What type of expansion option should you use to connect to this printer?
A. USB to RJ-45 dongle
B. USB to Wi-Fi dongle
C. USB to Bluetooth
D. USB to Thunderbolt
C. USB to Bluetooth
A piconet is the name for a wireless Bluetooth network. Therefore, you need a USB to Bluetooth adapter.
You will be traveling to another country for work and will have a 10-hour airplane flight. You need to work on your laptop while on the flight, but your battery won’t last that long. What should you buy to allow you to use the auxiliary power outlets on the airplane?
A. AC adapter
B. DC adapter
C. Power inverter
D. Docking station
B. DC adapter
A DC power adapter allows a user to plug the laptop into the DC power source (usually called an auxiliary power outlet) inside a car or on an airplane. AC power adapters are for plugging into standard wall outlets.
Your laptop has an internal Mini PCIe expansion slot. The documentation for an expansion card says that it supports Mini PCIe 2.0 x1 functionality. What speed does the expansion card run at?
A. 480Mbps
B. 2.5Gbps
C. 5.0Gbps
D. 6.0Gbps
C. 5.0Gbps
Mini PCIe cards running in PCIe 1.0 x1 mode have a maximum speed of 2.5Gbps. Mini PCIe cards running in USB 2.0 mode have a maximum speed of 480Mbps, and those running in USB 3.0 or PCIe 2.0 x1 mode have a maximum speed of 5.0Gbps.
Of the laptop components listed, which one is least likely to be built into the display?
A. Wi-Fi antenna
B. Speakers
C. Webcam
D. Digitizer
B. Speakers
Common components to include in the display are the screen, Wi-Fi antenna, webcam, microphone, inverter, and digitizer.
A defining characteristic of a phablet is a screen of approximately what size?
A. Between 3” and 5”
B. Between 5” and 7”
C. Between 7” and 12”
D. Between 12” and 24”
B. Between 5” and 7”
A phablet is a device that blurs the line between a smartphone and a tablet. The term is not used much, but technically, a phablet is a smartphone with a display size between 5” and 7”.
You are interested in buying a smart watch that has an OS compatible with your Android-based smart phone. Which brand of smart watch uses the Android Wear OS?
A. Apple Watch
B. Samsung Gear S
C. Sony SmartWatch 3
D. Pebble Time
C. Sony SmartWatch 3
The Apple Watch uses Apple’s WatchOS. Samsung watches use Tizen, Sony watches use Android Wear, and Pebble watches use Pebble OS.
You want to enable hands-free cellular conversations for when you are driving, so you purchase a wireless headset. Which wireless technology does the headset most likely use?
A. Wi-Fi
B. IR
C. Bluetooth
D. NFC
C. Bluetooth
Headsets are used for hands-free phone conversations and listening to music. Headsets can either plug into the speaker/headphone jack or be wireless. Most wireless headsets are Bluetooth.
The AC adapter for your Dell laptop is not working properly, and you are searching for a replacement. Which two factors should be most important when selecting a new AC adapter? (Choose two.)
A. Polarity
B. Same or higher wattage than the original
C. Brand of the adapter
D. Size of the adapter
A. Polarity
B. Same or higher wattage than the original
You should choose an AC adapter rated for the same or higher wattage than the original. You must also pay special attention to the polarity of the plug that interfaces with the laptop. If the laptop requires the positive lead to be the center conductor, for instance, then you must take care not to reverse the polarity.
A laptop user wants to have a full-sized monitor and keyboard, as well as an external hard drive, available to him when he is at his desk. Which accessory can he purchase so that he doesn’t need to plug in each of these devices separately to his laptop every time he returns to his desk?
A. KVM switch
B. Port bay station
C. Desktop station
D. Docking station
D. Docking station
A docking station often replicates the functions of the ports on the back of a laptop so that peripherals such as monitors, keyboards, printers, and so on, that don’t travel with the laptop can remain connected to the dock and don’t all have to be unplugged physically each time the laptop is taken away.
Identify the laptop connector, typically located on the bottom of the laptop, shown here.
A. Mini PCIe
B. Smart card reader
C. Docking port
D. Battery port
C. Docking port
A docking port is usually located on the bottom of the laptop to connect to a docking station. The docking station often replicates the functions of the ports on the back of a laptop so that peripherals such as monitors, keyboards, printers, and so on, that don’t travel with the laptop can remain connected to the dock and don’t all have to be unplugged physically each time the laptop is taken away.
You need to replace a failed hard drive in a user’s laptop, and it’s a model you are unfamiliar with. You look at the bottom of the laptop and see no obvious entrance points. Which component will you most likely need to remove to access the hard drive bay?
A. Plastics/frames
B. Battery
C. System board
D. Keyboard
D. Keyboard
As a rule of thumb, either you can access components from the bottom of a laptop, such as the memory and Mini PCIe card, or you’re going to need to remove the keyboard to access the components from the top.
A new laptop user asks you to explain airplane mode to them. Which of the following statements best describes what airplane mode does?
A. It turns off all your wireless connections.
B. It turns off your Wi-Fi connection.
C. It turns off your Wi-Fi and cellular connections.
D. It turns off your Wi-Fi and Bluetooth connections.
A. It turns off all your wireless connections.
Airplane mode turns off all wireless connections on the mobile device. It’s common on phones and tablets, and some laptops have the feature as well.
Which memory cards have a capacity of up to 32GB? (Choose two.)
A. miniSDHC
B. microSDHC
C. SD
D. microSDXC
A. miniSDHC
B. microSDHC
Mobile devices often make use of small form factor memory cards, such as Secure Digital (SD), miniSD, or microSD cards. Higher-capacity versions of these cards are SDHC, SDXC, miniSDHC, microSDHC, and microSDXC. The standard versions can hold up to 4GB in storage, HC up to 32GB, and XC up to 2TB.
The iPhone 5 and iPhone 6 use what type of connector for charging?
A. Thunderbolt
B. Lightning
C. ApplePower
D. USB compound micro
B. Lightning
The iPhone 5 series and iPhone 6 series use a proprietary connector called the Lightning connector.
You have a laptop with an ExpressCard/34 slot. Which type of device or devices are you unlikely to be able to use as an expansion option in that slot?
A. Hard drive
B. Hard drive or sound card
C. Hard drive, sound card, or network card
D. Hard drive, sound card, network card, or eSATA adapter
A. Hard drive
ExpressCard/34 cards can have a variety of functions. However, they are too small to support expansion options such as 1.8² disk drives, card readers, and CompactFlash readers. For those devices, you will need ExpressCard/54.
You have enabled the GPS service in your tablet. What is the minimum number of GPS satellites your tablet needs to be in contact with to determine its location?
A. One
B. Two
C. Three
D. Four
C. Three
GPS systems were designed to require multiple satellites. Receivers use a process called triangulation, which they use to calculate the distance between themselves and the satellites (based on the time it takes to receive a signal) to determine their location. They require input from four satellites to provide location and elevation or three to provide location.
You are investigating new laptops for your company. You want the laptop displays to have a wide viewing angle. Which technology is best suited for your needs?
A. LED
B. CCFL
C. IPS
D. TN
C. IPS
There are two types of LCD technologies listed in the exam objectives: TN and IPS. Twisted Nematic (TN) is the older of the two, and it is relatively inexpensive and low power. The issue with TN LCD screens is that when you start viewing them at wider angles, the picture quality suffers greatly. In-Plane Switching (IPS) LCD monitors provide better color representation as well as wider-angle viewing, but they tend to be a bit more expensive and have somewhat slower response times.
You are using a USB flash drive to transfer files from a laptop. You plug the USB drive in and then copy the files to it. What is the recommended way to remove the drive?
A. Unplug the drive.
B. Use the Safely Remove Hardware icon in the system tray, stop the drive, and then unplug it.
C. Close the drive’s window in Windows Explorer and unplug it.
D. Use the Shut Down Hardware icon in the system tray, stop the drive, and then unplug it.
B. Use the Safely Remove Hardware icon in the system tray, stop the drive, and then unplug it.
You need to stop the device first (this is good policy even for USB devices) using the Safely Remove Hardware icon in the system tray (it looks like a card with a green arrow or green check over it, depending on your version of Windows). Highlight the device and click Stop. Once it’s stopped, you can unplug it.
What is the name of the OS used by the Apple Watch, which was designed specifically for the watch?
A. iOS
B. OS X mobile
C. WatchOS
D. Tizen
C. WatchOS
The Apple Watch uses WatchOS. It’s similar to iOS (used on iPads and iPhones) but was developed specifically for the watch. Its features are similar to iOS, but it includes features more tailored toward a smaller device.
The new model of laptop just purchased by your company has a Universal ExpressCard slot. Which of the following types of cards can you install into that slot?
A. ExpressCard/54 only
B. ExpressCard/34 and ExpressCard/54
C. ExpressCard/24, ExpressCard/34, and ExpressCard/54
D. ExpressCard/34, ExpressCard/54, and CardBus
B. ExpressCard/34 and ExpressCard/54
A Universal ExpressCard host slot is wide enough to fit either an ExpressCard/54 or an ExpressCard/34 adapter; both of them have 26-pin connectors. (Slots designed for an ExpressCard/34 device cannot accommodate its wider cousins.) Universal ExpressCard slots also appear to be able to accept a CardBus adapter, but the card inserts not even an inch before stopping on the internal guide that ensures correct ExpressCard/34 insertion.
You have a MacBook Pro computer with a Thunderbolt 2 port. What is the maximum throughput of a device plugged into this port?
A. 5Gbps
B. 6Gbps
C. 10Gbps
D. 20Gbps
D. 20Gbps
The first version of Thunderbolt supported 10Gbps data rates, which is fast. Thunderbolt 2.0 joins two 10Gbps channels together for 20Gbps throughput.
A technician needs to replace a failed laptop hard drive. What are the possible form factors of this hard drive? (Choose two.)
A. 1.3”
B. 1.8”
C. 2.5”
D. 3.5”
B. 1.8”
C. 2.5”
Laptop hard drives will be one of two form factors (sizes): 1.8” or 2.5”. Desktop computers have historically used 3.5” hard drives.
Your laptop has an internal Mini PCIe expansion slot. The documentation for an expansion card says that it supports Mini PCIe USB 2.0 functionality. What speed does the expansion card run at?
A. 480Mbps
B. 2.5Gbps
C. 5.0Gbps
D. 6.0Gbps
A. 480Mbps
Mini PCIe cards running in PCIe 1.0 x1 mode have a maximum speed of 2.5Gbps. Mini PCIe cards running in USB 2.0 mode have a maximum speed of 480Mbps, and those running in USB 3.0 or PCIe 2.0 x1 mode have a maximum speed of 5.0Gbps.
Which laptop component can take input from a stylus and convert it into an image on the computer?
A. Digitizer
B. Touchpad
C. Point stick
D. Inverter
A. Digitizer
A digitizer is a device that can be written or drawn on, and the content will be converted from analog input to digital images on the computer. Digitizers take input from a user’s finger or a writing utensil, such as a stylus.
user’s movement and heart rate and may include features such as GPS?
A. Smart watch
B. Fitness monitor
C. Smart glasses
D. Smart headset
B. Fitness monitor
A fitness monitor is normally worn on the wrist, and it tracks a user’s movements and heart rate. Some fitness monitors will be able to track sleep patterns and have a clock, alarm, and other features such as GPS. All fitness monitors have the ability to sync to a device such as a smartphone, laptop, or desktop.
Your company is producing posters for an upcoming public relations campaign. The project leader wants to embed information into an NFC tag in the poster. How much information can this tag hold?
A. 8KB
B. 144KB
C. 1.4MB
D. 4.4MB
A. 8KB
Near field communication (NFC) is a wireless technology that uses radio frequency (RF) signals with limited range, about 4” (10cm). To read an NFC tag in a poster, you would move your phone close to the tag, and the phone would generate a small RF field that would power the target. Data could then be read from the tag, which currently holds up to 8KB of data.
You want to play video games on your tablet computer. Which accessory would you purchase if you wanted to play the game much like you would on a gaming console?
A. Docking station
B. Touchpad
C. Point stick
D. Game pad
D. Game pad
A good game controller can make your mobile device feel a bit more like a gaming console. Most of the game pads will look like standard console controllers and connect via Bluetooth.
Which laptop expansion port technology was developed by Apple and supports a wide variety of peripheral devices?
A. USB
B. DisplayPort
C. eSATA
D. Thunderbolt
D. Thunderbolt
Thunderbolt was developed by Apple as an offshoot of the DisplayPort technology. Apple added support for PCIe and launched it in 2011. In terms of versatility, it’s really second only to USB. You will find video devices, hard drives (both HDD and SSD), printers, laptop docking stations, audio devices, and PCIe expansion enclosures that use Thunderbolt.
You have a laptop with an ExpressCard/34 slot. Which of the following statements are true regarding installing expansion cards?
A. You can only plug in an ExpressCard/34 card.
B. You can plug in an ExpressCard/34 card or an ExpressCard/22 card.
C. You can plug in an ExpressCard/34 card or an ExpressCard/54 card.
D. You can plug in an ExpressCard/34 card or an ExpressCard Universal card.
A. You can only plug in an ExpressCard/34 card.
An ExpressCard/34 slot is only 34mm wide and will only accept a /34 card. There are no ExpressCard/22 cards or ExpressCard Universal cards (there is a universal slot), and the /54 card will be too wide to fit into the slot.
You are wearing your smart watch, which allows you to make payments like a credit card. What type of connection technology does this service use?
A. Bluetooth
B. NFC
C. Wi-Fi
D. IR
B. NFC
Near field communication (NFC) is a wireless technology that uses radio frequency (RF) signals with limited range, about 4” (10cm). NFC can operate in card emulation mode, which lets the device act as a smart card. This is useful for making payments at the site of a merchant who uses NFC.
Which laptop display component is capable of discharging energy and causing severe injuries to technicians?
A. Screen
B. Backlight
C. Inverter
D. LCD
C. Inverter
The job of the inverter is to store and convert energy; they have the potential to discharge that energy. They can be dangerous to technicians, so be careful when working with them.
Your new laptop has 4GB system RAM and an integrated video card. The default setting specifies 512MB of video memory. How much RAM is available for the processor to use?
A. 4GB.
B. 3.5GB.
C. 3GB.
D. It’s variable.
B. 3.5GB.
Many laptops use shared video memory, meaning that system RAM is divided up for use between the processor and the video card. On these types of systems, the amount of RAM available for video is configured in the BIOS. Anything reserved for the video card is unavailable to the processor. In this case, subtracting half a gigabyte from 4GB leaves the CPU with 3.5GB.
Polar and Jawbone are manufacturers of what type of wearable technology devices?
A. Smart glasses
B. Smart headsets
C. Smart watches
D. Fitness monitors
D. Fitness monitors
Fitbit, Jawbone, Polar, Garmin, Basis, Misfit, Nike, and Withings are all popular fitness monitors. A fitness monitor is normally worn on the wrist, and it tracks a user’s movements and heart rate. Some fitness monitors will be able to track sleep patterns and have a clock, alarm, and other features such as GPS. All fitness monitors have the ability to sync to a device such as a smartphone, laptop, or desktop.
You need to install a memory upgrade in a laptop computer. The computer’s documentation says that the laptop uses DDR3 SODIMMs. How many pins will be on the SODIMM?
A. 144
B. 200
C. 204
D. 240
C. 204
DDR3 SODIMMs have 204 pins. DDR and DDR2 SODIMMS have 200 pins each, and older SDDRAM has 144 pins.
What type of mobile device would use the connector shown here?
A. Apple iPhone 4
B. Apple iPhone 6
C. Samsung Galaxy S5
D. Fitbit Surge
A. Apple iPhone 4
The connector shown is the proprietary 30-pin Apple connector used by many iPods and iPhones up to the iPhone 4s.
You need to replace a failed laptop hard drive. The user has asked that the new hard drive be as fast as possible, regardless of disk space or cost. What type of drive should you install?
A. SSD
B. Magnetic
C. Hybrid
D. External
A. SSD
A solid-state drive (SSD) uses the same memory technology found in other forms of flash memory. They are much faster than traditional magnetic drives or hybrid drives but generally don’t have as much capacity.
Which type of mobile connection uses a process called pairing to logically connect two devices?
A. Bluetooth
B. Wi-Fi
C. NFC
D. IR
A. Bluetooth
When setting up a Bluetooth connection between a mobile device and an accessory, you will most often be required to connect the two devices logically in a process called pairing. Pairing is basically a discovery and authentication process that validates the communication link.
Tablet computers feature touch screens that are approximately what size?
A. Between 5” and 7”
B. Between 3” and 5”
C. Between 7” and 12”
D. Between 12” and 24”
C. Between 7” and 12”
Tablet screen sizes typically fall anywhere between 7” and 12”, although you can find much larger ones with 24” displays.
What type of connectors are the two shown here in the center?
A. Lightning
B. Thunderbolt
C. IEEE 1394
D. Power
B. Thunderbolt
The two center connectors are Thunderbolt connectors. They have the characteristic lightning bolt icon. Thunderbolt is an offshoot of DisplayPort technology and supports many types of peripherals.
Which mobile technology device makes use of an augmented reality display?
A. Smart phone
B. Smart watch
C. Smart camera
D. Smart glasses
D. Smart glasses
Google Glass is a mobile technology that uses augmented reality. It projects a display onto a lens a few inches from the user’s face that is equivalent to looking at a 25”screen from about 8 feet away.
Which type of laptop backlight generally does not require the use of an inverter?
A. TN
B. IPS
C. CCFL
D. LED
D. LED
Laptops use either a fluorescent backlight (CCFL) or an LED backlight. LED backlights typically do not need an inverter.
You have traveled to the office of one of your suppliers. They do not have wireless networking, and your laptop does not have a wired network connection. If you need to get on their network, what is the best solution?
A. Install a Mini PCIe network card with an RJ-45 port.
B. Install a USB to RJ-45 dongle.
C. Install a USB to Bluetooth dongle.
D. Install a USB to Wi-Fi dongle.
B. Install a USB to RJ-45 dongle.
A USB to RJ-45 dongle will allow your computer to participate on a wired network, provided that the network uses twisted-pair cabling. You can also get USB to Ethernet adapters for wireless networking.
You are on the phone talking to a technician who is trying to upgrade a laptop. He is having trouble identifying the Mini PCIe card. How wide should you tell the technician that the card is?
A. 27mm
B. 30mm
C. 51mm
D. 60mm
B. 30mm
Mini PCIe cards come in two sizes. The full-size cards are similar in size to ExpressCard devices without the external cover, measuring 30mm wide and 51mm long. Half-size cards are 30mm wide and 27mm long.
You have been asked to burn a DVD with several videos on it, but your laptop does not have an internal optical drive. You are certain that this request will be made several times. Which option is the best for you to install or replace a DVD burner?
A. Remove the secondary hard drive bay and install an internal DVD burner.
B. Remove the battery pack and install a DVD burner in its place.
C. Install an external DVD burner using a USB port.
D. Install an external DVD burner using the DB-15 port.
C. Install an external DVD burner using a USB port.
Most laptops don’t have internal expansion room, so it will be impossible to install an internal component where one never existed. The best bet is to use an external DVD burner and attach it via a USB port. A DB-15 port is for VGA (video monitor) connections.
Which type of network connection is least likely to be found on a tablet computer?
A. Wi-Fi
B. Bluetooth
C. RJ-45
D. Cellular
C. RJ-45
Tablets are designed for mobile communication. As such, all tablets come equipped with Wi-Fi and Bluetooth, and many have cellular capabilities as well.
A Lightning connector would be used with what type of device?
A. Samsung Galaxy S5
B. Fitbit Surge
C. Apple iPhone 4
D. Apple iPhone 6
D. Apple iPhone 6
The iPhone 5 series and iPhone 6 series use a proprietary connector called the Lightning connector.
You have decided to start playing video-intensive games on your laptop computer. The video appears jumpy and slow to respond. What should you do first to try to increase the performance during game play?
A. Upgrade the video card.
B. Install additional video memory.
C. Use Windows Control Panel to increase the amount of video memory available.
D. Use the system BIOS to increase the amount of video memory available.
D. Use the system BIOS to increase the amount of video memory available.
Many laptops use shared video memory, meaning that system RAM is divided up for use between the processor and the video card. On these types of systems, the amount of RAM available for video is configured in the BIOS.
A guest presenter plugs an external projector into her laptop, using the VGA port on the back of the laptop. He then uses the Fn key and his video toggle switch; the projector displays his presentation, but his laptop screen goes dark. What should he do if he wants to see the presentation on both the projector and his laptop?
A. Install a second video driver and then use the video toggle key to switch the video output to both screens.
B. Unplug the projector and plug it back in to synchronize it with the laptop.
C. Unplug the projector, use the video toggle key to switch the video output, and then plug the projector back in.
D. Press the video toggle key again until the presentation is shown on both screens.
D. Press the video toggle key again until the presentation is shown on both screens.
Because of the much smaller space available for keys, some laptop keys are consolidated into special multifunction keys. These keys are accessed through the standard keys by using a special function (Fn) key. Nearly every laptop has a video connector on the back or the side to plug in an external monitor or a projector. You will need to use the video toggle key to get this external port to work. Usually there are three or four states: laptop only, external output only, duplicate, or extend the desktop (some models won’t have extend the desktop).
You need to replace a failed motherboard in a laptop computer. Which of the following components are most likely integrated into the motherboard? (Choose two.)
A. Video card
B. Network card
C. Hard drive
D. RAM
A. Video card
B. Network card
Most laptop motherboards have integrated components to provide different functions. It is common to have video, audio, and wireless networking circuitry built into the motherboard. Hard drives and memory are generally replaceable.
A user has a laptop that is intermittently locking up. Initial diagnostics indicate that the processor is overheating. What can you do to try to remediate the issue? (Choose two.)
A. Leave the case open while the system is running to allow for better airflow and cooling.
B. Lower the CPU voltage in the system BIOS.
C. Lower the CPU clock speed in the system BIOS.
D. Run the laptop on AC power instead of battery power.
B. Lower the CPU voltage in the system BIOS.
C. Lower the CPU clock speed in the system BIOS.
To combat heat, you can either slow the processor down (run it at a lower speed) or give it less juice (run it at a lower voltage). Most of the time, this is configured in the system BIOS. For example, many Intel processors have SpeedStep technology to slow the processor down to produce less heat, and they may also have adaptive thermal management.
A client has an older Windows 7 laptop with an integrated video card. The system seems to boot but produces no video, even with an external monitor hooked up. What can you do to fix this?
A. Add an external USB video card and connect the monitor to it.
B. Remove the old video card, and replace it with a new internal video card.
C. Replace the motherboard.
D. Leave the old card in the system, and add an internal mini-PCIe video card.
C. Replace the motherboard.
If the integrated video card fails, you’re looking at a motherboard replacement. Some laptops do have a replaceable video card. If it fails or if you choose to upgrade it, the procedure will probably resemble replacing system memory.
You are upgrading a laptop with a Mini PCIe card. What type of connector does Mini PCIe use?
A. 52-pin
B. 78-pin
C. 144-pin
D. 200-pin
A. 52-pin
Mini PCIe cards use a 52-pin connector. Cards are 30mm wide.
Which of the following are ways to input information or commands into Google Glass? (Choose two.)
A. Touch screen
B. Touchpad
C. Voice command
D. Virtual keyboard
B. Touchpad
C. Voice command
Google Glass has a touchpad on the side of the device that lets users scroll through menus and make selections. Other inputs can be made by voice command through a microphone or other built-in sensors such as the accelerometer, gyroscope, magnetometer, proximity sensor, and ambient light sensor.
Which of the following wireless communication methods are the least susceptible to hacking? (Choose two.)
A. Wi-Fi
B. IR
C. Bluetooth
D. NFC
B. IR
D. NFC
Of the wireless communication methods, infrared (IR) and near field communication (NFC) are the hardest to hack. IR communication is limited to about 1 meter, with a viewing angle of about 30 degrees. You would know if someone was trying to intercept the signal. NFC is limited to about 4” (10cm). It would be pretty obvious if someone were trying to intercept that signal.
Of the laptop LCD technologies, which consumes the least amount of power?
A. LED
B. IPS
C. TN
D. CCFL
C. TN
There are two types of LCD technologies listed in the exam objectives: TN and IPS. Twisted Nematic (TN) is the older of the two, and it is relatively inexpensive and low power. The issue with TN LCD screens is that when you start viewing them at wider angles, the picture quality suffers greatly. In-Plane Switching (IPS) LCD monitors provide better color representation as well as wider-angle viewing, but they tend to be a bit more expensive and have somewhat slower response times.
What types of networking will smart cameras often have built into them? (Choose two.)
A. Bluetooth
B. IR
C. RJ-45
D. 802.11b/g/n
A. Bluetooth
D. 802.11b/g/n
Smart cameras have built-in wireless network connectivity for easy picture and video transfers. Many will include Wi-Fi, Bluetooth, and NFC.
What type of connector is shown here on the right?
A. USB micro
B. USB mini
C. USB type A
D. Lightning
B. USB mini
The connector on the right is a USB mini connector.
A user has brought his laptop to you because the screen is intermittently flickering. Which display component is most likely causing this?
A. Backlight
B. LCD
C. Screen
D. Inverter
D. Inverter
If you are having problems with flickering screens or dimness, it’s more likely that the inverter is the problem and not the backlight itself.
Which of the following wireless communication types has a maximum distance of 1 meter and requires line of sight?
A. NFC
B. Bluetooth
C. Wi-Fi
D. IR
D. IR
Infrared (IR) is a short-distance, line-of-sight, point-to-point communication method. It’s usually used to transfer small amounts of data from one device to another. The maximum functional distance of IR in mobile devices is about 1 meter, with a viewing angle of about 30 degrees.
