Chapter 8: Software Troubleshooting Flashcards
Which operating system may experience a BSOD?
A. Linux
B. Unix
C. Mac
D. Windows
D. Windows
Once a regular occurrence when working with Windows, blue screens (also known as the Blue Screen of Death) have become less common.
What is the proprietary crash screen called in Mac?
A. pin wheel or beach ball
B. blue screen of death
C. red dawn screen
D. black death
A. pin wheel or beach ball
The Apple pin wheel is displayed automatically by the window server when an application cannot handle all of the events it receives. (WindowServer is the background process that runs the Mac OS X graphical user interface).
Which Windows 7 log file is a chronological list of what took place during the setup?
A. setuperr.log
B. setupact.log
C. netsetup.log
D. chrono.log
B. setupact.log
Known as the action log, this file is a chronological list of what took place during the setup.
Which type of file can NOT be copied from another machine is missing or corrupted?
A. .dll
B. boot.ini
C. ntldr
D. bootmgr
B. boot.ini
The boot.ini is specific to the machine.
Which tool can be used to determine if a process is using too much memory or CPU or is simply locked up?
A. event viewer
B. task manager
C. computer management
D. safe mode
B. task manager
Use Task Manager to determine if a process is using too much memory or CPU or is simply locked up ( not responding) and if necessary end the process
Which of the following is NOT a possible cause of a “no operating system found” message?
A. onsystem disk in the floppy drive
B. Incorrect boot device order in the BIOS
C. Corrupted or missing boot sector
D. System disk in the DVD drive
D. System disk in the DVD drive
Were there a disk with system files in the DVD drives the system would boot to it.
Which if the following commands is not used to repair the BDC?
A. Bootrec /fixmbr
B. Bootrec /fixbcd
C. Bootrec /fixboot
D. Bootrec /rebuildbcd
B. Bootrec /fixbcd
There is not bootrec/fixbcd command
What is the bootloader package in Linux?
A. grub
B. strap
C. GILO
D. boot
A. grub
The GRUB is the bootloader package in Linux and UNIX systems. If it is not present the system may not boot.
Which utility helps you troubleshoot startup problems by allowing you to selectively disable individual items that normally are executed at startup?
A. ipconfig
B. msconfig
C. netconfig
D. bootconfig
B. msconfig
The MSCONFIG utility helps you troubleshoot startup problems by allowing you to selectively disable individual items that normally are executed at startup.
Which if the flowing is a command-line utility in Windows operating systems for registering and unregistering DLLs?
A. regedit
B. regedt32
C. regsrv32
D. regsrv
C. regsrv32
REGSRV32 (Microsoft Register Server) is a command-line utility in Windows operating systems for registering and unregistering DLLs and ActiveX controls in the Registry.
