Practice Test B Flashcards
Which statement is true regarding the protection of a pregnant worker’s job?
A. The worker’s job is protected by the Social Security Administration because pregnancy constitutes a short-term disability.
B. The worker’s job is protected by the Civil Rights Act because discrimination on the basis of pregnancy constitutes unlawful sex discrimination.
C. The worker’s job is protected by the Equal Employment Opportunity Commission (EEOC) because discrimination on the basis of pregnancy constitutes unlawful sex discrimination.
D. The worker’s job is protected under the Americans with Disabilities Act because pregnancy constitutes a short-term disability.
B. The worker’s job is protected by the Civil Rights Act because discrimination on the basis of pregnancy constitutes unlawful sex discrimination.
The Pregnancy Discrimination Act of 1978 makes it clear that discrimination on the basis of pregnancy, childbirth, or related medical conditions constitutes unlawful sex discrimination under the Civil Rights Act.
Reference: Practice made Perfect: A Guide to Veterinary Practice Management (second edition), Marsha Heinke, DVM, EA, CPA, CVPM, page 422 and page 182
The funding standards applicable to employee benefits plans are regulated under the
A. Savings Incentive Match Plan for Employees.
B. Employment Retirement Income Security Act of 1974.
C. Internal Revenue Service.
D. Social Security Act.
B. Employment Retirement Income Security Act of 1974.
Title I of the Employment Retirement Income Security Act of 1974 (ERISA) covers funding, vesting, and fiduciary standards applicable to employee benefit plans, and is enforced by the U.S. Department of Labor (DOL).
Reference: Blackwell’s Five-Minute Veterinary Practice Management Consult, Lowell Ackerman DVM, DACVD, MBA, MPA, page 516
Which option below is an ancillary benefit of a Ration-Based Inventory System?
A. Fewer expired products, ease of use due to proximity.
B. Multiple team members are responsible for inventory which decreases stock outs.
C. The system is not affected by staff turn over due to transparency in the system.
D. Duplication of drugs is minimized.
D. Duplication of drugs is minimized.
A ration-based (or central supply system) has many ancillary benefits including diminishing the amount of obsolete items, products are easier to find, duplication of drugs is minimized, and price changes can be accommodated more easily.
Reference: Practice Made Perfect: A Complete Guide to Veterinary Practice Management (second edition), Marsha Heinke DVM, EA, CPA, CVPM, pages 312 - 317.
What two elements are essential for the creation of a bailment?
A. A written and signed agreement defining the specific bailment and naming all potential Bailees and Bailors that may be involved.
B. Physical delivery of the property by the Bailor and knowing acceptance of the property by the Bailee.
C. That the Bailee provide a level of care appropriate to the circumstances and that the Bailor was instrumental in defining those levels of care.
D. The Bailor has informed the Bailee of all known special care necessary to succeed in the role of Bailee and the Bailee has agreed to accepting the responsibility for the special care.
B. Physical delivery of the property by the Bailor and knowing acceptance of the property by the Bailee.
A Bailment is defined as a delivery of something of a personal nature by one party to another to be held according to the purpose or the object of the delivery and to be returned or delivered over when the purpose is accomplished. Whenever a veterinarian assumes custody of a client’s animal, a bailment takes place. A written boarding agreement is an example of a written bailment.
Reference: Law and Ethics of the Veterinary Profession, James F. Wilson DVM, JD, pages 105-107.
Beginning accounts receivable divided by ending accounts receivable equals average accounts receivable.
A. True
B. False
B. False
Beginning accounts receivable + ending accounts receivable divided by 2 equals average accounts receivable.
Reference: Financial Management of the Veterinary Practice, Justin Chamblee, CPA and Max Reiboldt, CPA, pages 67-68.
Which source of information are your clients and potential clients frequently exposed to first? A. Radio B. Internet C. Print ads D. Referral
B. Internet
The market has shifted almost completely to the Internet as the first source of information for clients and potential clients.
Reference: The Effective Marketing Manual - Attracting, Creating and Retaining Loyal Customers, J.D. Stowe, DVM, page 117
Which two key pieces of information are shown on an accounts payable report?
A. The amount due to the practice and the timeframe
B. The amount owed and the date due
C. The total amount due for all accounts and aging
D. The itemized invoice and the purchase date
B. The amount owed and the date due
An accounts payable report includes the accounts, total owed amounts, and due dates.
Reference: Front Office Management of the Veterinary Practice, Heather Prendergast, CVPM, page 340
As it relates to negotiating, which statement below is NOT true?
A. One question to consider is “what do I really need from this transaction and what do I only want”?
B. To avoid potentially making an agreement too far into the future to actually forecast the benefit, maintain strategies that focus on short-term objectives.
C. Negotiation requires research on the topic being negotiated prior to agreeing to participate.
D. Make sure to identify the best alternative to negotiated agreement.
B. To avoid potentially making an agreement too far into the future to actually forecast the benefit, maintain strategies that focus on short-term objectives.
In modern veterinary practice, negotiation cannot be ignored. It touches far too many facets of a practice and is far too financially important to be dismissed due to a lack of interest or natural inclination.
Reference: Blackwell’s Five Minute Veterinary Practice Management Consult (second edition), Mark D. Samson, MS, DVM, JD. pages 504-507.
Which items should be included in the calculation of the cost of holding a staff meeting?
A. Employee wages, meeting time preparation, missed doctor productivity, and food (optional)
B. Employee wages, food (optional), and hourly overhead for the meeting time
C. Length of meeting, employee wages, food (optional), and lost profits
D. Length of meeting, meeting time preparation, food (optional), and employee wages
C. Length of meeting, employee wages, food (optional), and lost profits
When calculating the cost of holding a staff meeting, it is important to remember that employees must be paid for their time to attend staff meetings and that food may be provided. A one-hour meeting with 13 staff members and two veterinarians costs an average of $462 in wages; this does not account for the cost of food or lost profits from closed doors.
Which one of the statements below regarding the I-9 form is NOT true?
A. Form I-9 should be kept four years from the date of hire or one year after termination, whichever is longer.
B. Form I-9 can be inspected at any time.
C. Verification documents for the I-9 do not have to be copied.
D. The I-9 should not be filed out until the first day of employment and not before.
A. Form I-9 should be kept four years from the date of hire or one year after termination, whichever is longer.
Form I-9 should be filled out by new hires to confirm that they can legally work in the United States. Form I-9 is required to be completed by employers and states that the employer has examined the required documents verifying employment eligibility. The I-9 form must be kept for three years from the date of hire or one year after termination, whichever is longer.
Reference: Front Office Management for the Veterinary Team (second edition), Heather Prendergast, BS, AS, RVT, CVPM, pages 89-93.
In regards to changing organizational culture; there are five key steps in making a culture change within a practice. 1 - Define the culture. 2 - Align behaviors with the desired culture. 3 - Commit to the change. 4 - Support the shift. What is the fifth step? A. Grow the team. B. Measure results. C. Lead the way. D. Revisit often.
A. Grow the team.
Your culture makes most of the decisions in your practice no matter what you tell people to do, and it will teach new employees how to behave.
Reference: Blackwell’s Five Minute Veterinary Practice Management Consult (second edition), Randy Hall, pages 522 - 525.
The single most effective method of marketing a service to a client is what?
A. Having the employees repeat the message a minimum of three times (reception, technician, doctor) per visit.
B. Educational material that is attractive, easy to read, and focused on the benefits of the service.
C. Creating a targeted marketing plan.
D. Using the assumptive sale technique.
D. Using the assumptive sale technique.
The single most effective method of marketing a service to a client is the use of the assumptive sale. Assume that the animal owner wants the best in care and present the next step in that context. Believe in what we offer for the best health of the animals and say “this is what we need to do next”.
Reference: The Effective Marketing Manual, Attracting, Creating, and Retaining Loyal Clients, JD Stowe, DVM, page 161.
Which of the following is NOT considered a hidden ordering cost associated with inventory? A. Price Shopping B. Pharmacy licensing/DEA fees C. Receiving and unpacking a shipment D. Reconciling statements
B. Pharmacy licensing/DEA fees
Ordering costs are human resource related in order to account for all the time spent preparing and maintaining an order. Holding costs are facility related such as property tax, utilities, and pharmacy licensing/DEA fees.
Reference: Front Office Management for the Veterinary Team (second edition), Heather Prendergast, BS, AS, RVT, CVPM, pages 285 - 286.
This diamond labeling system uses numbers, colors (blue, red, yellow, white) and letters to indicate the risks associated with health, fire, reactivity, and special hazards of specific chemicals. These labels are often used on secondary container labels. What is the name of the labels?
A. Hazardous Materials Identification System
B. Chemical Instability Labeling System
C. National Fire Protection Association
D. Chemical Safety Data
C. National Fire Protection Association
The National Fire Protection Association uses colored diamond labels to identify the hazards of chemicals. Red for flammability, blue for health, yellow for instability, and white for personal protection. The labels are referred to as NFPA Labels.
Reference: Front Office Management for the Veterinary Team (second edition), Heather Prendergast, BS, AS, RVT, CVPM, pages 378 - 379.
Which statement regarding the confidentiality of client information in the medical record is accurate?
A. The information in the medical record is not confidential.
B. It is unlawful to disseminate client information without a court order or consent of the client.
C. It is unethical to release the medical record or client information without a court order or consent of the client.
D. The client information is confidential but the patient information is not considered confidential.
C. It is unethical to release the medical record or client information without a court order or consent of the client.
Ethically, client information in the medical records is considered privileged and confidential, and should not be released except by court order or the consent of the pet owner, with exceptions only as provided in state law.
Reference: Blackwell’s Five-Minute Veterinary Practice Management Consult, Lowell Ackerman DVM, DACVD, MBA, MPA, page 320
