Practice Test 004: CSA Flashcards
What is the most important thing to remember about activating a Plug-in?
Plug-ins once installed cannot be uninstalled
List Button, List Connect Menu, List Links, & List Choices are examples of what?
UI Actions
What is a base table of the CI table in the CMDB hierarchy?
CMDB
When using the CI dependency view, how would you view the relationship between one CI and another CI?
Right click, View Relationship
What controls the display sequence in the Service Catalog Item?
The Order field value in the Variable form
What controls the publishing and returning process for knowledge articles?
Workflows
Where is data from an action stored so it can be used in subsequent actions in the flow?
Data Element
What catalog tool would you use to create a catalog item or record producer?
Catalog Builder
What is the name of the runtime value, generated when a flow runs an action?
Data Pill runtime value
What access does a user need to be able to import articles to a knowledge base?
Can contribute
What setting on Access Control definition would you use to grant access to all of a specific tables’ records?
“Table Name”.*
Ex. offering.*
What capability do you suggest to a manager that wants a snapshot of performance, trends, and forecast of data?
Performance Analytics
What section in the notes tab, is the history of the work documented?
Activity
What do you click when you have made modifications to your report and want to see the results without saving?
Run
To update a notification so that it is sent to the Caller and the Caller’s Manager, what would you do?
On Who will receive tab, add Caller field, dot-walk to Caller’s Manager to add Manager
What type of rule specifies which user or group are responsible to work on different types of tasks?
Assignment
What branding options are available when using the module, System Properties > My Company?
Banner Image and Banner Text
How do you define a section so that it displays as a tab from Form Designer?
Name the Section
Which icon in the banner do you use to turn on the Application Picker and the Update Set?
Gear
Which section of the Report Designer is used to specify grouping and calculations to be ran against the data?
Group by
What storefront is a single location for accessing prebuilt spokes, to quickly integrate with third party services to build and share content?
ServiceNow Store
What would you offer a manager that can’t access data that is used for different reports, due to the data being in two different tables?
Create a Database View
What are advantages of using a Flow Designer?
Less manual Scripting, Reduces technical debt, Complements the Integration Store, and Smooth integration with 3rd party systems
What must you do when moving homepage or dashboard between instances?
Manually add them to the update set
What policies are applied to all data entered into the platform: via form (UI), Import Sets, or Web Services?
Data Policies
What flow components allow you to specify when a flow should run?
Trigger and Condition
What type of user are you not allowed to Impersonate?
Extended Security Admin
What is an advantage of defining relationship ties between CI Classes?
It automates the listing of the CI Dependency View
What SN resource can be used as a blueprint to map your IT Services to SN?
Common Services Data Model (CSDM)
What tool allows you to drag and drop to specific links between source fields on an Import Set table and destination fields on any SN table?
Mapping Assist Utility
What are the steps for importing data using an import set?
Load Data, Create Transform Map, Run Transform, Clean up Import table
What could you do to build reports off of the same set of tables?
Create a Data Source
How would you help a customer that wants to add the company’s email banner to each customer facing email notification?
Create a Company email header and footer
How would you add a homepage to an update set?
Homepage Admin > Pages > Right-click homepage record > select Unload Portal Page
Core tables in SN?
CMDB & Task
How are users and groups related?
Many to Many
What can be used to automatically populate fields in a form?
Template
What protects applications by identifying and restricting access to available files and data?
Application Scope
What is the name of the new UI released with San Diego?
The Next Experience UI
Where do you go to get the new dashboard that allows instance Admins to proactively monitor system health?
Dashboard Landing Page
What capability allows you to create, modify, and manage applets for SN?
Mobile Studio
What dashboard would you use to determine which security checks are non-compliance?
PCI (Payment Card Industry) Configuration Controls Score Dashboard
What new application replaced the Mobile Onboarding app in the San Diego release?
Now Mobile app for HR Service Delivery
Which dashboard allows instance administrators to proactively monitor system health?
Application Insights Dashboard
Which Mobile Application is designed to interact with customer support, and is not customizable?
Now Support
What are the 3 key tables in CMDB?
[cmdb], [cmdn_ci], & [cmdb_rel_ci]
What is the core CMDB table for non-IT CIs?
[cmdb], base configuration table
What table stores the basic attributes for all CIs?
[cmdb_ci], the core configuration item table
What roles are required to access the [cmdb_ci] table?
Admin, ITIL, or Asset User Role
What table defines all relationships between CIs?
[cmdb_rel_ci], the CI Relationship table
What is a variable set?
A unit of variables that can be shared between Catalog Items
What is BSM?
Business Service Management.
What are update sets?
Groups of customizations that can be moved from one instance to another
Where do you go to add/modify a service catalog item?
Service Catalog > Maintain Items
Where do you go to delete tables?
Tables and Columns > choose “delete” > type “delete” in the pop-up box
How do you limit file attachments?
ACL
Name 3 interfaces for viewing and manipulating tables
A List, Schema Map, and Tables and Columns Module
What 3 tables provide Data Dictionary and relationship information?
sys_dictionary, sys_documentation, and sys_db_object
When is the security_admin privilege created?
When the High Security plug-in is activated
What is a collection of permissions to grant access and assign security?
A Role
What are 3 levels of access?
System (username/pw), Applications and Modules (Roles), Table and Fields (System Properties/Access Control)
Where can you set the security for rows and columns?
In the Tables and Fields record of the ACL
Where do you go to set Table security?
System Property in Tables and Fields
What are 3 ways Access Control Rules are defined?
Conditional Expressions, Scripts, and Roles
In a SLA Definition, which conditions will trigger an SLA?
Start, Pause, Stop conditions
Name 4 ways a Knowledge Base can be populated?
Manually, automatically from events, from incidents or tasks records and from a Record Producer in SC
What is the Knowledge Base hierarchy?
Topics, Categories, and Articles
How do you protect a Knowledge Base?
Roles
How do you allow users to access KB without logging in?
Make the KB public and protect with roles
What do events trigger?
Notifications
Why would you clone an instance?
To copy a production instance over a sub-production instance
What are the three release types of SN?
Future, Patch, Hotfix
What holds graphical content on dashboards and the homepage?
A gauge
ACL is part of which security?
Contextual Security
