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ServiceNow CSA Exam Study (July 2022) > Practice Test 001: CSA > Flashcards

Practice Test 001: CSA Flashcards

1
Q

What are the three major steps to create a Service Catalog (SC) request workflow (WF) & make it visible to all?

A

Define WF properties, create activities, and publish the WF

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2
Q

Which section of the ServiceNow (SN) UI allows you to perform a global search?

A

Banner Frame (BF)

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3
Q

What is a WF primarily used for?

A

To automate a sequence of activities

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4
Q

What are 3 ways Variable Sets (VS) can be used?

A

Recorder Producer, Catalog Items, Order Guides

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5
Q

When a user customize a homepage, the system makes a copy of the homepage and..?

A

Adds a “My” prefix to the homepage name

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6
Q

When does a Client Script run?

A

onLoad, onChange, onSubmit, & onCellEdit (all on the client-side)

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7
Q

What are Import Logs?

A

Logs of all Import Set application operations

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8
Q

What is a Single Sign-On (SSO)?

A

An integration that enables a user to login once, while gaining access to multiple software systems

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9
Q

What are reasons a IT user won’t be able to see Self Service on their homepage?

A

Their user account doesn’t have ITIL role (which is assigned to a group)

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10
Q

How is coalesce used in Import Sets?

A

Using coalesce, import sets may update existing records in a destination Production table

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11
Q

Conditions can be specified to determine when a ___________ appears.

A

UI Action

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12
Q

What is an access defined and applied to?

A

Specific role or users/groups

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13
Q

What are the list interface Elements?

A

Title bar, Breadcrumbs, Column Heading, Fields

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14
Q

When does the submit button appear on a form?

A

When changing a new record

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15
Q

What module is used to view field setting for a table?

A

Tables and Columns

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16
Q

What 4 types of users are in a typical SN instance?

A

System Administrator, Delegate Administrator, ITIL User, ESS User

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17
Q

What helps you setup an application?

A

Guided Setup

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18
Q

If a row level rule and a field level rule exists, both rules must be true before an operation is allowed, is an example of what?

A

Access Control rule evaluation

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19
Q

What tables can System Administrator delete?

A

Only tables beginning with ‘u_’ prefix can be permanently deleted

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20
Q

Which tables does the incident, problem, and change tables extend?

A

Task [task] table

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21
Q

What is the purpose of transform maps?

A

To determine the relationship between fields in an import set table to the fields in an existing SN table

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22
Q

What is the difference between “Save” & “Insert” ?

A

Save saves the record & stays on the form, while Insert creates a new record & redirects to the list

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23
Q

By default in SN, what customizations are added to Update Sets?

A

Changes made to the form

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24
Q

What is a quick way an Approval Manager can approve a SC request?

A

In the Request list, right-click REQ number and select Approve

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25
Q

What settings allow users to view a knowledge article even though they are not logged in?

A

The Public Setting

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26
Q

What are the 6 WF activities?

A

Approvals, Notifications, Task, Timers, Utilities and Conditions

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27
Q

What are 2 reasons an item can’t be found in the application navigator?

A

The app is deactivated in your company’s SN Implementation or a filter or switched perspectives/views

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28
Q

How does SN handles data being imported when running Transform?

A

Transform Map determines between fields displaying in an import set table and fields in an existing SN table

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29
Q

What list ‘field type’ is not sortable?

A

Date/Time

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30
Q

What does the CMDB do in ServiceNow?

A

Facilitate quick impact analysis,
Help locate failed changes,
Increase cost saving to business

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31
Q

Where is the Impersonate User featured located?

A

It’s in the Banner Frame next to the welcome message

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32
Q

For Administrators creating new SC items. SC variables are _________ by default.

A

Global

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33
Q

What is the purpose of an Order Guide?

A

To provide the ability to order multiple related items as one request

34
Q

What is an Elevated Privilege?

A

A role that has special permissions for the duration of the logged in session

35
Q

How to view the dictionary setting of a field on a form?

A

Right click the field label, select Personalized > Dictionary or Configure Dictionary

36
Q

What features of ITIL are utilized by the SN platform?

A

Strategy, Design, Transition, & Operations

37
Q

What are 3 examples of a UI Policy?

A

Read Only, Mandatory, & Display/Hide

38
Q

A Data Policy can be converted into an UI Policy

A

True

39
Q

What are the steps to retrieve an update set?

A

Verify Update Set is complete, Test Connection, Save, Retrieve

40
Q

How to dynamically map field when Transform Mapping?

A

By using SN scripting objects and functionality

41
Q

Where would you go to see if an Admin impersonated another user?

A

System Log

42
Q

What are the Out-of-the-Box (OOTB) SN roles in ascending order?

A

Admin, Delegate Admin, ITIL, ESS

43
Q

What are 2 settings that can be made in the Contextual Security Manager?

A

Specify the attachment file types & Set maximum file size

44
Q

The _________ is a user friendly reference to a field and the _________ is the backend reference to a field.

A

label, name

45
Q

What are 4 ways to bring users into SN system?

A

SSO, LDAP, Import Sets (import users) & Manually entering users & creating users

46
Q

In what ways can a WF be attached to specific requests?

A

Manually on the catalog item form, Automatically based on conditions, & Automatically if no other WF is attached

47
Q

What 3 things a user can do to Knowledge articles?

A

Create, View, & Edit

48
Q

How do you set a table field to display for a reference lookup against that table?

A

Personalize the dictionary entry for the field and check the display checkbox

49
Q

What roles can not be delegated?

A

role_delegator & admin

50
Q

What are the 2 major record types in CMDB?

A

Configuration Item (CI) & Relation Type

51
Q

What are 3 types of SC variables?

A

Select Box, Multi-line, & Checkbox

52
Q

What is a form?

A

A UI that displays data from a record in a table

53
Q

What does new records, new groups, and modified CIs have in common?

A

They are not captured in an update set

54
Q

What process does the knowledge base manage?

A

Document review cycle (feedback from subject matter experts (SMEs) & publishing)

55
Q

What does contextual security do in SN?

A

Protects a record based on its contents and table location

Defines access control rules to any level

56
Q

What are 3 things the SC contains?

A

Record Producer, Catalog Items, & Order Guide

57
Q

What element accesses Knowledge Base Articles on the homepage?

A

News

58
Q

How is the list determined in an application navigator?

A

The list of applications seen are based on the role(s) that have been assigned to the user

59
Q

4 things that are captured in an Update Set.

A

Tables, Forms, Views, & Fields

60
Q

When does a Business Rule run?

A

After a record is Inserted, Loaded, Updated, & Deleted

61
Q

When do Clients Scripts apply?

A

When accessed through the form

62
Q

How can users choose to unsubscribe from certain notifications coming to his/hermailbox from SN?

A

System Settings > Notifications

63
Q

What are the Out of the Box (OOTB) Knowledge Base elements?

A

Instant Publish, Approval Publish, Approval Retire

64
Q

How do you see reports that are shared with your group?

A

Reports > View/Run > Group

65
Q

How to view a log of every generated event?

A

Navigate to System Logs > Events or System Policy > Events > Event Log

66
Q

Where do you create CI Class?

A

Configuration > CI Class Manager

67
Q

How can you manage record numbering in your instance?

A

System Definition > Number Maintenance

68
Q

Which roles have access to create/edit flows in Flow Designer?

A

Admin & flow_designer

69
Q

What are the three flow states?

A

Waiting, Error, & Completed

70
Q

What are the 5 report types?

A

Dial, Area, Bubble, Pivot, List

71
Q

What roles can setup platform intelligence?

A

ml_admin & admin

72
Q

What wildcard would display all records in a list where a short description starts with ‘Comp’?

A

Comp%

73
Q

What module provides a convenient way to see the list of tasks assigned to your group but not yet to an individual?

A

Service Desk > My Groups Work

74
Q

What are the major components of Connect Workspace?

A

Connect Sidebar, Conversation Tools, Conversation Pane

75
Q

Which field type is used to reference any record on any table?

A

Document ID

76
Q

Which file types can be imported as knowledge articles through Knowledge > Article > Import Articles module?

A

.docx & .doc

77
Q

What is the name of the conversational bot platform by SN?

A

Virtual Agent

78
Q

What are the options to share a report with other people in the organization?

A

Scheduled Email, Export to PDF, Publish

79
Q

What is System Dictionary?

A

It contains information about a fields data type, character limit, default value, dependency and other attributes

80
Q

What are the interfaces for accessing a SN instance

A

SN Agent, SN Mobile Classic, Service Portal, Now Platform UI

ServiceNow CSA Exam Study (July 2022) (4 decks)

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