Practice Test 003: CSA Flashcards
What table acts as a staging area for records imported from a data source?
Import Set Table
Which resource would you use to determine if a user could contribute to a knowledge base?
User Criteria Diagnostics
Which role can manage multiple Knowledge Bases?
knowledge_admin
How would you change the Priority field title to display the internal terminology PValue?
Right-click on Priority and select Configure Dictionary or Right click on Priority and select Configure Label
Which field(s) is used as a unique key during imports?
Coalesce Fields
What module enable an admin to define destinations for imported data on my ServiceNow table?
Transform Map
What kind of table has a name that starts with a custom prefix?
Scope Application Table
Which components of a table contains a piece of data for one record?
Field
Within the Report library , what could you search for, to locate ITIL best practice indicator reports?
KPI
What is a best practice regarding data imports?
Plan time before your imports to remove obsolete or inaccurate data
With the admin role, a user would have access to all platform features, functions, and data, with what exceptions?
Human Resources and Security Operations
What processes allow users to create, categorize, review, approve and browse important info in a centralized location that is shared by the entire organization?
Knowledge Management
Why should you limit update sets to a maximum of 100 records?
Reduce potential conflicts and makes it easier to identify and review changes
Which module do you use to access the reports that are available to you?
Reports > View/Run
Groups are defined as what?
A collection of users
What script can run when a record is display, inserted, updated, deleted, it when a table is queried?
Business Rule
What section is used on a task record to see the most recent update made to a record?
Activity
What utility enable process owners to author cross-enterprise workflows within a single unified process?
Process Automation Designer
What instance resource allows you to access guided tours, info about actions, and instructions in how to use inputs and outputs in your flow?
Help Panel
What type of scripts Run in the browser?
UI Policies and Client Scripts
Which type of field allows you to freely enter numbers, letters, and special characters?
String
What is a set of conditions applied to a table list to show a subset of the data?
Filter
Which admin role is required to make changes to High Security Settings?
security_admin
A SC project will involve building 80 Catalog items. What features would you use when designing the form?
Create one Variables Set for the 4 variables; then add the variables Set to each of the 80 catalog item
What could you do to make work notes in Activity Log read only?
Click Funnel icon and select only work notes
When importing data from a spreadsheet, which step defines where the incoming data columns will be written in the receiving table?
Field Mapping
When importing data, what happens to imported rows, if no coalesce field is specified?
All rows are treated as new records. No existing records are updated
What section on the CI form, can you find info about the other CIs associated with your CI?
Related Items
What table would be selected to run a report to see if Request has been fulfilled for Business Cards, since the beginning of the year?
Requested Item [sc_req_item]
What would you do to enable a customer to monitor which users are performing impersonations in their instance?
Activate the glide.sys.log_impersonation script
What 2 different ways to create a Favorite for a record?
From the record from header (context menu) and select Create Favorite or drag breadcrumbs
What do you select to personalize System settings of the Now Platform user?
Gear icon
Filter conditions are also referred to as:
Breadcrumbs
What cloud computing model is SN Platform considered?
Application Platform-as-a-Service (aPaaS)
Where would you navigate to enable or disable form tabs in the SN Platform?
System Settings
What Chatbot on the Now Platform allows you to send notifications directly to Slack and Microsoft Teams users?
Virtual Agent
By default, a report is shared with:
The report creator only
What type of KPI signals are used in Performance Analytics to make decisions that statistically sort long term workflows stability?
Anti-signals
Which Visual Talk Board type can’t be built form an existing record list?
Freeform
What would you create within Flow Designer to send an SMS text message to specified users or groups in Form Designer?
An Action
Which feature allow users to manage notifications they receive about barista activities occurring in the platform?
Subscriptions
Where would you go to activate ‘Compact Cards’ on a Visual Task Board?
Visual Task Board Configuration Menu
Where would you navigate if you were looking for a single location for all the import sets and concurrent import sets for a scheduled data import chain?
Execution Contexts
What are the 4 different Schema relationship types?
Referenced by, Referencing and Extended by, and Extending
What are some database view limitations?
It’s not possible to edit data within the view, tables can’t be added as a data preserver in a clone request, and views can’t be created on tables that participate in table rotation
What are the 4 different table relationship types?
Database Views, Extensions, Many-to-Many, and One-to-Many
Basic Attributes of all configuration items are stored in which CMDB table?
Configuration Item [cmdb_ci]
Which option allows you to update existing Target Table records when importing data from an import set?
Coalesce
What 3 scores are found on the CMDB health dashboard?
Completeness, Compliance, & Correctness
Which framework helps use standard values across applications and effectively track assets through their life-cycle transitions?
CSDM
What adores you to determine which users can access catalogue Items, but define conditions that are evaluated against a list of users?
User Criteria [user_criteria]
What application would you navigate to in order to create a new catalogue item using a Visual and guided experience?
Catalog Builder
What 3 ways can you populate a knowledge base with knowledge articles?
Import Microsoft Word files, Integrate with a WebSev compliant source, and Create articles directly in ServiceNow
As an end user, where would you navigate in the Service Portal to access the Service Catalog?
Under Request Something
Extending flow content by subscribing to IntegrationHub or installing spokes’ corresponds to which Flow Designer benefit?
Scalable
You need to create a reusable Knowledge block, which tool would you use to do this?
Agent Workspace
Where can users author cross-enterprise workflows and create a single, unified process on the Now Platform?
Process Automation Designer
Which ServiceNow features allow you to create a new application that will require designating data tables?
Guided Application Creator
Where could you auto-assign all new Incidents with the ‘Software’ Category to a specific assignment group?
Business Rules, Assignment Rule, and Data Lookup Rules
What is used to measure and evaluate the effectiveness of ITSM?
A metric
What is a measurement of the set amount of time for a task to reach a certain condition?
SLA
What are the 3 types of SLAs?
SLA-Service Level Agreement (services provided as agreed), OLA-Operational Level Agreement (how departments work together), UC-Underpinning Contact (outside suppliers)
What three conditions defines an SLA?
Start, Pause, and Stop
Name the 5 major components of Service Catalog?
Record Producers, Catalog Items, Variables, Order Guides, & Workflows
What are the steps in SLA?
Start, Pause, Stop
If the Default update set is marked complete:
The default update set cannot be marked complete
What are the different components of SLA?
SLA Definition, Task SLA, SLA Conditions, SLA Workflow
How do you monitor your service now Servlet?
Stats.do
How to find the release version of SN?
System Diagnostics > Stats > Stats
Users have to satisfy rows and field ACLs to access a field.
True
Which plug-in is activated by default within Flow Designer?
The Flow Designer Support for the Service Catalog
What defines and monitors the guarantees established with an outside supplier and is a tool for supplier management?
Underpinning Contract (UC)
What is a BSM map?
A map that is created through the Discovery Process, which displays CIs, which can be created, defined, and deleted from the map
What displays tables and their relationship?
Schema Map
