Practice Scenarios (Role Play) Flashcards
An actor hands you a card, telling you that in this role play station you are a close friend of theirs. You have been house-sitting while ‘your friend’ has been on holiday and you have to explain to them that you broke their favourite ornament. When informed, the actor becomes hysterical and very angry.
Tips and Targets:
1) First, make small talk to make the other person comfortable
2) Then prepare them for the news
3) Tell them the bad news, making sure you are apologetic and empathise with them
4) It’s your job to stay calm. You should ask if there’s anything you can do to remedy the situation, e.g. offer to replace it
You’re told that you are entering a hospital staff room prior to performing surgery with Dr ‘X’. As you enter, you see Dr X take a swig of a clear drink from a bottle, which you suspect is alcohol, and then quickly close their locker.
Over the course of the conversation, Dr X begins to forget things and slur their words.
You have five minutes to speak to Dr X.
Tips and Targets:
1) approach the situation with humility and without judging your colleague
2) make the surgeon feel comfortable, and potentially make small talk
3) Ask questions which may prompt the surgeon to offer up information voluntarily
4) “I saw you put something into your locker quickly as I entered. Do you mind if I ask, is everything alright?”
5) consider the safety of the patient and whether it’s appropriate to let Dr X perform surgery on them
6) Come to an appropriate compromise whereby the surgeon takes the afternoon off and offer a more private chat the next day to discuss further
