Practice Scenario (Communication) Flashcards
On the table, there is a diagram which shows the layout of a building. The interviewer asks you to give them directions from the entrance of the building to Room A. After you have given your answer, the interviewer asks why you think you are being asked this question
Tips:
1) Take a look at the diagram. Before you begin your explanation, orientate yourself and locate your starting point and destination. Check whether there is some kind of key that could help you to interpret the image
2) When giving the examiner directions, split your explanation of the route into steps to help make it clearer and keep yourself on track. Use words such as first, next, then, etc
An actor hands you a card which states that you are playing the role of a surgeon and they are a patient on whom you recently performed a hip replacement. You must inform them that some nerve damage occurred during surgery, which means they may not regain full use of their leg.
Tips:
1) This scenario involves breaking bad news to a patient, so it is extremely important to demonstrate empathy throughout
2) Prepare the patient for what you are about to tell them. Say something along the lines of “This may be difficult to hear, but…” so they know they are about to receive some bad news
3) Avoid Medical Jargons and Explain complications clearly
4) prepared for them to become emotional or angry. It is important that you respond with empathy
5) Express your apologies and try to reassure the patient that they will receive the support they need. You may want to provide some examples of the care they would be entitled to, such as physiotherapy
6) Ask the patient whether they have any questions for you. This is good practice and will also give the actor a chance to prompt you if you have missed out anything.
The interviewer tells you that you have four minutes to explain the process/purpose of vaccination to them, speaking as you would to any competent adult. When you have finished, they give you another four minutes to explain the same thing as if you were speaking to a young child who is about to be vaccinated. This time, you may use a whiteboard and marker to support your explanation if you choose.
Tips:
1) Avoid Medical Jargon
2) Simply explain how a doctor/nurse would administer an injectable vaccine, and how this is intended to protect the patient by preventing them from becoming ill with the disease that the vaccine targets
3) adapt your communication to suit different types of people
