Practice Questions Flashcards
Who is responsible for sales at THC?
Everyone!
What is our Vision Statement at Total Health?
To be the largest premiere natural health care facility in West MI by offering a 1st class experience & services in one convenient facility
What is our Purpose Statement at Total Health?
To provide outstanding service and experience and experiences that improve the lives of our patients and community, which will empower them to change the lives of those around them
Where did our spine force machine come from and what does it work on?
France; It works on all areas of the body by focusing on posture, balance, strength, & coordination.
What is the DRX9000c machine?
is a non surgical option to helping treat injured discs
Two Economy System at THC?
The Bubble. Controlling things you can. Forget the things you cant.
What are 2 products you would recommend to relieve pre/menstrual cramping & symptoms associated with that?
Primrose Oil & Wild Yam Cream
If a patient complains of shoulder pain what would you say to them? Can we help with that?
Yes, we can help!
Our Dr’s have worked with many people with shoulder pain.
Let’s set up an appt. with a doctor so they can answer any questions
What do you say when asking for a referral?
It’s great you’re sticking to your program & getting such amazing results. Do you know of anyone else who is in pain that could benefit from the care our office provides?
When & how should you ask for a testimonial?
Anytime a patient is getting great results :)
“ I am so happy you’re” getting great results! Please take few moments to answer a few questions about your program.
We’d love to get your story out to other patients who are living in pain.
Can anyone get a body wrap in our office?
If not what are the contraindications . . .?
No-
Pregnancy, High Blood Pressure, Niacin Allergy, Heart Problems
What do you do if a massage patient shows up 15 mins late?
If service can be performed in allotted time may continue treatment. If not may need to reschedule. Situation varies.
How would you describe Lipo Light to a patient who is asking about it?
It is a machine that uses infrared light to squeeze the fat from the fat cells and help reduce the appearance of cellulite and inch loss.
What 3 things could you upsell to a person getting a Lipo Light treatment & how much do they cost?
Anti-cellulite Lotion, Exercise Gel, WBV (Whole Body Vibration)
What 2 types of products should we always upsell to anyone getting a body wrap & why?
Whole Body Vibration-
Anti-Cellulite Lotion-
Both contribute to better results!
