Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

ServiceNow -Software Asset Management (Rome) > Practical Management > Flashcards

Practical Management Flashcards

1
Q

T | F: The primary objective of Software License Management (SLM) is to track, control, and reduce software costs, including costs associated with non-compliance findings during a software audit.

A

True

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Used in combination with the publisher during discovery model normalization. You can add a custom product if a software product does not exist in the Software library.

A

Software Product

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Used to organize software licenses in meaningful ways. They are associated to a defined product and the software model category.

A

Software Model

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Associates CI classes with asset classes. This assignment is automatic and read-only for SAM. Additional model categories should NOT be created for SAM as this will impact how SAM operates.

A

Model Category

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

A group of related software products offered as one unit. The parent is the master model that represents the suite of software. It has one or more suite children.

A

Software Suite

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Provides publisher specific licensing metrics for reconciliation and optimization to determine license compliance. When activated, results are displayed in a software publisher compliance dashboard.

A

Publisher Pack

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Set in software entitlements and used for software license reconciliation (e.g. reconcile based on users vs devices).

A

Software License Metric

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

A software license measured by the number of users or devices that can access a product.

A

Common Access License (CAL)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

A pattern of numbers and/or letters assigned to users of a software license.

A

Software License Key

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Shows software compliance details for each software model in a single list.

A

License Position Report

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Where are pay-for-license software products stored?

A

Software Product table [samp_sw_product]

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Where are custom software products stored?

A

Custom Software Product table [samp_custom_sw_product]

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

What is an inference percent?

A

Defines what percent of the suite must be installed to be identified as a suite. This is only used if the suite parent does not exist on the device.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

T | F: Software license metrics are used for reconciliation to determine your compliance position.

A

True

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

What can license metrics can be defined for?

A

Users, devices, processors, and cores.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

What are the six common license metrics that come with Software Asset Management Professional?

A

Per Core, Per Device, Per Named Device, Per Named User, Per Processor (CPU count), Per User

17
Q

What table are software entitlements stored on?

A

[alm_license]

18
Q

What is Software reconciliation?

A

An automated process which calculates compliance based on how many rights are in use compared to the number of active rights that have been purchased. It keeps license positions accurate and up to date without manual calculations.

19
Q

What are Discovery maps?

A

Predefined set of conditions that determine which software discovery models get mapped to which software models.

20
Q

T | F: Purchased rights are NOT applied to software discovery models that meet the conditions defined in the discovery map.

A

False

Purchased rights are ONLY applied to software discovery models that meet the conditions defined in the discovery map.

21
Q

How is software reconciliation run?

A

Software reconciliation is run as a scheduled job (typically weekly) but can also be run on-demand for one or all software publishers.

22
Q

What SAM role can run on-demand software reconciliation?

A

sam_admin

23
Q

What are the four tiers of software reconciliation results?

A
  1. Software Publisher
  2. Software Product
  3. Software Model
  4. License Metric
24
Q

T | F: A software product result for a licensable product is generated after reconciliation even if there are no software models defined for the product.

A

True

25
Q

T | F: A software model results record is only created when a software model or entitlement exists for the product.

A

True

26
Q

What would cause a product result to show as ‘Not Compliant’, but the software model results shows as ‘Compliant’.

A

This stems from installs associated with the product that did not map to software models.

27
Q

Which license metric refers to a specific user for a number of installations of software?

A

Per Named User

28
Q

What facilitates creation of entitlements by identifying whether a software model already exists or not?

A

Publisher Part Number

29
Q

License metric rights allocations are calculated for:

A
  • Allocated In Use
  • Not Allocated In Use
  • Allocated Not In Use
  • Not Allocated
  • Allocations Needed
30
Q

DEFINE: Allocated In Use

A

Software license that is allocated and used to license installations.

31
Q

DEFINE: Not Allocated In Use

A

Software license that is used to license installations but not allocated.

32
Q

DEFINE: Allocated Not In Use

A

Software license that is allocated but not used to license installations.

33
Q

DEFINE: Not Allocated

A

Number of available rights that have not been allocated (installed or not).

34
Q

DEFINE: Allocations Needed

A

Number of allocations needed for compliance (only used for Per Named User and Per Named Device license metrics).

35
Q

What are the four actions for entitlement errors?

A
  1. Save
  2. Create Entitlement
  3. Create Part Entitlement
  4. Ignore
36
Q

What are the six potential Entitle “On Import” validation errors?

A
  1. Duplicate Entry
  2. Publisher Part Number not found
  3. Publisher Part Number and Software Model not found
  4. Multiple Software Models found for the Publisher Part Number
  5. Import template customized resulting in one or more fields being invalid
  6. Purchased rights should be greater than 0
37
Q

What are the four potential Entitle “After Import” validation errors?

A
  1. Cannot ignore a fixed import record
  2. Publisher Part Number already exists
  3. The Publisher Part Number and Software Model conflict
  4. The end date must be greater than the start date

ServiceNow -Software Asset Management (Rome) (7 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions