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ServiceNow -Software Asset Management (Rome) > Introduction > Flashcards

Introduction Flashcards

1
Q

Classification of the acquired software.

A

Software Model

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2
Q

Software license details that define use rights.

A

Software Entitlement

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3
Q

One or more use rights assigned to a specific device or user.

A

Software Allocation

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4
Q

Finding and recognizing software or a software feature on a device.

A

Software Discovery

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5
Q

The process of standardizing discovered software installation data to defined norms.

A

Software Normalization

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6
Q

The process of producing a compliance position by comparing the number of software rights acquired against the normalized software inventory.

A

Software Reconciliation

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7
Q

Options for resolving license rights compliance issues identified during reconciliation.

A

Software Remediation

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8
Q

The process of identifying unused software and uninstalling it so that the software rights for the user or device can be repurposed.

A

Software Reclamation

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9
Q

What are the goals of Software Asset Management?

A
  1. Maintain compliance
  2. Optimize spend
  3. Support audits
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10
Q

What are the steps in the software asset lifecycle?

A

Plan > Request > Approve > Source > Allocate > Manage > Support > Sunset

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11
Q

Which role can write SAM scripts?

A

sam_developer

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12
Q

What are the roles associated with SAM?

A

sam_admin, sam_user, sam_developer

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13
Q

What are the four tiers of the capability blueprint?

A

Tier 1 - Trustworthy Data
Tier 2 - Practical Management
Tier 3 - Operational Integration
Tier 4 - Strategic Conformance

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14
Q

The primary objective for this tier is managing change within the software environment to achieve and support positive business outcomes.

A

Strategic Conformance

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15
Q

How many plug-ins are available to UTILIZE SAM Pro?

A

12

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16
Q

What plug-ins are available to SUPPORT SAM Pro?

A

Procurement
Cost Management
Contract Management
Data Certification

17
Q

What plug-ins are available to UTILIZE SAM Pro?

A
  1. Software Asset Management Professional
  2. Software Asset Management Professional for Microsoft
  3. Software Asset Management Professional for Oracle
  4. Software Asset Management Professional for VMWare
  5. Software Asset Management Professional for IBM
  6. Software Asset Management Professional for Citrix
  7. Software Asset Management Professional for Adobe
  8. Software Asset Management Professional for SAP
  9. Integration - SCCM 2012 or 2016
  10. Normalization Data Services Client
  11. Normalization Data Services Configuration
  12. Performance Analytics for SAM
18
Q

T | F: Once SAM Pro has been purchased, the admin can activate the plug-ins needed.

A

False - ServiceNow has to activate the base plug-ins.

19
Q

What are the six modules within SAM Pro?

A
  1. Dashboards
  2. Licensing
  3. Reconciliation
  4. Removal Candidates
  5. Discovery
  6. Administration
20
Q

The primary objective for this tier is defining the data needed to support a Software Asset Management program, identifying the sources for the data, and loading the data into ServiceNow’s data structure.

A

Trustworthy Data

21
Q

The primary objective for this tier is driving out “quick wins” and making them visible.

A

Practical Management

22
Q

The primary objective for this tier is improved efficiency and effectiveness with a spotlight on continual improvement.

A

Operational Integration

ServiceNow -Software Asset Management (Rome) (7 decks)

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