Introduction Flashcards
Classification of the acquired software.
Software Model
Software license details that define use rights.
Software Entitlement
One or more use rights assigned to a specific device or user.
Software Allocation
Finding and recognizing software or a software feature on a device.
Software Discovery
The process of standardizing discovered software installation data to defined norms.
Software Normalization
The process of producing a compliance position by comparing the number of software rights acquired against the normalized software inventory.
Software Reconciliation
Options for resolving license rights compliance issues identified during reconciliation.
Software Remediation
The process of identifying unused software and uninstalling it so that the software rights for the user or device can be repurposed.
Software Reclamation
What are the goals of Software Asset Management?
- Maintain compliance
- Optimize spend
- Support audits
What are the steps in the software asset lifecycle?
Plan > Request > Approve > Source > Allocate > Manage > Support > Sunset
Which role can write SAM scripts?
sam_developer
What are the roles associated with SAM?
sam_admin, sam_user, sam_developer
What are the four tiers of the capability blueprint?
Tier 1 - Trustworthy Data
Tier 2 - Practical Management
Tier 3 - Operational Integration
Tier 4 - Strategic Conformance
The primary objective for this tier is managing change within the software environment to achieve and support positive business outcomes.
Strategic Conformance
How many plug-ins are available to UTILIZE SAM Pro?
12
What plug-ins are available to SUPPORT SAM Pro?
Procurement
Cost Management
Contract Management
Data Certification
What plug-ins are available to UTILIZE SAM Pro?
- Software Asset Management Professional
- Software Asset Management Professional for Microsoft
- Software Asset Management Professional for Oracle
- Software Asset Management Professional for VMWare
- Software Asset Management Professional for IBM
- Software Asset Management Professional for Citrix
- Software Asset Management Professional for Adobe
- Software Asset Management Professional for SAP
- Integration - SCCM 2012 or 2016
- Normalization Data Services Client
- Normalization Data Services Configuration
- Performance Analytics for SAM
T | F: Once SAM Pro has been purchased, the admin can activate the plug-ins needed.
False - ServiceNow has to activate the base plug-ins.
What are the six modules within SAM Pro?
- Dashboards
- Licensing
- Reconciliation
- Removal Candidates
- Discovery
- Administration
The primary objective for this tier is defining the data needed to support a Software Asset Management program, identifying the sources for the data, and loading the data into ServiceNow’s data structure.
Trustworthy Data
The primary objective for this tier is driving out “quick wins” and making them visible.
Practical Management
The primary objective for this tier is improved efficiency and effectiveness with a spotlight on continual improvement.
Operational Integration
