Bonus: CSD/SCCM Integration

Question 1

What is Client Software Distribution (CSD)?

Answer 1

ServiceNow’s Client Software Distribution (CSD) product integrates with Software Asset Management to manage license counts for deployed software and to facilitate the removal of software without any user interaction.

Question 2

What plug-ins are needed to integrate SCCM with SAM?

Answer 2

1. Orchestration - Client Software Distribution (CSD) Plugin (com.snc.orchestration.client_sf_distribution)
2. Microsoft SCCM Integration plugins [depends on version] (com.snc.integration.sccm2012v2) OR (com.snc.integration.sccm2016)
3. Microsoft SCCM Software Usage plugins [depends on version]
   (com. snc.samp_usage_sccm) OR (com.snc.samp.usage_sccm_2016)

Question 3

What plug-ins are installed along with the Orchestration plug-in?

Answer 3

1. Orchestration - System Center Configuration Manager [com.snc.orchestration.sccm_mgnt]
2. Orchestration - Asset Lease Management [com.snc.orchestration.asset_lease_management]
3. Service Catalog Scoped API [com.glideapp.servicecatalog.scoped.api]
4. Software Asset Management [com.snc.software_asset_management]

Question 4

What function does the Orchestration plug-in serve?

Answer 4

Reclamation

Question 5

What function do the SCCM plug-ins serve?

Answer 5

Discovery

Question 6

What table does Software Installation data from SCCM populate? the [cmdb_sam_sw_install] table.

Answer 6

[cmdb_sam_sw_install]

Question 7

What role is needed to set reclamation rules?

Answer 7

sam_admin

Question 8

What role is installed with Orchestration - Client Software Distribution?

Answer 8

Client software distribution admin [sn_client_sf_dist.csd_admin]

Question 9

T | F: Orchestration licenses are NOT needed to install software if you are using Sam Pro.

Answer 9

False - Orchestration licenses are need if you plan on using Orchestration to install SW. If you use it for the reclamation process, a separate license is not needed if using SAM Pro.

Question 10

What are the four steps to create collections in SCCM?

Answer 10

1. Create Device Collection for Install.
2. Deploy Install software.
3. Create a Device Collection for Uninstall.
4. Deploy Uninstall software.

Question 11

T | F: Only usage data for products associated with a reclamation rule are imported.

Answer 11

True

Question 12

What are the steps to integrate SCCM?

Answer 12

1. Install Plug-ins
2. SCCM setup
3. MID Server setup & validation
4. ServiceNow configuration