PRA Roles & Resonsibilities

Question 1

Is PRA is responsible for healthy, living conference room, reservations, and scheduling

Answer 1

Yes

Question 2

Is PRA is responsible to maintain updated email distribution list for medical offices

Answer 2

Yes

Question 3

Is PRA is responsible to communicate and promote regional safety volunteer initiatives and go KP

Answer 3

Yes

Question 4

Who is responsible for coordinating hotel rooms for weather emergencies

Answer 4

Lead PRA

Question 5

Who is responsible to coordinate national recognition weeks with department managers?

Answer 5

Lead PRA

Question 6

Who is responsible for monitoring wheelchair maintenance and updating the wheelchair spreadsheet

Answer 6

Lead PRA

Question 7

Who is responsible for distribution of marketing and communication materials?

Answer 7

All PRA’s

Question 8

Who is responsible to maintain the weather tree and team contact list?

Answer 8

All PRA’s

Question 9

Who is responsible for rounding the medical office?

Answer 9

All PRA’s

Question 10

Where do you start to create health record numbers

Answer 10

Go to the start menu and locate reflection, sessions folder, and select mainframe TPXPROD.

Question 11

When logging into IRCS at the first screen, which F key will you click and what is the next step?

Answer 11

F3
KPTPX

Question 12

After you log into IRCS and answer your username and password what is the next step?

Answer 12

Press the home key press enter

Type MSMN

Question 13

Health record number should only be created for what?

Answer 13

Same day services

Question 14

What do you not do when creating a health record number?

Answer 14

Put spaces between the first and last name.

It should be last name, first

Question 15

What is required information when creating a health record number

Answer 15

Name
Date of birth
Social Security number
Sex
Phone number
Address
Medicaid #
Visiting member number and region

Question 16

What do you type on the line under fast path bar for step 1 in creating HRN

Answer 16

A

Question 17

Where do you put the Medicaid and visiting member information in IRCS when creating and HRN

Answer 17

Comment Line

Question 18

What do you type on the line under fast path bar to modify any typos when creating an HRN in IRCS

Answer 18

M (for modify)

Question 19

PCP stands for

Answer 19

Personal care physician

Question 20

When changing a PCP where do you click in epic first

Answer 20

Left side header of the storyboard click the providers name

Question 21

If a member wishes to review a list of previously linked PCPs, what do you click?

Answer 21

Storyboard left side header click the providers name

Click general PCP assignment

Check the past team members and the deleted checked check boxes

Note: the providers previously linked to the patients have the PCP, general title listed in the relationship column

Question 22

If The member knows the PCP they wish to be late and they want to be linked now steps

Answer 22

On the storyboard left, sat here to click to providers name

Click general PCP

Delete the facility name within the facility name search field

Enter the PCPs name into the name search field

Click search

Click the PCP to be linked, and then click select

Complete the required fields on the general PCP assignment, dialog box, and then click except

Notes : must have open panel, or the selected PCP grants consent

Question 23

What color does the white stand for when linking a PCP?

Answer 23

Open panel

Question 24

What color does gray stand for when Linking a PCP?

Answer 24

Panel closed

Question 25

If an unexpected error occurred when clicking the general PCP assignment what do you do?

Answer 25

Note the air, a number/description or capture a screenshot and report it to CRSC cross regional support center

Question 26

Do PRA’s provide concierge service to members coworkers and vendors

Answer 26

Yes

Question 27

Are PRA’s responsible for business functions related to registration and member encounters

Answer 27

Yes

Question 28

PRA are knowledgeable and responsible for assistance with

Answer 28

Digital and non digital encounters

Question 29

Do PRA’s have mobile access and equipment to meet the members and organizational demands

Answer 29

Yes

Question 30

Are PRA’s empowered to own the member experience and service recover

Answer 30

Yes

Question 31

What forms are completed by ROI?

Answer 31

FMLA
Short and long term disability
Return to work
AFLAC disability

Question 32

Medical records sent to members personal email will not have

Answer 32

An expiration date

Question 33

What is the GEN three kiosk paper called

Answer 33

Kiosk receipt, thermal paper