PRA Roles & Resonsibilities Flashcards
Is PRA is responsible for healthy, living conference room, reservations, and scheduling
Yes
Is PRA is responsible to maintain updated email distribution list for medical offices
Yes
Is PRA is responsible to communicate and promote regional safety volunteer initiatives and go KP
Yes
Who is responsible for coordinating hotel rooms for weather emergencies
Lead PRA
Who is responsible to coordinate national recognition weeks with department managers?
Lead PRA
Who is responsible for monitoring wheelchair maintenance and updating the wheelchair spreadsheet
Lead PRA
Who is responsible for distribution of marketing and communication materials?
All PRA’s
Who is responsible to maintain the weather tree and team contact list?
All PRA’s
Who is responsible for rounding the medical office?
All PRA’s
Where do you start to create health record numbers
Go to the start menu and locate reflection, sessions folder, and select mainframe TPXPROD.
When logging into IRCS at the first screen, which F key will you click and what is the next step?
F3
KPTPX
After you log into IRCS and answer your username and password what is the next step?
Press the home key press enter
Type MSMN
Health record number should only be created for what?
Same day services
What do you not do when creating a health record number?
Put spaces between the first and last name.
It should be last name, first
What is required information when creating a health record number
Name
Date of birth
Social Security number
Sex
Phone number
Address
Medicaid #
Visiting member number and region
What do you type on the line under fast path bar for step 1 in creating HRN
A
Where do you put the Medicaid and visiting member information in IRCS when creating and HRN
Comment Line
What do you type on the line under fast path bar to modify any typos when creating an HRN in IRCS
M (for modify)
PCP stands for
Personal care physician
When changing a PCP where do you click in epic first
Left side header of the storyboard click the providers name
If a member wishes to review a list of previously linked PCPs, what do you click?
Storyboard left side header click the providers name
Click general PCP assignment
Check the past team members and the deleted checked check boxes
Note: the providers previously linked to the patients have the PCP, general title listed in the relationship column
If The member knows the PCP they wish to be late and they want to be linked now steps
On the storyboard left, sat here to click to providers name
Click general PCP
Delete the facility name within the facility name search field
Enter the PCPs name into the name search field
Click search
Click the PCP to be linked, and then click select
Complete the required fields on the general PCP assignment, dialog box, and then click except
Notes : must have open panel, or the selected PCP grants consent
What color does the white stand for when linking a PCP?
Open panel
What color does gray stand for when Linking a PCP?
Panel closed
If an unexpected error occurred when clicking the general PCP assignment what do you do?
Note the air, a number/description or capture a screenshot and report it to CRSC cross regional support center
Do PRA’s provide concierge service to members coworkers and vendors
Yes
Are PRA’s responsible for business functions related to registration and member encounters
Yes
PRA are knowledgeable and responsible for assistance with
Digital and non digital encounters
Do PRA’s have mobile access and equipment to meet the members and organizational demands
Yes
Are PRA’s empowered to own the member experience and service recover
Yes
What forms are completed by ROI?
FMLA
Short and long term disability
Return to work
AFLAC disability
Medical records sent to members personal email will not have
An expiration date
What is the GEN three kiosk paper called
Kiosk receipt, thermal paper
