PQM

Question 1

Pqm ?

Answer 1

Ensures good performance thought overall system
Advantages: improved profitability
Encourages employees
Fewer complaints
Problems regarding pqm are seen as opportunities for improvement

Question 2

Finance function ratios and performance gap ratio

Answer 2

C A A A R N S P

performance gap= desired performance - actual performance

Question 3

balance score card

Answer 3

enables organizations to Bridge the gap between strategy and action. Looks at the performance quality of business as a whole and looks at the inner relationships between different variables

Advantages- bridges the gap between mission statement and how day to day activities support the companies mission.
Ensures that voice of customer is equally important