PP CS - Ch 13 Telephone Business

Question 1

Phone role play:
Make a phone call to a salon. Look at the answer for the scenario.

Answer 1

You scheduled an appointment online for next week, but the online system only asked basic questions, so you want to call to add more details to your appointment (for example: eyebrow waxing / threading, hair color, highlights, facial treatment, manicure, etc.).

Question 2

Phone role play:
Make a phone call to your dentist. Look at the answer for the scenario.

Answer 2

Your spouse fell this morning and chipped a tooth. Although it’s not painful, they’d like it to be fixed as soon as possible. They are busy in meetings and asked you to make an appointment for them.

Question 3

Phone role play:
Make a phone call to your doctor’s office. Look at the answer for the scenario.

Answer 3

You have a doctor’s appointment scheduled next week, but a work conflict has come up and you have to reschedule the appointment. You expect that it will be a long wait for a new appointment, so you will ask to be added to a waiting and/or cancellation list if possible.

Question 4

Phone role play:
Make a phone call to the gas company. Look at the answer for the scenario.

Answer 4

You will be moving in three weeks and need to schedule the gas shut-off at your old place and hook up at your new one. The gas can be hooked up early at your new house, but it cannot be turned off before your move out date at your current house!

Question 5

Phone role play:
Make a phone call to an appliance repair company. Look at the answer for the scenario.

Answer 5

You purchased a refrigerator less than a year ago, but recently, it does not seem to be staying as cold as it should. The appliance is still under warranty, so you would like someone to come and look at it to see what’s wrong and how it can be fixed.