PP CS - Ch 12 Telephone Messages

Question 1

Phone role play:
You need to call your bank. See the answer for the scenario.

Answer 1

You have been working with Brian to open a new account and have additional information for him, so you need to speak to him specifically. If you can’t reach him, you will need to leave a message.

Question 2

Phone role play:
You answer the phone at work. See the answer for the scenario.

Answer 2

You work at Jack’s Accounting Office. The person the caller wants to speak with is in a meeting, and may be busy for quite a while. Offer message options using some or all of the following vocabulary: May I take a message? Would you like his/her voicemail box? Is there something I can help you with? Is there anyone else who may be of assistance? What was your name again? May I have your phone number? Is there a best time to reach you?

Question 3

Spell your name using helpful pronunciation words for letters that can be easily confused for other letters (specifically B, D, M, N, V). You don’t have to use the “International Telecommunications Union Standard Phonetic Alphabet” if you haven’t memorized it.

Question 4

Phone role play:
You call a new contact you met at an event last week. See the answer for the scenario.

Answer 4

You met this person at a networking event last week and exchanged information in the hopes of making a new friend. When you call, you get their voicemail. Leave them a message asking if they want to go to hang out some day after work. Be sure to remind them of who you are.

Question 5

Phone role play:
You need to call the doctor’s office. See the answer for the scenario.

Answer 5

You have an appointment coming up, but need to reschedule it. The line is so busy, the recording directs you to leave a message stating your name, number, and purpose of your call.

Question 6

Phone role play:
The salon calls your house phone. See the answer for the scenario.

Answer 6

They are calling to reschedule your mother’s appointment due to a conflict with her stylist’s schedule. Your mother isn’t home right now, but the stylist’s calendar is filling up quickly, so you take a message and reserve two different appointments for her. You reassure the salon that your mother will call to cancel the appointment she doesn’t want as soon as possible.

Question 7

Phone role play:
Create your voicemail message for a business / office phone.