PP CS - Ch 11 Telephone Basics

Question 1

Phone role play:
Make a phone call to your credit card company. Look at the answer for the scenario.

Answer 1

You were late making last month’s payment, but it was the first time you were ever late and would like to ask to have the late fee waived.

Question 2

Phone role play:
Make a phone call to your car insurance company. Look at the answer for the scenario.

Answer 2

A rock hit your windshield on the highway and now it’s cracked. You need to find out what you need to do to get it repaired or replaced.

Question 3

Phone role play:
Make a phone call to a hotel. Look at the answer for the scenario.

Answer 3

You are traveling to the hotel in two days. You made a note in your reservation that you are allergic to feathers, but like to call to make sure the blankets and pillows in your room will not be down or goose feather because your allergy is severe.

Question 4

Phone role play:
Make a phone call to 911. Look at the answer for the scenario.

Answer 4

You were hosting a dinner party for friends and one of your friends slipped and fell in your kitchen. She was knocked unconscious for a few minutes and is still a little confused.

Question 5

Phone role play:
Make a phone call to 911. Look at the answer for the scenario.

Answer 5

You just witnessed a car accident. It doesn’t look too bad, but no one is getting out of the cars, so you don’t know if they are injured or not.

Question 6

Phone role play:
Make a phone call to your friend’s office. Look at the answer for the scenario.

Answer 6

You are calling your friend June at work to let her know that you can’t make it to lunch today. You want to make sure she’ll get the message before she would leave her desk to meet you at the restaurant.

Question 7

Phone role play:
Make a phone call to the pharmacy. Look at the answer for the scenario.

Answer 7

You need a prescription filled, but it’s currently on backorder (out of stock until later). You want to ask what your options are.

Question 8

Phone role play:
Make a phone call to the auto mechanic. Look at the answer for the scenario.

Answer 8

It’s time for your car to be inspected, so you want to make an appointment. You’d like to get the oil changed at the same time.

Question 9

Phone role play:
Make a phone call to the police department. Look at the answer for the scenario.

Answer 9

You’re calling the police non-emergency line to report a suspicious vehicle that you have seen driving up and down your street several times. The windows are dark and they are driving very slowly.

Question 10

Phone role play:
Make a phone call to your salon. Look at the answer for the scenario.

Answer 10

You want to schedule a haircut with your stylist, Emily. You also want to get a manicure while you’re there, but don’t have a preference for a nail technician.