Power and Conflict

Question 1

Influence:

Answer 1

Leadership could be seen as the ability to influence the direction and decision making of a group.

Question 2

Bases of power:

Answer 2

• Coercive power
• Connection power
• Expert power
• Information power
• Legitimate power
• Referent power
• Reward power

Question 3

Managing conflict:

Answer 3

• Collaboration (problem-solving)
• Accommodation (smoothing)
• Competition (forcing)
• Compromising
• Avoidance