Pool 1 Flashcards

1
Q

After reviewing work performance information, the project manager discovers that the project is behind schedule. The project manager learns that two project team members are underperforming because they had issues working together on former projects. The project manager decides to break the team apart and form new teams.

What conflict resolution technique did the project manager use?

Force/direct
Collaborate/problem solve
Withdraw/avoid
Smooth/accommodate

A

Force/direct

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2
Q

A vendor communicates that the delivery of a project item will be delayed by two weeks. What should the project manager do?

Conduct a variance analysis.
Implement the Perform Integrated Change Control process
Review the contract clause for liquidated damages
Identify a way to conduct schedule compression

A

Review the contract clause for liquidated damages

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3
Q

A project has five activities: A-B-C-D-E All are finish-to-start (FS) Activity duration and order of
implementation are as follows Activity A has a duration of one day Activity B follows A and takes five days Activity C follows B and takes two days. Activity D follows B and A and takes two days. Activity E is preceded by C and D and takes two days

What are the total float and free float days for activity D?

  1. 5
  2. 0
  3. 5
  4. 0
A

0

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4
Q

A stakeholder identities an issue with which the project manager disagrees Both agree that this requires
escalation. Where would the project manager find the information required to escalate the issue?
Issue log
Communications management plan
Stakeholder engagement plan
Organizational process assets

A

Communications management plan

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5
Q

A project manager expected a vendor to complete testing of each component they produced and was surprised
to discover that no testing was done To recover, the project team performs a statistical sampling of the
components
Where should the testing requirements have been recorded?

Quality management plan
Procurement management plan
Contract change documentation
Requirements management plan

A

Procurement management plan

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6
Q

An organization has contracts with an external supplier to support a critical part of a project Senior management and the project ream have differences about what deliverables the external supplier should
provide.
What plan should be reviewed to eliminate these differences?

Delivery management plan
Scope management plan
Contract management plan
Procurement management plan

A

Procurement management plan

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7
Q

As part of a project, a new plant is being constructed in a typhoon-prone area. This may impact the project s
schedule and quality. What should the project manager do to address this?

Conduct the Perform Quantitative Risk Analysis process, and plan a risk response.
Establish a contingency reserve.
Outsource the project to transfer the risk.
Implement the Plan Risk Management process and establish a management reserve.

A

Conduct the Perform Quantitative Risk Analysis process, and plan a risk response.

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8
Q

A project manager and project learn have successfully implemented a new product line at their company and
are in the process of closing it out The project manager has obtained acceptance from the internal customer,
conducted reviews, and documented lessons learned
What documentation should be created in order to complete the project?

Project management plan updates and final product
Scope baseline and final product
Final product and organizational process assets updates
Cost performance baseline and final product

A

Final product and organizational process assets updates

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9
Q

A project’s original budget at completion (BAC) was calculated as US$100,000, but the estimate at completion
(EAC) is US$120,000 if the schedule performance index (SPI) is equal to 1, what is the cost performance
index (CPI)?

Equal to 1.2
Less than 1
Equal to 1
Greater than 1

A

Less than 1

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10
Q

A project manager conducted interviews and brainstorming workshops to ensure that stakeholder requirements
were gathered, and that a consensus was obtained lo provide specific hardware to maintain team
communications
What should the project manager do next?
Conduct a make-or-buy analysis.
Procure the hardware
Document the agreements in the project management plan.
Update the stakeholder engagement plan

A

Conduct a make-or-buy analysis.

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11
Q

A protects outcome is highly sensitive to and dependent upon financial market activity Therefore, the
company’s financial advisor delivers daily exchange rate forecasts. The projects budget was planned using a
conservative scenario with high exchange-rate variations. The project manager now wants to review this
budget to update the probability and impact of a possible new scenario using current financial conditions
To what should the project manager refer?

Stakeholder register
Risk register
Lessons learned
Marketplace conditions

A

Marketplace conditions

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12
Q

A project manager begins the estimating process for a new project. Since the project manager knows that a
similar project was completed 18 months ago, what type of estimating should they use?

Analogous
Three-point
Bottom-up
Parametric

A

Analogous

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13
Q

A project sponsor informs a project manager that even though a completed project was on schedule, within
budget, and met scope requirements, the customer is dissatisfied with the final product. What should the
project manager have done to avoid this?

Scheduled more meetings while developing the quality management plan.
Implemented the ishikawa diagram tool.
Ensured deliverables fulfilled the requirements outlined in the quality control measurements.
Completed the requirements traceability matrix

A

Completed the requirements traceability matrix.

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14
Q

During the construction of a facility project, the project manager notices that the project document does not nave the cost or mommy reports from the past two months. While meeting with the project team, the project
manager requests greater focus on compliance with the processes established by the organization. What should
the project manager do to prevent this issue from occurring again?

Develop a contingency plan.
Conduct quality audits.
Review the quality metrics.
Review the communications management plan

A

Conduct quality audits

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15
Q

As a project progresses the project manager notices that weekly project status meetings are no longer serving
the purpose for which they were intended What should the project manager do to improve the meetings?

Increase the number of meeting attendees, adhere to time limits, and prepare and distribute the meeting
agenda stating objectives.
Stay on topic, prepare and distribute the meeting agenda stating objectives, and create a comfortable
atmosphere.
Revise the frequency of the meetings, stay on topic, and adhere to time limits
Invite appropriate participants adhere to time limits, change the meeting time, and agree to comfortable
disagreements

A

Stay on topic, prepare and distribute the meeting agenda stating objectives, and create a comfortable
atmosphere.

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16
Q

While reviewing signed project documentation, the project manager notices that only successes were included.
The project manager discovers that learn members were reluctant to sign documents that indicated errors.
What should the project manager do next?

Conduct post-implementation meetings lo complete project documentation
Implement a recognition and rewards system to promote future reporting of errors.
Perform an audit to discover errors presented during implementation.
Start future projects with workshops focusing on the value of documentation.

A

Start future projects with workshops focusing on the value of documentation.

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17
Q

During testing of a project component a senior tester discovers a functionality that will ensure the future
performance of the projects. This will create a change in scope
Which type of change request should be made to include this functionality?

Preventive action
Corrective action
Deled repair
Scope update

A

Preventive action

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18
Q

A project’s budgeted value of work completed is less than the authorized budget for planned work. What
project scenario does this describe?

Project activity is behind schedule.
The project is on schedule.
The project is ahead of schedule
The earned value (EV) of the project is greater than the planned value (PV)

A

The earned value (EV) of the project is greater than the planned value (PV)

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19
Q

A company’s senior manager is expected to supply dedicated resources for a project However, the project
manager has yet to receive the names of these resources What document can the project manager share with
the senior manager to enforce their authority to obtain resources?

Project training plans
Project charter
Project schedule
Project management plan

A

Project management plan

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20
Q

An IT department’s deliverable is two weeks late If the deliverable is not completed by the end of the week the
project will be placed on hold Within the last two weeks the project manager communicated the issue to the IT
department, spoke with the IT project manager and elevated the risk level in the risk register.
To support the work, what should the project manager do next?

Validate the communications management plan
Communicate to the project stakeholders that the project will be delayed
Analyze stakeholder communications requirements.
Apply the escalation process defined in the communications management plan

A

Apply the escalation process defined in the communications management plan.

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21
Q

A project is dependent upon business owners providing resources to perform an important task Since budget
owners may potentially object to this requirement
What should the project manager do next?

Add a risk to the risk register Perform a probability and impact assessment.
Update the resource management plan.
Use the management reserve to hire more resources
affect their ability to hire the needed resources, some business

A

Add a risk to the risk register Perform a probability and impact assessment.

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22
Q

Due to a recent incident, a dissatisfied stakeholder files a complaint about a project that has been closed. What
can the project manager do to help resolve this?

Consult with the project sponsor to manage the dissatisfied stakeholder.
Review the project management information system (PMIS) archives.
Execute the relationship management plan.
Update the risk register.

A

Review the project management information system (PMIS) archives.

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23
Q

A project manager, with a learn spread across different continents discovers that sone team members’
performance is decreasing During a performance review meeting, these team members complain that meetings
are scheduled outside of normal working hours
What should the project manager do?

Use new collaboration techniques
Order the team members to accommodate the time-zone differences.
Update the communications management plan.
Meet with the line manager to find resources that are more committed to the project

A

Update the communications management plan.

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24
Q

After approval of a project scope statement, requests for proposal (RFP) are sent to potential contractors. The
project manager indicates that detailed quotes will be required. What estimating technique should the
contractors use?

Top-down
Bottom-up
Analogous
Parametric

A

Bottom-up

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25
Q

A matrixed organization has a history of project schedule and cost overruns. A new project manager learns of
this history and wants to avoid the trend The project manager works with the project team to define, validate,
and control all required work to complete the project successfully
What document is produced from this activity?

Project charter
Project management plan
Scope management plan
Project scope statement

A

Project scope statement

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26
Q

Due to commitments to another project, an accountant fails to deliver an important report, what should the
project manager nave referenced to avoid this?

Responsible, accountable, consult, and inform (RACI) matrix
Resource allocation plan
Resource calendar
Timesheets

A

Resource calendar

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27
Q

A design team discovers that the work breakdown structure (WBS) created by the project manager is missing
key tasks. What should the project manager have done to avoid this?

Reviewed historical information from previous projects
Developed an Ishikawa diagram
Created a requirements traceability matrix
Sought expert judgment from subject matter experts (SMEs)

A

Created a requirements traceability matrix

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28
Q

While preparing the resource management plan, a project manager learns that me organization is unable to
provide sufficient staff with the required skills. What should the project manager do?

Review the project scope
Hire individual consultants.
Provide training to the existing staff.
Wait until the organization recruits permanent staff with the required skills.

A

Provide training to the existing staff.

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29
Q

While reviewing project documentation, a project manager discovers that modification were made without
proper approvals. What should the project manager do next?

Review the requirements management plan.
Review the change management plan.
Escalate the issue to the project management office (PMO).
Escalate the issue to the project sponsor

A

Review the change management plan.

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30
Q

A recently promoted project manager must facilitate the weekly status update meeting, what should the project
manager do to ensure a productive meeting?

Avoid or smooth over any disagreements.
Carefully read the latest meeting minutes.
Limit attendance to the project team and stakeholders.
Circulate a defined agenda in advance.

A

Circulate a defined agenda in advance.

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31
Q

A project is nearing completion when the project manager learns that a change in market regulations may
impact the project, what sn6uld the project manager do?

Review the risk management plan.
Perform a cost-benefit analysis.
Check the stakeholder register.
Update the cost baseline.

A

Review the risk management plan

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32
Q

A project team member decides that engaging the customer on some alternative designs is unnecessary if all
functionalities are delivered The entire team decides to only engage the technical department on the best
product design After user acceptance testing, the customer complains about the selected design
To ensure that the customer accepts the project deliverables what should the project manager do?

Ensure that both the customer and technical team collaboratively select the new product design
Update the issue log with the design issue and continue with project execution
Communicate to the customer that the product design is determined by the technical team.
Ask the customer to accept the project deliverables, as they meet all agreed-upon functional
requirements

A

Ensure that both the customer and technical team collaboratively select the new product design

33
Q

The project manager of a pipeline project hires a construction contractor using a cost plus fixed fee (CPFF)
contract, the contractor provides the project manager with an estimate of US$50,000, and a fixed-fee amount
of US$5,000. When the pipeline is completed, the construction cost is US$60,000.
What amount should the contractor be paid?

US$65,000
US$60,000
US$55,000
US$50,000

A

US$65,000

34
Q

A project manager implements an information system for a financial company. A senior It manager indicates that quality control has not identified any failures and that the new system is ready for end users
What should the project manager do?

Transfer the product lo the client
Distribute the final project report.
Start the Close Project or Phase process
Validate the project’s scope and obtain sponsor approval

A

Validate the project’s scope and obtain sponsor approval

35
Q

A project manager delivered the final project report and is ready to close the project The company is anxious
to start an important project and asks the project manager to start the new assignment immediately
What final action should the project manager take before moving to the new project?

Obtain final approval of project deliverables and confirm whether changes were implemented.
Confirm whether project documentation has been filed according to company standards
Compile the lessons learned during all project stages and hold a meeting to review them.
Ensure that procurements have been reviewed and that contracts have been closed

A

Compile the lessons learned during all project stages and hold a meeting to review them.

36
Q

A customer is surprised about a change made to a deliverable. The project manager explains that this change
was communicated via email, and that there is a possibility that the email has not yet been read
What should the project manager have done differently?

Ensured that the communication cycle was completed, and asked the customer to confirm receipt of the
information
Developed the communications management plan
Sent a follow-up email to determine if the customer read the first email, and obtained a read
confirmation
Called rather than emailed the customer with all details, and asked them to send a confirmation.

A

Developed the communications management plan

37
Q

A project manager notices that the project is behind schedule because materials delivery was delayed. The
procurement team informs the project manager that new government-imposed rules for the procurement of
these materials caused this delay.
In what plan should these new rules be documented?

Project management
Communications management
Stakeholder engagement
Procurement management

A

Procurement management

38
Q

All quality controls have passed, and a project deliverable is ready to be released to the customer However, a
change request to add new quality criteria has been approved.
What should the project manager do first?

Update the project management plan
Stop the release of the deliverable to the customer
Use the new quality criteria for future deliverables
Update the risk register

A

Update the project management plan

39
Q

At the completion of a project, customer agreement cannot be achieved through negotiations, what should the
project manager do next?

Start the closing phase.
Initiate litigation since all work was completed
Explore arbitration.
Inform project team members

A

Explore arbitration

40
Q

A project manager is working on a software implementation project for which a well-defined change
management plan is in place During project execution a software developer notices that an untested and
unapproved security patch needs to be installed or the system will become unstable
What should the project manager do?

Schedule a meeting per the change management plan
Update the risk register
Immediately install the patch so that implementation can proceed.
Consult with the project sponsor

A

Update the risk register

41
Q

How can a project manager of a new technology protect validate that the design meets the customer’s needs?

Deliver a proof of concept (POC)
Perform benchmarking
Build a context diagram
Construct a prototype

A

Construct a prototype

42
Q

A project has live finish-to-start (FS) activities
? Activity A takes one day.
? Activity B follows A and takes five days
? Activity C follows B and takes two days.
? Activity D follows B and A and takes two days.
? Activity E is preceded by C and D and takes two days
What would be the critical path(s)?

A-B-C-E and A-B-D-E
A-B-C-E and A-D-E
A-B-D-E
A-D-E and A-B-D-E

A

A-D-E and A-B-D-E

43
Q

A project manager learns there are several unexpected issues in the project’s execution. The customer is
dissatisfied because the deliverables are taking longer than planned the costs have increased and the quality of
deliverables is affected
What process should the project manager have performed with greater emphasis during project planning?

Plan Risk Responses
Monitor Risks
Identify Risks
Plan Risk Management

A

Identify Risks

44
Q

After a functional team delivers a product the project manager uses statistical sampling and inspection to
determine if the product performs as expected What is the output of this process?

Quality metrics
Verified deliverables
Quality audit report
Project scope statement

A

Quality metrics

45
Q

A project manager identifies a task that will require special knowledge, but none of the team members have
this knowledge The project manager believes a similar situation will occur in an upcoming project
What should the project manager do next?

Ask the client to modify the deliverables that require this special knowledge
Prepare a training session for the team taking into consideration cost and time.
Submit a change request to modify the project scope.
Replace members of the team with more experienced individuals

A

Prepare a training session for the team taking into consideration cost and time

46
Q

A performance report indicates a variation in a product’s specifications The project manager calls an
emergency meeting during which all team members offer suggestions for the possible cause of the variance
What tool or technique is the team using?

Cause-and-effect diagram
Scatter diagram
Matrix diagram
Root cause analysis (RCA)

A

Root cause analysis (RCA)

47
Q

As a result of a new investor’s participation stakeholders receive status reports and project information in a
language with which they are unfamiliar. This causes confusion, and lessens project support
What should the project manager do?

Update the organizational process assets
Use conflict resolution techniques.
Change the work performance information.
Check the communications management plan

A

Use conflict resolution techniques.

48
Q

The Change control board (CCB) authorizes two corrective actions for implementation. The first action will
cause a delay delivering the regular stakeholder communication report. The second action will require mote
man hours on a severely delayed task on a critical path.
What should the project manager do first?

Implement the just corrective action, since it was received first
Hire an additional resource so that both corrective actions can be implemented simultaneously
Implement the second corrective action, since it is on a critical path
Ask the CCB for further clarification on its expectations

A

Implement the second corrective action, since it is on a critical path

49
Q

A company’s organizational culture is open engaging and values continuous improvements Individual
employees freely express themselves during meetings on processes policies, and procedures. The project
manager wants to respect the organization’s values of continuous improvement during the project
Where should the project manager capture lessons learned?

Team charter
Stakeholder engagement plan
Daily standups
Retrospective meetings

A

Retrospective meetings

50
Q

Provisional training is provided for a project that is in the process of client hand-over. The client then asks for
a step-by-step manual which was not included in the project’s deliverables What should the project manager
do?

Accept the request and have the learn immediately begin work on the manual
Initiate the change control process
Offer to develop the manual as a separate project
Reject the request because it is out of scope

A

Offer to develop the manual as a separate project

51
Q

A resource’s functional manager requests confidential information about a delayed project Because the functional manager does not have the appropriate authorization level the resource asks permission from the project manager to share the information

What should the project manager do?

A. Meet with the resource and the functional manager to explain why the information cannot be shared

B. Train the resource on how to promote the project to the functional manager without divulging any confidential information

C. Accept the request, and provide a project update to the functional manager that includes the confidential information.

D. Reject the request but provide a project update to the functional manager that does not include confidential information

A

Train the resource on how to promote the project to the functional manager without divulging any confidential information

52
Q

In a multi-site development project, sharing documents within the project team is identified as a security risk Introducing a new software release would mitigate this risk. What should the project manager do first?

A. Assess the impact on the project

B. Update the project management plan.

C. Review the assumptions log

D. Perform a Monte Carlo simulation

A

Assess the impact on the project

53
Q

A project manager is developing a schedule for a communications project The available project information is vague What should the project manager do to address this?

A. Assign a contingency reserve for uncertain activities.

B. Increase the total float of all activities.

C. Determine activity durations using three-point estimating

D. Meet with the project team to estimate activity durations.

A

Determine activity durations using three-point estimating

54
Q

The project manager discovers that the vendor did not perform software technical testing. Which document confirms whether the vendor should do this testing?

A. Procurement management plan

B. Statement of work (SOW)

C. Scope management plan

D Product scope description

A

Statement of work (SOW)

55
Q

A project team completes the identification of project and product requirements. Which of the renewing were used to accomplish this?

A. Benchmarking, network diagram, and trend analysis

B. Work breakdown structure (WBS), trend analysis, and observation/conversation

C. Affinity diagrams, benchmarking, and observation/conversation

D. Brainstorming, affinity diagrams, and mind mapping

A

Brainstorming, affinity diagrams, and mind mapping

56
Q

During a projects’ planning phase, the high and fluctuating price of raw materials was identified as a risk After quantitative analysis of two raw materials, item A was chosen instead of item B. During the execution phase, the price of item A rises, making it more expensive than item B

What should the project manager do to resolve this?

A. Review the cost management plan.

B. Approach the procurement team.

C. Refer to the risk management plan.

D. Inform the sponsor

A

Refer to the risk management plan

57
Q

A company is going through a reorganization Although not all new positions are known yet organization changes are already being communicated.

What should the project manager do?

A. Update the stakeholder register with the information that is already.

B. Align expectations with key stakeholders.

C. Update the risk management plan with potential future stakeholders.

D. Inform all stakeholders about the current project status.

A

Update the stakeholder register with the information that is already

58
Q

A project management office (PMO) assigns a resource to a project To what should the project manager refer to evaluate this resource?

A. Expert judgment

B. Resource requirements

C. Resource management plan

D. Responsible, accountable, consult, and inform (RACI) matrix

A

Resource management plan

59
Q

A project manager discovers an enhancement that will improve the design being developed by a subject matter expert (EME). what should the project manager do?

A. Disregard the enhancement, as no changes are allowed.

B. Ask the expert to implement the enhancement.

C. Ask the change control board (CCB) to review the enhancement.

D. Document this discovery, and present it to all stakeholders

A

Document this discovery, and present it to all stakeholders

60
Q

A project manager develops a risk breakdown structure (RBS) and divides it into four categories Later, the team identities a regulation issue with one of the customer’s requirements In what category should this new risk be included?

A. External

B. Technical

C. Organizational

D. Project management

A

External

61
Q

During a software development project one team member fails to complete assigned tasks which prevents integration with other components and causes a milestone to be missed. The team member did not inform the project manager about any problems with their tasks.

What should the project manager do first to communicate this to the sponsor?

A. Schedule a meeting with the sponsor to inform them of the issue and present a recovery plan

B. Escalate the delay to the sponsor, informing them that the team member failed to complete assigned tasks

C. Include an updated project schedule in the weekly status report.

D. Add it to the risk register as a materialized risk and send the updated risk register to the sponsor

A

Schedule a meeting with the sponsor to inform them of the issue and present a recovery plan

62
Q

The construction process for a building project is complete and the project manager wants to dose the project Some team members are already assigned to a new project The remaining team members are unsure about what to capture in the close-out report.
What should the project manager do?

A. Complete the report using the lessons learned from a similar, previous project.

B. Conduct the project close-out work with the remaining team members and solicit input from the reassigned members

C. Forego the lessons learned meeting and complete the task independently.

D. Hand over the project close-out phase to the project manager working on the new project

A

Conduct the project close-out work with the remaining team members and solicit input from the reassigned members

63
Q

During a project’s execution phase two key business stakeholders request additional requirements be made within the same timeframe Due to limited project resources and budget, the project manager cannot fully meet the expectations of these stakeholders.

Which of the following techniques should the project manager adopt to obtain support from both of these key stakeholders?

A. Force/direct

B. Compromise/reconcile

C. Smooth/accommodate

D. Withdraw/avoid

A

Compromise/reconcile

64
Q

An organization initiates a large project in a developing country The project manager, who is also the local stakeholder is very supportive of this project During project execution the project manager is transferred to another country The new project manager is less supportive of the project because it uses many local resources who could be focusing on other daily responsibilities

What document should the project manager review?

A. Project management plan

B. Organizational process assets

C. Stakeholder engagement assessment matrix

D. Stakeholder engagement plan

A

Stakeholder engagement assessment matrix

65
Q

A manufacturing plant project is ready for hand-over to the maintenance manager. The maintenance manager advises that the new plant is noncompliant with the company’s maintenance standards.

What should the project manager have done to avoid this?

A. Updated the communications management plan

B. Used expert judgment

C. Conducted a stakeholder analysis

D. Generated a change request

A

Conducted a stakeholder analysis

66
Q

Members of a project learn are based in two countries Experienced resources work together at company headquarters in country A, while the remaining resources who deliver the project work, are located in the client’s office in country B. The project manager is located in the client’s office most of the time Last month, the experienced resources discovered several unacceptable issues, and expressed concern that the project manager is unable to fairly evaluate all efforts This causes the experienced resources’ productivity and morale to decline

What should the project manager do?
A. Ask the experienced resources to recommend solutions to the issues

B. Spend more time with the experienced resources to better support them

C. Review individual achievements, and share them more frequently with the entire project team.

D. Review personal goals with the experienced resources, and realign them with project needs and execution

A

Review individual achievements, and share them more frequently with the entire project team.

67
Q

A project manager leading a new project at a large corporation must develop a high-level estimate in a short period of time. How can the project manager accomplish this?

A. Hire a subject matter expert (SME)

B. Perform a bottom-up estimate.

C. Look at the organizational process assets.

D. Ask the sponsor to provide the information

A

Look at the organizational process assets

68
Q

A project sponsor decides to add a feature to the project that affects the project cost, schedule, and scope.
The change is approved by the change control board.

Which process governs the project manager’s implementation of the approved change?

A. Monitor Risks

B. Control Cost and Schedule

C. Direct and Manage Project Work

D. Perform Integrated Change Control

A

Direct and Manage Project Work

69
Q

A project status report shows that the earned value (EV) is 24.5. the schedule performance index (SPI) is 0.92, and the cost performance index (CPI) is 1.08. In what area should the project manager implement corrective actions?

A. Project schedule

B. Stakeholder engagement

C. Resource management

D. Project cost

A

Project schedule

70
Q

A project manager receives project charier approval for an expansion project Subsequently the government introduces a new regulation with which the expansion project must comply This will significantly impact the project’s schedule and budget

What should the project manager do?

A. Revise the project charter after estimating the impact of the new regulation, and then obtain approval

B. Estimate the impact of the new regulation, and establish a project plan that includes this impact

C. Include the risk of the new regulation in the risk register, and monitor the impact of the risk.

D. Start the project planning phase according to the approved project charter without considering the new regulation.

A

Revise the project charter after estimating the impact of the new regulation, and then obtain approval

71
Q

A project manager is determining the accuracy of the deliverables before closing a project What process should be used to determine this and is an input to formalizing acceptance1?

A. Plan Scope Management

B. Manage Quality

C. Control Scope

D. Control Quality

A

Control Quality

72
Q

A team member realizes that a technical update will improve a product?s performance. What should the team member do before implementing the update?
A. Include new scope in the network breakdown structure (WBS).

B. Communicate with the project manager.

C. Document the change in the issue log.

D. Generate a change request

A

Generate a change request

73
Q

A project manager in a weak-matrix environment must coordinate across the organization. During the execution phase, the project manager needs critical information to address important issues to help the team remove obstacles

What skills should the project manager use?

A. Conflict management

B. Leadership

C. Influencing

D. Decision-making

A

Influencing

74
Q

During a product’s testing phase, the customer discovers that a previously identified defect remains unfixed. What should the project manager do?

A. Review and update the issue log

B. Identify and discuss corrective actions with the team

C. Assign a team member to fix the issue
D. Update the risk register

A

Review and update the issue log

75
Q

During a project?s execution phase, a new stakeholder is identified who is critical to the project?s success. What should the project manager do next?

A. Update the stakeholder engagement plan

B. Update the communications management plan

C. Ask the sponsor to engage with the new stakeholder

D. Engage with the new stakeholder to understand their expectations

A

Update the stakeholder engagement plan

76
Q

At the completion of a project phase, a previously unknown stakeholder complained that their deliverables tor the phase were not met What should the project manager have done to prevent this?

A. Reviewed the quality management plan to ensure that such mistakes were minimized

B. Identified the stakeholder deliverables within the scope management plan

C. Interviewed stakeholders within other units in the organization

D. Reviewed the stakeholder register to understand all stakeholder expectations

A

Reviewed the stakeholder register to understand all stakeholder expectations

77
Q

During planning, a project learn documented the possibility that new hardware could arrive up to 45 days late and delay the project’s delivery date One month into the project the manufacturer notifies the project manager that the hardware will be shipped 20 days sooner than anticipated

What should the project manager do next?

A. Adjust the procurement statement of work (SOW).

B. Issue a change request

C. Update the risk register.

D. Modify the budget

A

Update the risk register.

78
Q

A project is being audited to ensure compliance with organizational policies. What process is being conducted
A. Audit Schedule

B. Control Quality

C. Manage Quality

D. Plan Quality Management

A

Manage Quality