Pool 1 Flashcards
After reviewing work performance information, the project manager discovers that the project is behind schedule. The project manager learns that two project team members are underperforming because they had issues working together on former projects. The project manager decides to break the team apart and form new teams.
What conflict resolution technique did the project manager use?
Force/direct
Collaborate/problem solve
Withdraw/avoid
Smooth/accommodate
Force/direct
A vendor communicates that the delivery of a project item will be delayed by two weeks. What should the project manager do?
Conduct a variance analysis.
Implement the Perform Integrated Change Control process
Review the contract clause for liquidated damages
Identify a way to conduct schedule compression
Review the contract clause for liquidated damages
A project has five activities: A-B-C-D-E All are finish-to-start (FS) Activity duration and order of
implementation are as follows Activity A has a duration of one day Activity B follows A and takes five days Activity C follows B and takes two days. Activity D follows B and A and takes two days. Activity E is preceded by C and D and takes two days
What are the total float and free float days for activity D?
- 5
- 0
- 5
- 0
0
A stakeholder identities an issue with which the project manager disagrees Both agree that this requires
escalation. Where would the project manager find the information required to escalate the issue?
Issue log
Communications management plan
Stakeholder engagement plan
Organizational process assets
Communications management plan
A project manager expected a vendor to complete testing of each component they produced and was surprised
to discover that no testing was done To recover, the project team performs a statistical sampling of the
components
Where should the testing requirements have been recorded?
Quality management plan
Procurement management plan
Contract change documentation
Requirements management plan
Procurement management plan
An organization has contracts with an external supplier to support a critical part of a project Senior management and the project ream have differences about what deliverables the external supplier should
provide.
What plan should be reviewed to eliminate these differences?
Delivery management plan
Scope management plan
Contract management plan
Procurement management plan
Procurement management plan
As part of a project, a new plant is being constructed in a typhoon-prone area. This may impact the project s
schedule and quality. What should the project manager do to address this?
Conduct the Perform Quantitative Risk Analysis process, and plan a risk response.
Establish a contingency reserve.
Outsource the project to transfer the risk.
Implement the Plan Risk Management process and establish a management reserve.
Conduct the Perform Quantitative Risk Analysis process, and plan a risk response.
A project manager and project learn have successfully implemented a new product line at their company and
are in the process of closing it out The project manager has obtained acceptance from the internal customer,
conducted reviews, and documented lessons learned
What documentation should be created in order to complete the project?
Project management plan updates and final product
Scope baseline and final product
Final product and organizational process assets updates
Cost performance baseline and final product
Final product and organizational process assets updates
A project’s original budget at completion (BAC) was calculated as US$100,000, but the estimate at completion
(EAC) is US$120,000 if the schedule performance index (SPI) is equal to 1, what is the cost performance
index (CPI)?
Equal to 1.2
Less than 1
Equal to 1
Greater than 1
Less than 1
A project manager conducted interviews and brainstorming workshops to ensure that stakeholder requirements
were gathered, and that a consensus was obtained lo provide specific hardware to maintain team
communications
What should the project manager do next?
Conduct a make-or-buy analysis.
Procure the hardware
Document the agreements in the project management plan.
Update the stakeholder engagement plan
Conduct a make-or-buy analysis.
A protects outcome is highly sensitive to and dependent upon financial market activity Therefore, the
company’s financial advisor delivers daily exchange rate forecasts. The projects budget was planned using a
conservative scenario with high exchange-rate variations. The project manager now wants to review this
budget to update the probability and impact of a possible new scenario using current financial conditions
To what should the project manager refer?
Stakeholder register
Risk register
Lessons learned
Marketplace conditions
Marketplace conditions
A project manager begins the estimating process for a new project. Since the project manager knows that a
similar project was completed 18 months ago, what type of estimating should they use?
Analogous
Three-point
Bottom-up
Parametric
Analogous
A project sponsor informs a project manager that even though a completed project was on schedule, within
budget, and met scope requirements, the customer is dissatisfied with the final product. What should the
project manager have done to avoid this?
Scheduled more meetings while developing the quality management plan.
Implemented the ishikawa diagram tool.
Ensured deliverables fulfilled the requirements outlined in the quality control measurements.
Completed the requirements traceability matrix
Completed the requirements traceability matrix.
During the construction of a facility project, the project manager notices that the project document does not nave the cost or mommy reports from the past two months. While meeting with the project team, the project
manager requests greater focus on compliance with the processes established by the organization. What should
the project manager do to prevent this issue from occurring again?
Develop a contingency plan.
Conduct quality audits.
Review the quality metrics.
Review the communications management plan
Conduct quality audits
As a project progresses the project manager notices that weekly project status meetings are no longer serving
the purpose for which they were intended What should the project manager do to improve the meetings?
Increase the number of meeting attendees, adhere to time limits, and prepare and distribute the meeting
agenda stating objectives.
Stay on topic, prepare and distribute the meeting agenda stating objectives, and create a comfortable
atmosphere.
Revise the frequency of the meetings, stay on topic, and adhere to time limits
Invite appropriate participants adhere to time limits, change the meeting time, and agree to comfortable
disagreements
Stay on topic, prepare and distribute the meeting agenda stating objectives, and create a comfortable
atmosphere.
While reviewing signed project documentation, the project manager notices that only successes were included.
The project manager discovers that learn members were reluctant to sign documents that indicated errors.
What should the project manager do next?
Conduct post-implementation meetings lo complete project documentation
Implement a recognition and rewards system to promote future reporting of errors.
Perform an audit to discover errors presented during implementation.
Start future projects with workshops focusing on the value of documentation.
Start future projects with workshops focusing on the value of documentation.
During testing of a project component a senior tester discovers a functionality that will ensure the future
performance of the projects. This will create a change in scope
Which type of change request should be made to include this functionality?
Preventive action
Corrective action
Deled repair
Scope update
Preventive action
A project’s budgeted value of work completed is less than the authorized budget for planned work. What
project scenario does this describe?
Project activity is behind schedule.
The project is on schedule.
The project is ahead of schedule
The earned value (EV) of the project is greater than the planned value (PV)
The earned value (EV) of the project is greater than the planned value (PV)
A company’s senior manager is expected to supply dedicated resources for a project However, the project
manager has yet to receive the names of these resources What document can the project manager share with
the senior manager to enforce their authority to obtain resources?
Project training plans
Project charter
Project schedule
Project management plan
Project management plan
An IT department’s deliverable is two weeks late If the deliverable is not completed by the end of the week the
project will be placed on hold Within the last two weeks the project manager communicated the issue to the IT
department, spoke with the IT project manager and elevated the risk level in the risk register.
To support the work, what should the project manager do next?
Validate the communications management plan
Communicate to the project stakeholders that the project will be delayed
Analyze stakeholder communications requirements.
Apply the escalation process defined in the communications management plan
Apply the escalation process defined in the communications management plan.
A project is dependent upon business owners providing resources to perform an important task Since budget
owners may potentially object to this requirement
What should the project manager do next?
Add a risk to the risk register Perform a probability and impact assessment.
Update the resource management plan.
Use the management reserve to hire more resources
affect their ability to hire the needed resources, some business
Add a risk to the risk register Perform a probability and impact assessment.
Due to a recent incident, a dissatisfied stakeholder files a complaint about a project that has been closed. What
can the project manager do to help resolve this?
Consult with the project sponsor to manage the dissatisfied stakeholder.
Review the project management information system (PMIS) archives.
Execute the relationship management plan.
Update the risk register.
Review the project management information system (PMIS) archives.
A project manager, with a learn spread across different continents discovers that sone team members’
performance is decreasing During a performance review meeting, these team members complain that meetings
are scheduled outside of normal working hours
What should the project manager do?
Use new collaboration techniques
Order the team members to accommodate the time-zone differences.
Update the communications management plan.
Meet with the line manager to find resources that are more committed to the project
Update the communications management plan.
After approval of a project scope statement, requests for proposal (RFP) are sent to potential contractors. The
project manager indicates that detailed quotes will be required. What estimating technique should the
contractors use?
Top-down
Bottom-up
Analogous
Parametric
Bottom-up
A matrixed organization has a history of project schedule and cost overruns. A new project manager learns of
this history and wants to avoid the trend The project manager works with the project team to define, validate,
and control all required work to complete the project successfully
What document is produced from this activity?
Project charter
Project management plan
Scope management plan
Project scope statement
Project scope statement
Due to commitments to another project, an accountant fails to deliver an important report, what should the
project manager nave referenced to avoid this?
Responsible, accountable, consult, and inform (RACI) matrix
Resource allocation plan
Resource calendar
Timesheets
Resource calendar
A design team discovers that the work breakdown structure (WBS) created by the project manager is missing
key tasks. What should the project manager have done to avoid this?
Reviewed historical information from previous projects
Developed an Ishikawa diagram
Created a requirements traceability matrix
Sought expert judgment from subject matter experts (SMEs)
Created a requirements traceability matrix
While preparing the resource management plan, a project manager learns that me organization is unable to
provide sufficient staff with the required skills. What should the project manager do?
Review the project scope
Hire individual consultants.
Provide training to the existing staff.
Wait until the organization recruits permanent staff with the required skills.
Provide training to the existing staff.
While reviewing project documentation, a project manager discovers that modification were made without
proper approvals. What should the project manager do next?
Review the requirements management plan.
Review the change management plan.
Escalate the issue to the project management office (PMO).
Escalate the issue to the project sponsor
Review the change management plan.
A recently promoted project manager must facilitate the weekly status update meeting, what should the project
manager do to ensure a productive meeting?
Avoid or smooth over any disagreements.
Carefully read the latest meeting minutes.
Limit attendance to the project team and stakeholders.
Circulate a defined agenda in advance.
Circulate a defined agenda in advance.
A project is nearing completion when the project manager learns that a change in market regulations may
impact the project, what sn6uld the project manager do?
Review the risk management plan.
Perform a cost-benefit analysis.
Check the stakeholder register.
Update the cost baseline.
Review the risk management plan