Policies And Procedures Flashcards
What does “House Account” mean?
We have agreed to provide a few of our clientele a house account. The clients will typically settle their accounts on a monthly basis - not after each meal. They might also be entitled to a discount on our published menu prices. Gratuities will be distributed after the account is settled.
When dealing with a guest, no matter what the scenario is, always be…?
Always be Positive.
We want the guest to have the best experience possible.
Employees dining at the restaurant on days off recieve a discount before or after what time?
Sun-Wed 6:30-10:30
Thurs-Sat 6:30-11:00
Reservations for staff must be made with your department manager prior to receive discounts.
What is the proper way to greet a guest?
With a smile and proper eye contact.
A warm genuine “welcome” reminds the guest we are welcoming them into our home. Also never let a guest leave without thanking them and saying goodbye with a smile.
We want to maintain a positive and pleasant environment for all employees. To achieve this goal the company has what type of policy?
“Open Door Policy”
We encourage you to report work-related concerns. If something about your job is disturbing you, or if you have a question, concern, idea, or problem with your work please discuss it with an immediate manager, you will not be penalized for raising a concern in good faith.
Procedure for Table Transfering
All transfers must be done with management approval and only if the guest has not coompleted their entree.
When a bottel of wine is ordered at a table who is the one who samples it?
The one who ordered or selected it.
Every server should be able to open a bottle of wine and champagne properly and serve it with ease. Do not overfill the glass and refill when necessary.
If a situation arises where you feel a guest or an entire table should be denied any further sales of alcohol, what must you do?
Immediately inform a manager and they will approach the guest.
If a costomer leaves a tip on a credit card, how will you get it?
The tip will be put into your pay check.
Why do we use seat numbers?
So food is never auctioned at the table.
Food should be placed infront of the guest without having to ask whose is what.
What is a family meal for employees?
For family meals, you receive 1 meal per shift provided by TAO at a discounted rate. Meals will be served at designated times in designated areas. Breakfast will cost $3.62 and dinner will cost $6.68 per meal.
OFF LIMIT AREAS
- Management Offices
- Cooking Line
- Storerooms(Liquor/Beerwalk-in/Dry Storage/Linen/small wares room
- Electrical and Water Heater Rooms
- Sound System and Lighting Area
- Dj Booth
When seating a guest always refer to them by…?
Their Name.
not by saying “Party of Four?”
What is the appropriate number of dinner menus for the number of guests per table?
1 dinner menu per guest
If Evacuation is Necessary…
- Open all costumer exits
- As a staff member, your responsibility is to make sure all customers exit the restaurant safely.
- Once cleared proceed to the evacuation rally point outside.
- Once at the rally point wait further instruction from management.
