PO 1.3: Telephone Operation Flashcards
What is the # of PO “Telephone Operations”?
Telephone Operation #: 1.3
Who does BP 1 in PO 1.3 pertain to?
BP 1:
Security Officers or Security Assistants
What is BP 1.1 in PO 1.3?
BP 1.1:
Carry a fully-operational Company issued mobile phone at all times while at work.
What is BP 1.2 in PO 1.3?
BP 1.2:
Verify that the mobile phone in their possession is in good working order.
What is BP 1.3 in PO 1.3?
BP 1.3:
Verify that all landlines phones and extensions within their area of responsibility are in good working order.
What is BP 1.4 in PO 1.3?
BP 1.4:
Verify that mobile phones and/or wireless landline phones are located in their respective charging stations at the end of each shift.
What is BP 1.5 in PO 1.3?
BP 1.5:
Amswer incoming phone calls promptly.
What is BP 1.6 in PO 1.3?
BP 1.6:
Always use a professional tone and manner in phone conversations.
What is BP 1.7 in PO 1.3?
BP 1.7:
Document the names of the parties to and phone #’s of, all incoming and outgoing calls in the DAR.
Who does BP 2 in PO 1.3 pertain to?
BP 2:
SOC OP
What is BP 2.1 in PO 1.3?
BP 2.1:
At the start of each shift
A) Verify the telephone recording system in functioning.
B) Verify that all mobile phones assigned to SOC are accounted for.
C) Document the total # of such phones in the DAR.
What is BP 2.2 in PO 1.3?
BP 2.2:
At the start of each shift…
Complete a landline phone check and verify that each phone extension is in good working order.
What is BP 2.3 in PO 1.3?
BP 2.3:
When SS are unreachable via two-way radio, use landline phone to contact the staff members mobile phone.
Who does BP 3 in PO 1.3 pertain to?
BP 3:
SSR: Site Security Representative
What is BP 3.1 in PO 1.3?
BP 3.1:
Review monthly phone usage reports by security staff.
What is BP 3.2 in PO 1.3?
BP 3.2:
Conduct a quarterly maintenance audit of all security telephone equipment at all sites within their responsibility to verify that such telephone equipment t is in good working order.
What is PO 1.4?
PO 1.4: Vehicle Operations
Who does bp 1in PO 1.4 pertain to?
BP 1: Security Officers or Security Assistants
What is BP l.l in PO 1.4?
BP 1.1: Company Vehicles are to be used only for official Company business.
What is BP l.2 in PO 1.4?
BP 1.2: Following all company policies and observe all Federal, State and local laws and regulations while operating patrol vehicle.
What is BP 1.3 in PO 1.4?
BP 1.3: Do not eat or smoke inside the patrol truck.
What is BP 1.4 in PO 1.4?
BP 1.4: Keep all drink containers covered with a lid while in a patrol vehicle to prevent spillage.
What is BP 1.5 in P01.4?
BP 1.5: Notify the SOC or the SSR when patrol vehicle is believed to need maintenance.
What is BP 1.6 in PO 1.4?
BP 1.6: Check patrol vehicle equipment inventory before each use and report any deficiencies.