PO 1.1: Code of Conduct

Question 1

What is the# of PO Code of Conduct?

Answer 1

Code of conduct #: 1.1

Question 2

What is General Conduct Standard #1 in P.O. 1.1?

Answer 2

GCS #1: Standard of Service

Security Staff shall provide excellent service to all come into contact with While on duty.

Question 3

What is General Conduct Standard #2 in P.O. 1.1?

Answer 3

GCS #2: Demeanor

SS shall always display a positive attitude and assist all persons in a helpful manner.

Question 4

What is General Conduct Standard #3 in P.O. 1.1?

Answer 4

GCS #3: Discrimination

SS shall conduct business with all persons in the same manner regardless of their race, nationality, gender, age, religion, or sexual orientation.

Question 5

What is General Conduct Standard #4 in P.O. 1.1?

Answer 5

GCS #4: Alcohol & Drugs

SS shall not use or be under the influence of alcohol or drugs while on post.

Question 6

What is General Conduct Standard #5 in P.O 1.1?

Answer 6

GCS #5: Punctuality

SS shall arrive @ their assigned post on time as scheduled to receive a proper pass-down & equipment turn-over.

Question 7

What is General Conduct Standard #6 in P.O. 1.1?

Answer 7

GCS #6: Uniforms

SS’s uniforms shall be clean, properly fitted and free of wrinkles.

Question 8

What is General Conduct Standard #7 in P.O. 1.1?

Answer 8

GCS #7: Smoking

Smoking is not permissible while on duty. Only during breaks and in accordance with the Company’s Smoking policy.

Question 9

What is General Conduct Standard #8 in P.O. 1.1?

Answer 9

GCS #8: Gratuities

SS shall not accept Gratuities, unless, when a seasonal gift is offered to a ss member.

That staff member obtain prior approval from SSM to accept the gift.

Question 10

What is General Conduct Standard #9 in P.O. 1.1?

Answer 10

GCS #9: Equipment use

All equipment provided by the Company to ss shall be used only for the function intended and not be abused or mistreated.

Question 11

What is General Conduct Standard #10 in P.O. 1.1?

Answer 11

GCS #10: CCTV

SS shall proactively monitor CCTV for any dangerous or illegal activity or any activity which violates Company policy.

Question 12

What is General Conduct Standard #11 in P.O. 1.1?

Answer 12

GCS #11: Workplace Safety

SS who observe or are informed of a potential work hazard shall property notify the SSR.

Question 13

What is the # of P.O. “Radio Operations”?

Answer 13

Radio Operations #: 1.2

Question 14

Who does bullet point 1 in P.O. 1.2 pertain to?

Answer 14

Security Officers or Security Assistants

Question 15

What is bp 1.1 in po 1.2?

Answer 15

BP 1.1:

SS must carry a mobile radio with them at all times.

Question 16

What is BP 1.2 in PO 1.2?

Answer 16

SO of SA…

BP 1.2:

Must complete a radio check to ensure that the mobile radio is in good working order.

Question 17

What is BP 1.3 in PO 1.2?

Answer 17

BP 1.3:

SO or SA….

Must answer radio calls immediately.

Question 18

What is BP 1.4 in PO 1.2?

Answer 18

BP 1.4:

When calling, press the call button for a second before speaking, thereby establishing a connection and ensuring clearer communication.

Question 19

What is BP 1.5 in PO 1.2?

Answer 19

BP 1.5:

Avoid interrupting and ongoing conversation by waiting until that conversation is completed before making a call.

Question 20

What is BP 1.6 in PO 1.2?

Answer 20

BP 1.6:

Use radio with following in mind:

“THINK, PRESS, SPEAK”

Question 21

What is BP 1.7 in PO 1.2?

Answer 21

BP 1.7:

Make radio calls as short and precise as possible.

Question 22

What is BP 1.8 in PO 1.2?

Answer 22

BP 1.8:

When making longer radio calls, release the call button every 5-10 seconds. To allow for emergency interruptions from other radios.

Question 23

What is BP 1.9 in PO 1.2?

Answer 23

BP 1.9:

Use the name of their assigned posts instead of their own names when calling out on the radios.

Question 24

What is BP 1.10 in PO 1.2?

Answer 24

BP 1.10:

Use professional language and tone when using the radios.

Question 25

What is BP 1.11 in PO 1.2?

Answer 25

DO NOT transmit sensitive info over the radio.

Question 26

What is BP 1.12 in PO 1.2?

Answer 26

BP 1.12:

Replace mobile radios in their assigned charging stations at the end of each shift and of each posting to a workstation.

Question 27

What is BP 1.13 in PO 1.2?

Answer 27

BP 1.13:

Handle all radios/radio equipment with care.

Question 28

What is BP 1.14 in PO 1.2?

Answer 28

BP 1.14: EMERGENCY RESPONSES

When responding to an emergency, the SS member shall state over the radio that they doing so and notify SOC upon arrival at the location of emergency.

Question 29

Who does BP 2 in PO 1.2 pertain to?

Answer 29

BP 2:

SOC Officers

Question 30

What is BP 2.1 in PO 1.2?

Answer 30

BP 2.1:

At the start of each shift SOC Op should…

A) Verify that all Mobile Radios are accounted for and in working order.

B) Document thr total number and condition of those radios in a SOC report.

Question 31

What is BP 2.3 in PO 1.2?

Answer 31

BP 2.3:

Selectively monitor SS radio communications to confirm that they are being professional and appropriate.

Question 32

What is BP 2.4 in PO 1.2?

Answer 32

Verify that all security post and patrols communicate regularly, and request status updates from posts and patrols when appropriate.

Question 33

What is BP 2.5 in PO 1.2?

Answer 33

BP 2.5:

If a security member requests immediate assistance over the radio, immediately dispatch assistance to the location.

Question 34

Who does BP 3 in PO 1.2 pertain to?

Answer 34

BP 3:

SSR; Site Security Representative

Question 35

What is BP 3.1 in PO 1.2?

Answer 35

BP 3.1:

Selectively monitor security staff radio communications to confirm that they are professional and appropriate.

Question 36

What is BP 3.2 in PO 1.2?

Answer 36

BP 3.2:

During emergency callas, monitor all communications and act in accordance with the emergency response post order.

Question 37

What is BP 3.3 in PO 1.2?

Answer 37

BP 3.3:

Conduct a quarterly maintenance audit on all aradio equipment at all sites with in the SSRs scope of responsibility.