PMPCh9.4 - Manage Project Team Flashcards
Manage Project Team is
the process of tracking team member performance, providing feedback, resolving issues, and managing team changes to optimize project performance
Benefit of Manage Project Team is
influences team behavior, manages conflict, resolves issues, and appraises team member performance
What happens as a result of managing a project team?
change requests are submitted, the human resource management plan is updated, issues are resolved, input is provided for performance appraisals, and lessons learned are added to the organization’s database
Insert ITTO 9.4
Insert ITTO 9.4
What is involved in managing a team?
combination of skills with special emphasis on communication, conflict management, negotiation, and leadership. Project managers should provide challenging assignments to team members and provide recognition for high performance.
Input of Manage Project Team (HP WOTI)
HR Mgmt Plan, Project Staff Assignments, WPI, OPA, Team performance assignment, Issue log
TT of Manage Project Team (POCI)
Project performance appraisal, Observation and Conversation, Conflict management, interpersonal skills
Output of Manage Project Team (POPCE)
PM Plan Update, OPA update, Proj Doc Update, Change req, EEF update
Input of Manage Project Team (HP WOTI) - HR Mgmt Plan
guidance on how resource defined, staffed, managed, controlled, released. Roles and responsibilities,
Project organization, and
Staffing management plan.
Input of Manage Project Team (HP WOTI) - Proj Staff
List of project team members
Input of Manage Project Team (HP WOTI) - WPI
documentation about current project status compared to forecasts. results from schedule control, cost control, quality control, and scope validation.
Input of Manage Project Team (HP WOTI) - OPA
Certificates of appreciation,
Newsletters,
Websites,
Bonus structures,
Corporate apparel, and
Other organizational perquisites.Input of Manage Project Team (HP WOTI) - Team Perf Assessment
continually assessing the project team’s performance, actions can be taken to resolve issues, modify communication, address conflict, and improve team interaction.
Input of Manage Project Team (HP WOTI) - Issue Log
issue log can be used to document and monitor who is responsible for resolving specific issues by a target date
TT of Manage Project Team (POCI): Proj Perf Appraisal
Objectives: clarification of roles and responsibilities, constructive feedback to team members, discovery of unknown or unresolved issues, development of individual training plans, and the establishment of specific goals for future time periods.
TT of Manage Project Team (POCI): Observation and Conversation
Observation and conversation are used to stay in touch with the work and attitudes of project team members. The project management team monitors progress toward project deliverables, accomplishments that are a source of pride for team members, and interpersonal issues.
TT of Manage Project Team (POCI): Conflict management
success of project managers in managing their project teams often depends a great deal on their ability to resolve conflict. Sources of conflict include scarce resources, scheduling priorities, and personal work styles. Team ground rules, group norms, and solid project management practices, like communication planning and role definition, reduce the amount of conflict.Sources of conflict include scarce resources, scheduling priorities, and personal work styles. Team ground rules, group norms, and solid project management practices, like communication planning and role definition, reduce the amount of conflict. Successful conflict management results in greater productivity and positive working relationships. When managed properly, differences of opinion can lead to increased creativity and better decision making. If the differences become a negative factor, project team members are initially responsible for their resolution. If conflict escalates, the project manager should help facilitate a satisfactory resolution. Conflict should be addressed early and usually in private, using a direct, collaborative approach. If disruptive conflict continues, formal procedures may be used, including disciplinary actions. Different conflict resolution methods factors include: Relative importance and intensity of the conflict;
Time pressure for resolving the conflict;
Position taken by persons involved; and
Motivation to resolve conflict on a long-term or a short-term basis.
TT of Manage Project Team (POCI): Conflict management - methods(5) - Withdraw/avoid
Retreating from an actual or potential conflict situation; postponing the issue to be better prepared or to be resolved by others.
TT of Manage Project Team (POCI): Conflict management - methods(5) - Smooth/accommodate
Emphasizing areas of agreement rather than areas of difference; conceding one’s position to the needs of others to maintain harmony and relationships.
TT of Manage Project Team (POCI): Conflict management - methods(5) - Compromise/reconcile
Searching for solutions that bring some degree of satisfaction to all parties in order to temporarily or partially resolve the conflict.
TT of Manage Project Team (POCI): Conflict management - methods(5) - Force/direct
Pushing one’s viewpoint at the expense of others; offering only win-lose solutions, usually enforced through a power position to resolve an emergency.
TT of Manage Project Team (POCI): Conflict management - methods(5) - Collaborate/problem solve
Incorporating multiple viewpoints and insights from differing perspectives; requires a cooperative attitude and open dialogue that typically leads to consensus and commitment.
TT of Manage Project Team (POCI): Interpersonal skills (3)
Project managers use a combination of technical, personal, and conceptual skills to analyze situations and interact appropriately with team members. Using appropriate interpersonal skills allows project managers to capitalize on the strengths of all team members. 3 types: Leadership, influencing, effective decision making
TT of Manage Project Team (POCI): Interpersonal skills (3) - Leadership
Successful projects require strong leadership skills. Leadership is important through all phases of the project life cycle. There are multiple leadership theories defining leadership styles that should be used as needed for each situation or team. It is especially important to communicate the vision and inspire the project team to achieve high performance.
