PMPCh9.4 - Manage Project Team

Question 1

Manage Project Team is

Answer 1

the process of tracking team member performance, providing feedback, resolving issues, and managing team changes to optimize project performance

Question 2

Benefit of Manage Project Team is

Answer 2

influences team behavior, manages conflict, resolves issues, and appraises team member performance

Question 3

What happens as a result of managing a project team?

Answer 3

change requests are submitted, the human resource management plan is updated, issues are resolved, input is provided for performance appraisals, and lessons learned are added to the organization’s database

Question 4

Insert ITTO 9.4

Answer 4

Insert ITTO 9.4

Question 5

What is involved in managing a team?

Answer 5

combination of skills with special emphasis on communication, conflict management, negotiation, and leadership. Project managers should provide challenging assignments to team members and provide recognition for high performance.

Question 6

Input of Manage Project Team (HP WOTI)

Answer 6

HR Mgmt Plan, Project Staff Assignments, WPI, OPA, Team performance assignment, Issue log

Question 7

TT of Manage Project Team (POCI)

Answer 7

Project performance appraisal, Observation and Conversation, Conflict management, interpersonal skills

Question 8

Output of Manage Project Team (POPCE)

Answer 8

PM Plan Update, OPA update, Proj Doc Update, Change req, EEF update

Question 9

Input of Manage Project Team (HP WOTI) - HR Mgmt Plan

Answer 9

guidance on how resource defined, staffed, managed, controlled, released. Roles and responsibilities,
Project organization, and
Staffing management plan.

Question 10

Input of Manage Project Team (HP WOTI) - Proj Staff

Answer 10

List of project team members

Question 11

Input of Manage Project Team (HP WOTI) - WPI

Answer 11

documentation about current project status compared to forecasts. results from schedule control, cost control, quality control, and scope validation.

Question 12

Input of Manage Project Team (HP WOTI) - OPA

Answer 12

Certificates of appreciation,
    Newsletters,
    Websites,
    Bonus structures,
    Corporate apparel, and
    Other organizational perquisites.

Question 13

Input of Manage Project Team (HP WOTI) - Team Perf Assessment

Answer 13

continually assessing the project team’s performance, actions can be taken to resolve issues, modify communication, address conflict, and improve team interaction.

Question 14

Input of Manage Project Team (HP WOTI) - Issue Log

Answer 14

issue log can be used to document and monitor who is responsible for resolving specific issues by a target date

Question 15

TT of Manage Project Team (POCI): Proj Perf Appraisal

Answer 15

Objectives: clarification of roles and responsibilities, constructive feedback to team members, discovery of unknown or unresolved issues, development of individual training plans, and the establishment of specific goals for future time periods.

Question 16

TT of Manage Project Team (POCI): Observation and Conversation

Answer 16

Observation and conversation are used to stay in touch with the work and attitudes of project team members. The project management team monitors progress toward project deliverables, accomplishments that are a source of pride for team members, and interpersonal issues.

Question 17

TT of Manage Project Team (POCI): Conflict management

Answer 17

success of project managers in managing their project teams often depends a great deal on their ability to resolve conflict. Sources of conflict include scarce resources, scheduling priorities, and personal work styles. Team ground rules, group norms, and solid project management practices, like communication planning and role definition, reduce the amount of conflict.Sources of conflict include scarce resources, scheduling priorities, and personal work styles. Team ground rules, group norms, and solid project management practices, like communication planning and role definition, reduce the amount of conflict. Successful conflict management results in greater productivity and positive working relationships. When managed properly, differences of opinion can lead to increased creativity and better decision making. If the differences become a negative factor, project team members are initially responsible for their resolution. If conflict escalates, the project manager should help facilitate a satisfactory resolution. Conflict should be addressed early and usually in private, using a direct, collaborative approach. If disruptive conflict continues, formal procedures may be used, including disciplinary actions. Different conflict resolution methods factors include: Relative importance and intensity of the conflict;
Time pressure for resolving the conflict;
Position taken by persons involved; and
Motivation to resolve conflict on a long-term or a short-term basis.

Question 18

TT of Manage Project Team (POCI): Conflict management - methods(5) - Withdraw/avoid

Answer 18

Retreating from an actual or potential conflict situation; postponing the issue to be better prepared or to be resolved by others.

Question 19

TT of Manage Project Team (POCI): Conflict management - methods(5) - Smooth/accommodate

Answer 19

Emphasizing areas of agreement rather than areas of difference; conceding one’s position to the needs of others to maintain harmony and relationships.

Question 20

TT of Manage Project Team (POCI): Conflict management - methods(5) - Compromise/reconcile

Answer 20

Searching for solutions that bring some degree of satisfaction to all parties in order to temporarily or partially resolve the conflict.

Question 21

TT of Manage Project Team (POCI): Conflict management - methods(5) - Force/direct

Answer 21

Pushing one’s viewpoint at the expense of others; offering only win-lose solutions, usually enforced through a power position to resolve an emergency.

Question 22

TT of Manage Project Team (POCI): Conflict management - methods(5) - Collaborate/problem solve

Answer 22

Incorporating multiple viewpoints and insights from differing perspectives; requires a cooperative attitude and open dialogue that typically leads to consensus and commitment.

Question 23

TT of Manage Project Team (POCI): Interpersonal skills (3)

Answer 23

Project managers use a combination of technical, personal, and conceptual skills to analyze situations and interact appropriately with team members. Using appropriate interpersonal skills allows project managers to capitalize on the strengths of all team members. 3 types: Leadership, influencing, effective decision making

Question 24

TT of Manage Project Team (POCI): Interpersonal skills (3) - Leadership

Answer 24

Successful projects require strong leadership skills. Leadership is important through all phases of the project life cycle. There are multiple leadership theories defining leadership styles that should be used as needed for each situation or team. It is especially important to communicate the vision and inspire the project team to achieve high performance.

Question 25

TT of Manage Project Team (POCI): Interpersonal skills (3) - influencing*

Answer 25

Influencing. Because project managers often have little or no direct authority over team members in a matrix environment, their ability to influence stakeholders on a timely basis is critical to project success. Key influencing skills include*:
Ability to be persuasive and clearly articulate points and positions;
High levels of active and effective listening skills;
Awareness of, and consideration for, the various perspectives in any situation; and
Gathering relevant and critical information to address important issues and reach agreements while maintaining mutual trust.

Question 26

TT of Manage Project Team (POCI): Interpersonal skills (3) - Effective decision making

Answer 26

the ability to negotiate and influence the organization and the project management team. Focus on goals to be served;
Follow a decision-making process;
Study the environmental factors;
Analyze available information;
Develop personal qualities of the team members;
Stimulate team creativity; and
Manage risk.

Question 27

Output of Manage Project Team (POPCE): Proj Mgmt Plan Update

Answer 27

include, but are not limited to, the human resource management plan.

Question 28

Output of Manage Project Team (POPCE): OPA Update

Answer 28

Historical information and lessons learned documentation,
Templates, and
Organizational standard processes.

Question 29

Output of Manage Project Team (POPCE): Proj Doc Update

Answer 29

Issue log,
Roles description, and
Project staff assignments.

Question 30

Output of Manage Project Team (POPCE): Change request

Answer 30

a change request can be processed through the Perform Integrated Change Control process. Preventive actions are those actions that are developed to reduce the probability and/or impact of problems before they occur. include cross training to reduce problems during project team member absences and additional role clarification to ensure all responsibilities are fulfilled.

Question 31

Output of Manage Project Team (POPCE): EEF Update

Answer 31

Input to organizational performance appraisals, and

Personnel skill updates.