PMPCh8.3 - Control Quality Flashcards
Question
Answer
Control Quality Management is…
process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes. Does the delivered output meet the requirements? provide confidence that the stakeholder’s requirements will be met and quality control should be used during the project executing and closing phases to formally demonstrate, with reliable data, that the sponsor and/or customer’s acceptance criteria have been met.
Benefit of Control Quality Management is
(1) identifying the causes of poor process or product quality and recommending and/or taking action to eliminate them; and (2) validating that project deliverables and work meet the requirements specified by key stakeholders necessary for final acceptance.
Insert ITTO 8.2
Insert ITTO 8.2
Prevention
keeping errors out of the process
Inspection
keeping errors out of the hands of the customer
Attribute Sampling
the result either conforms or does not conform
variables sampling
the result is rated on a continuous scale that measures the degree of conformity
Conformance
Look this up later
Input of Control QA (WADOPPQQ):
WPD, Approved Change Req, Deliverables, OPA, Proj Doc, PM Plan, Qual Metrics, Qual Checklists
Input of Control QA (WADOPPQQ):WPD
ex: Planned vs. actual technical performance,
Planned vs. actual schedule performance, and
Planned vs. actual cost performance.
Input of Control QA (WADOPPQQ):Approved Change Req
Perform Integrated Change Control process, a change log update indicates that some changes are approved and some are not. Approved change requests may include modifications such as defect repairs, revised work methods, and revised schedule
Input of Control QA (WADOPPQQ): Deliverables
any unique and verifiable product, result, or capability that results in a validated deliverable required by the project.
Input of Control QA (WADOPPQQ):Org Process Asset
The organization’s quality standards and policies,
Standard work guidelines, and
Issue and defect reporting procedures and communication policies.
Input of Control QA (WADOPPQQ):Project Documents
Agreements,
Quality audit reports and change logs supported with corrective action plans,
Training plans and assessments of effectiveness, and
Process documentation such as those obtained using either the seven basic quality tools or the quality management and control tools shown in Figures 8-7 and 8-10.
Input of Control QA (WADOPPQQ):PM Plan
plan contains the quality management plan, which is used to control quality.
Input of Control QA (WADOPPQQ):Quality Metrics
metric describes a project or product attribute and how it will be measured. Examples: function points, mean time between failure (MTBF), and mean time to repair (MTTR).
Input of Control QA (WADOPPQQ):Quality Checklists
structured lists that help to verify that the work of the project and its deliverables fulfill a set of requirements.
TT of Control QA: (SSIA):
Seven Basic Qual Tools, Statistical Sampling
TT of Control QA: (SSIA): Seven Basic Qual Tools
See Chapter 8.2
TT of Control QA: (SSIA): Statistical Sampling
See Chapter 8.1, Samples are selected and tested as defined in the quality management plan.
TT of Control QA: (SSIA): Inspection
examination of a work product to determine if it conforms to documented standards. measurements and may be conducted at any level. Also to validate defect repairs.
TT of Control QA: (SSIA): Approved Change Requests Review
All approved change requests should be reviewed to verify that they were implemented as approved.
Output of Control QA: (QVVWCPPO):
Quality Control Measurements,Validated Changes,Verified Deliverables,Work Performance Information,Change Requests,PM Plan updates,Proj Doc updates,OPA updates
Output of Control QA: (QVVWCPPO): Quality Control Measurements
documented results of control quality activities, captured in the format that was specified through the Plan Quality Management
Output of Control QA: (QVVWCPPO): Validated Changes
inspected and will be either accepted or rejected before notification of the decision is provided
Output of Control QA: (QVVWCPPO): Verified Deliverables
determine the correctness of deliverables
Output of Control QA: (QVVWCPPO): Work Performance Information
information about the project requirements fulfillment such as causes for rejections, rework required, or the need for process adjustments.
Output of Control QA: (QVVWCPPO): Change Requests
corrective or preventive actions or a defect repair requires a change to the project management plan
Output of Control QA: (QVVWCPPO): PM Plan updates
Quality management plan , and Process improvement plan
Output of Control QA: (QVVWCPPO): Proj Doc updates
Quality standards;
Agreements;
Quality audit reports and change logs supported with corrective action plans;
Training plans and assessments of effectiveness; and
Process documentation, such as information obtained using the seven basic quality tools or the quality management and control tools.
Output of Control QA: (QVVWCPPO): OPA updates
Completed checklists.
Lessons learned documentation - causes of variances, reason behind corrective action chosen…
