PMPCh8.0 - Quality Management Flashcards
What is Quality Management
determine quality policies, objectives, and responsibilities so that the project will satisfy the needs for which it was undertaken.
implement, within the project’s context, the organization’s quality management system.
supports continuous process improvement activities as undertaken on behalf of the performing organization
works to ensure that the project requirements, including product requirements, are met and validated.
3 Plan Quality Processes
Plan QM, Perform Q Assurance, Control Quality
Plan QM
identifying quality requirements, deliverables, documenting them
Perform Q Assurance
auditing the quality requirements and results
Control Q
monitoring and recording results of executing the quality activities
Quality
the degree to which a set of inherent characteristics fulfill requirements
Grade
category assigned to deliverables having the same functional use but different technical characteristics
PM Team is responsible for doing what between quality and grade
managing the tradeoffs associated with it
Accuracy
assessment of correctness, accurate measurements are not necessarily precise measurements.
Precision
measure of exactness. Precise measurements are not necessarily accurate measurements
PM Team is responsible for doing what between accuracy and precision
determine the appropriate levels of accuracy and precision for use in the quality management plan
ISO quality standards
International Organization for Standardization
Every project should have what plan
quality management plan
ISO - Customer Satisfaction
Understanding, evaluating, defining, and managing requirements so that customer expectations are met. Conformance to Requirements.
Iso - Customer Satisfaction - Conformance to Requirements
ensure the project produces what it was created to produce
ISO - Customer Satisfaction - fitness for use
the product or service needs to satisfy the real needs
ISO - Prevention over inspection
Quality should be planned, designed, and built into?not inspected into mgmt or project’s deliverables. Prevent mistake cost < correct mistakes cost
ISO - Continuous improvement - PDCA
plan-do-check-act
Who came up with PDCA
Shewhart and modified by Deming
3 quality improvement initiatives
TQM Total Quality Management, Six Sigma, Lean Six Sigma
Process Improvement Model - OPM3
Project Management Maturity Model (Malcolm Baldridge)
Process Improvement Model - CMMI
Capability Maturity Model Integrated
ISO - Management Responsibility -
management retains, within its responsibility for quality, a related responsibility to provide suitable resources at adequate capacities
ISO - Cost of quality - COQ
total cost of the conformance work and the nonconformance work that should be done as a compensatory effort because, on the first attempt to perform that work, the potential exists that some portion of the required work effort may be done or has been done incorrectly. sponsoring organizations may choose to invest in product quality improvement. investments generally are made in the areas of conformance work that act to prevent defects or act to mitigate the costs of defects by inspecting out nonconforming units.
