PMPCh8.0 - Quality Management

Question 1

What is Quality Management

Answer 1

determine quality policies, objectives, and responsibilities so that the project will satisfy the needs for which it was undertaken.
implement, within the project’s context, the organization’s quality management system.
supports continuous process improvement activities as undertaken on behalf of the performing organization
works to ensure that the project requirements, including product requirements, are met and validated.

Question 2

3 Plan Quality Processes

Answer 2

Plan QM, Perform Q Assurance, Control Quality

Question 3

Plan QM

Answer 3

identifying quality requirements, deliverables, documenting them

Question 4

Perform Q Assurance

Answer 4

auditing the quality requirements and results

Question 5

Control Q

Answer 5

monitoring and recording results of executing the quality activities

Question 6

Quality

Answer 6

the degree to which a set of inherent characteristics fulfill requirements

Question 7

Grade

Answer 7

category assigned to deliverables having the same functional use but different technical characteristics

Question 8

PM Team is responsible for doing what between quality and grade

Answer 8

managing the tradeoffs associated with it

Question 9

Accuracy

Answer 9

assessment of correctness, accurate measurements are not necessarily precise measurements.

Question 10

Precision

Answer 10

measure of exactness. Precise measurements are not necessarily accurate measurements

Question 11

PM Team is responsible for doing what between accuracy and precision

Answer 11

determine the appropriate levels of accuracy and precision for use in the quality management plan

Question 12

ISO quality standards

Answer 12

International Organization for Standardization

Question 13

Every project should have what plan

Answer 13

quality management plan

Question 14

ISO - Customer Satisfaction

Answer 14

Understanding, evaluating, defining, and managing requirements so that customer expectations are met. Conformance to Requirements.

Question 15

Iso - Customer Satisfaction - Conformance to Requirements

Answer 15

ensure the project produces what it was created to produce

Question 16

ISO - Customer Satisfaction - fitness for use

Answer 16

the product or service needs to satisfy the real needs

Question 17

ISO - Prevention over inspection

Answer 17

Quality should be planned, designed, and built into?not inspected into mgmt or project’s deliverables. Prevent mistake cost < correct mistakes cost

Question 18

ISO - Continuous improvement - PDCA

Answer 18

plan-do-check-act

Question 19

Who came up with PDCA

Answer 19

Shewhart and modified by Deming

Question 20

3 quality improvement initiatives

Answer 20

TQM Total Quality Management, Six Sigma, Lean Six Sigma

Question 21

Process Improvement Model - OPM3

Answer 21

Project Management Maturity Model (Malcolm Baldridge)

Question 22

Process Improvement Model - CMMI

Answer 22

Capability Maturity Model Integrated

Question 23

ISO - Management Responsibility -

Answer 23

management retains, within its responsibility for quality, a related responsibility to provide suitable resources at adequate capacities

Question 24

ISO - Cost of quality - COQ

Answer 24

total cost of the conformance work and the nonconformance work that should be done as a compensatory effort because, on the first attempt to perform that work, the potential exists that some portion of the required work effort may be done or has been done incorrectly. sponsoring organizations may choose to invest in product quality improvement. investments generally are made in the areas of conformance work that act to prevent defects or act to mitigate the costs of defects by inspecting out nonconforming units.

Question 25

COQ should be a concern to management and they should?.

Answer 25

apply appropriate reviews, templates, funding allocations for this purpose