PMPCh8.1 - Plan Quality Management

Question 1

Plan Quality Management is

Answer 1

process of identifying quality requirements and/or standards for the project and its deliverables, documenting how the project will demonstrate compliance with relevant quality requirements

Question 2

Benefit of Plan Quality Management is

Answer 2

provides guidance and direction on how quality will be managed and validated throughout the project

Question 3

Insert ITTO 8.1

Answer 3

Insert ITTO 8.1

Question 4

Input of Plan Quality Mgmt (SPORER)

Answer 4

Stakeholder Register, Pm Plan, OPA, Risk Register, EEF, Reqt Doc

Question 5

TT of Plan Quality Mgmt (BCD SAM 7c)

Answer 5

Benchmarking, Cost-Benefit Analysis, Design of Experiments, Statistical Sampling, Additional Quality Planning Tools, Meetings, Seven basic quality tools, Cost of Quality

Question 6

Output of Plan Quality Mgmt (QQQPP)

Answer 6

Quality Mgmt Plan, Quality Metrics, Quality Checklists, Process Improvement Plan, Project Doc Updates

Question 7

When should Quality Planning be performed

Answer 7

in parallel with other processes - cost/schedule changes cause risk analysis of impact to plans

Question 8

Input of Plan Quality Mgmt (SPORER) - Stakeholder register

Answer 8

aids in identifying those stakeholders possessing a particular interest in, or having an impact on, quality.

Question 9

Input of Plan Quality Mgmt (SPORER) - PM Plan

Answer 9

used to develop the quality management plan - scope baseline –> project scope stmt (technical issue details that can affect quality planning called out in scope statement), WBS (deliverables and work packages used to measure project performance), WBS Dictionary (detailed info for WBS elements). Schedule baseline. Cost Baseline. Other mgmt plans.

Question 10

Input of Plan Quality Mgmt (SPORER) - OPA

Answer 10

policies, procedure, guideline, historical dB, lessons learned

Question 11

Input of Plan Quality Mgmt (SPORER) - Risk Register

Answer 11

Info on threats and opportunities that may impact quality requirements

Question 12

Input of Plan Quality Mgmt (SPORER) - EEF

Answer 12

Govt agency regulation, rlues, operating conditions, cultural perceptions

Question 13

Input of Plan Quality Mgmt (SPORER) - Reqt Doc

Answer 13

captures the requirements that the project shall meet pertaining to stakeholder expectations.

Question 14

TT of Plan Quality Mgmt (BCD SAM 7c): Benchmarking

Answer 14

comparing actual or planned project practices to those of comparable projects to identify best practices

Question 15

TT of Plan Quality Mgmt (BCD SAM 7c): Cost-Benefit Analysis

Answer 15

for each quality activity compares the cost of the quality step to the expected benefit.less rework, higher productivity, lower costs, increased stakeholder satisfaction, and increased profitability

Question 16

TT of Plan Quality Mgmt (BCD SAM 7c): Design of Experiments

Answer 16

statistical method for identifying which factors may influence specific variables of a product or process under development or in production; automotive designers use this technique to determine which combination of suspension and tires will produce the most desirable ride characteristics at a reasonable cost.

Question 17

TT of Plan Quality Mgmt (BCD SAM 7c): Statistical Sampling

Answer 17

choosing part of a population of interest for inspection

Question 18

TT of Plan Quality Mgmt (BCD SAM 7c): Additional Quality Planning Tools

Answer 18

Brainstorming, force field analysis, nominal group technique, quality management and control tools

Question 19

TT of Plan Quality Mgmt (BCD SAM 7c): Meetings

Answer 19

planning meetings to develop the quality management plan.

Question 20

TT of Plan Quality Mgmt (BCD SAM 7c): Seven basic quality tools 7QC

Answer 20

Cause and effect diagrams/fishbone/ishikawa, flowcharts, checksheets, pareto diagrams, histograms, control charts, scatter diagrams

Question 21

TT of Plan Quality Mgmt (BCD SAM 7c): Cost of Quality

Answer 21

all costs incurred over the life of the product by investment in preventing nonconformance to requirements, appraising the product or service for conformance to requirements, and failing to meet requirements (rework)

Question 22

TT of Plan Quality Mgmt (BCD SAM 7c): Additional Quality Planning Tools - Force Field Analysis

Answer 22

diagrams of the forces for and against change.

Question 23

TT of Plan Quality Mgmt (BCD SAM 7c): Additional Quality Planning Tools - Nominal group technique

Answer 23

used to allow ideas to be brainstormed in small groups and then reviewed by a larger group.

Question 24

TT of Plan Quality Mgmt (BCD SAM 7c): Additional Quality Planning Tools - Quality Management and Control Tools

Answer 24

used to link and sequence the activities identified

Question 25

TT of Plan Quality Mgmt (BCD SAM 7c): Seven basic quality tools 7QC: Cause and effect/fishbone/ishikawa

Answer 25

Trace to root cause - why until root cause identified

Question 26

TT of Plan Quality Mgmt (BCD SAM 7c): Seven basic quality tools 7QC: flowcharts

Answer 26

process maps for input –> output, activities, decision points, loops, parallel paths. Useful for understanding and estimating cost of quality in a process.

Question 27

TT of Plan Quality Mgmt (BCD SAM 7c): Seven basic quality tools 7QC: checksheets

Answer 27

Tally sheet, organize facts, facilitates effective collection of useful data about a potential quality problem

Question 28

TT of Plan Quality Mgmt (BCD SAM 7c): Seven basic quality tools 7QC: pareto diagrams

Answer 28

vertical bar chart showing few sources responsible for causing most of problem’s effects

Question 29

TT of Plan Quality Mgmt (BCD SAM 7c): Seven basic quality tools 7QC: histograms

Answer 29

central tendency, dispersion, shape of statistical distribution. Doesn’t look at time (like control chart)

Question 30

TT of Plan Quality Mgmt (BCD SAM 7c): Seven basic quality tools 7QC: control charts

Answer 30

looks at if a process is stable or has predictable performances. Upper and lower limits. Out of control when data point exceeds control limit, 7 consecutive plot points above the mean, 7 consecutive plot points below the mean. Monitor cost/schedule variances, volume, frequency of scope changes, other management results

Question 31

TT of Plan Quality Mgmt (BCD SAM 7c): Seven basic quality tools 7QC: scatter diagrams

Answer 31

correlation charts explain a change in a dependent variable Y in relationship to change in independent variable x

Question 32

Output of Plan Quality Management (QQQPP): Quality Mgmt Plan

Answer 32

how the organization’s quality policies will be implemented. Component of pm plan.

Question 33

Output of Plan Quality Management (QQQPP): Process Improvement Plan

Answer 33

plan details the steps for analyzing project management and product development processes to identify activities that enhance their value. Component of pm plan.

Question 34

Output of Plan Quality Management (QQQPP): Process Improvement Plan - 4 areas: Process boundaries

Answer 34

purpose of the process, the start and end of the process, its inputs and outputs, the process owner, and the stakeholders of the process.

Question 35

Output of Plan Quality Management (QQQPP): Process Improvement Plan - 4 areas: Process configuration

Answer 35

graphic depiction of processes, with interfaces identified, used to facilitate analysis.

Question 36

Output of Plan Quality Management (QQQPP): Process Improvement Plan - 4 areas: Process metrics

Answer 36

allows analysis of process efficiency.

Question 37

Output of Plan Quality Management (QQQPP): Process Improvement Plan - 4 areas: Target for improved performance

Answer 37

Guide the process improvement activities.

Question 38

Output of Plan Quality Management (QQQPP): Quality Metrics

Answer 38

describes a project or product attribute and how the control quality process will measure it. The tolerance defines the allowable variations to the metric. Ex: on-time performance, cost control, defect frequency, failure rate, availability, reliability, and test coverage.

Question 39

Output of Plan Quality Management (QQQPP): Quality Checklists

Answer 39

structured tool, usually component-specific, used to verify that a set of required steps has been performed.

Question 40

Output of Plan Quality Management (QQQPP): Project Document Updates

Answer 40

Stakeholder register , Responsibility assignment matrix, WBS, WBS Dictionary