PMLS_LEC5 Flashcards
is a collection of people working together
under a defined structure for the purpose of achieving a predetermined outcome.
organization
is where each staff member is indispensable and has individual roles that contribute to attainment of daily objectives and long-term goals.
laboratory organization
While leaders can be managers, not all managers are effective leaders,
provides the direction of where a group or an organization is going
Leadership
provides the road to get there.
Management
- Is an administrator
- Organizer and developer
- Risk Taker
- Inspiration
- Thinks long-term
- Asks what and why
- Challenges that the status quo
- Does the right thing
LEADER
- Implementer
- Maintains control
- Thinks short-term
- Ask how and when
- Watches bottom line
- Accept status quo
- Is a good soldier
- Does things right
MANAGER
Provides high support but low direction in accomplishing duties
Supportive
Presents rules, orders, or other defined
instructions but limited support.
Directive
Provides low support and low direction
Delegating
Provides high support and high direction
Coaching
§ Supervisors
§ Team leaders
§ Chief technologists
More concerned on completing the day’s
work.
first-line managers
§ Operations manager
§ Division heads
May straddle both areas to some degree by
engaging in a variety of activities that may
be strategic as well as tactical
Middle managers
§ Lab directors
§ Board of directors
Concentrates on strategizing and planning
for the next 1 to 5 years
Top managers
LEVEL OF AUTHORITY in order
Lab Director
Head Pathologist
Chief Medical Technologist
Section head
Senior Medical Technologist
Junior Medical Technologist
Medical technicians
Laboratory Assistant
Either a physician or a pathologist trained in lab management.
Lab Director
A duly registered physician who is specially
trained in the methods of laboratory medicine and microscopic study of tissue, secretion, and
excretion of the human body and its functions in order to diagnose and characterize disease of living patients.
Head Pathologist
Works under the supervision of a registered
pathologist.
Chief Medical Technologist
Works under the supervision of the chief medical technologist.
Section head
The process which high level decisions are made
usually based on long term
projections and a global view that can have an impact on all levels of a laboratory’s operations.
STRATEGIC PLANNING
consists of the detailed day to day operations needed to meet the immediate needs of the laboratory and works toward meeting the long-term strategic goals that have been set.
tactical planning
a. Inaccurate patient identification
b. Ordering the wrong test
c. Improper specimen collection,
transportation, and receipt
Preanalytic errors
- Occur in an appropriate sample such as
incorrect blood tubes for particular analyses. - Calibration errors
- Instrument malfunctions
- The presence of interfering substances
- Failure to verify results
Analytic errors
- Includes reports being sent to the wrong health care provider
- Long term turnaround times
- Missing reports
- Improper interpretation of test results by
health care providers
Post-analytic errors
A system’s approach that focuses on
team’s processes, statistics, and the
delivery of products or services that
meet or exceed costumer expectations
Total quality management
§ An element of total quality management
§ Strives to continually improve practices
and not just meet established quality
standards
Continuous quality improvement