PMBOK General Knowledge

Question 0

Any artifact, practice, or knowledge from any or all of the organizations involved in the project that can be used to perform or govern the project are . . .

Answer 0

Organizational process assets

Question 1

Organizational process assets (OPA)

Answer 1

Plans, processes, polices, procedures and knowledge bases specific to and used by the performing organization.

Question 2

OPA includes:

Answer 2

.1 Processes and procedures

.2 Corporate knowledge base

Question 3

Processes and procedures OPA for Initiating and Planning include:

Answer 3

. Guidelines and criteria for tailoring
. Specific organization standards
. Templates

。Closing
. Project closure guidelines or requirements

Question 4

Processes and procedures OPA for Executing, Monitoring & Controlling include:

Answer 4

. Change control procedures
. Financial controls procedures
. Issue and defect management procedures
. Organizational communication requirements
. Work authorization procedures
. Risk control procedures and templates
. Standardized guidelines

Question 5

The following skills and behaviors are useful in negotiating successfully:

Answer 5

• Analyze the situation
• Differentiate between wants and needs, both theirs and yours
• Focus on interests and issues rather than on positions
• Ask high-end offer low but be realistic
• When you make a concession act as if you are yielding something of value don’t just give in
• win-win negotiating style is preferred; if possible, don’t let the other party leave feeling as though he or she has been taken advantage of

Question 6

Three project situations in which negotiation is most critical:

Answer 6

1. Using subcontractors
2. Developing project scope statement
3. Managing changes after project is underway