PM3110 Chapter 6

Question 1

Accessibility

Answer 1

.The perception by others that a person is approachable for communicating and interacting with on problems or concerns related to the success of a project.

Question 2

Adjourning

Answer 2

At some point, the project has been completed and the team is disbanded to return to their other functional duties within the organization. In some cases, the group may downsize slowly and deliberately.

Question 3

Administrative conflict

Answer 3

These conflicts are often centered on disagreements about reporting relationships, who has authority and administrative control for functions, project tasks, and decisions.

Question 4

Cohesiveness

Answer 4

.It is the strength of desire all members have to remain a team.

Question 5

Conflict

Answer 5

.a process that begins when you perceive that someone has frustrated or is about to frustrate a major concern of yours.

Question 6

Cross-functional cooperation

Answer 6

.influence cooperation and behavior are superordinate goals, rules and procedures, physical proximity, and accessibility.

Question 7

Differentiation

Answer 7

.individuals each bring to the team their preconceived notions of the roles that they should play, the importance of their various contributions, and other parochial attitudes.
the process or approaches used to mold a collection of individuals into a coherent project team and has sometimes been referred to as the “floundering” stage.

Question 8

Frustration

Answer 8

.
???if we assume that the other person disagrees with us for valid reasons, it implies a flaw in our position. Many individuals do not have the ego strength to acknowledge and accept objective disagreement, which leads us to this _____.

Question 9

Goal-oriented conflict

Answer 9

.associated with disagreements regarding results, project scope outcomes, performance specifications and criteria, and project priorities and objectives.

Question 10

Interaction

Answer 10

.??? trust occurs on several levels:6 (1) trust as it relates to professional interaction and the expectation of another person’s competence (“I trust you to be able to accomplish the task”),

Question 11

Interdependencies

Answer 11

.the degree of knowledge that team members have and the importance they attach to the interrelatedness of their efforts.

Question 12

Interpersonal conflict

Answer 12

.This occurs with personality differences between project team members and important project stakeholders. This can include different work ethics, behavioral styles, egos, and personalities of project team members

Question 13

Negotiation

Answer 13

.a process that is predicated on a manager’s ability to use his influence productively

Question 14

Norming stage

Answer 14

.behavior in a group implies that the team ­members are establishing mutually agreed-upon practices and attitudes.

Question 15

Results Orientation/Orientation

Answer 15

.suggests that each member of the project team is committed to achieving the project’s goals. The project manager can influence team performance in many ways, but it is through constantly emphasizing the importance of task performance and projectoutcomesthat all team members are united toward.

Question 16

Outcomes

Answer 16

.the “eyes on the prize” attitude, a commonly held characteristic among successful project teams. The benefit of a results orientation is that it serves to continually rally team members toward the important or significant issues,

Question 17

Performing stage

Answer 17

.team relationships are characterized by high levels of trust, a mutual appreciation for one another’s performance and contributions, and a willingness to actively seek to collaborate.

Question 18

Physical proximity

Answer 18

.refers to project team members’ perceptions that they are located within physical or spatial distances that make it convenient for them to interact.

Question 19

Principled negotiation

Answer 19

.the art of getting agreement with the other party while maintaining a principled, win-win attitude.

Question 20

Psychosocial outcomes

Answer 20

.represent the team member’s assessment that the project experience was worthwhile, satisfying, and productive.

Question 21

Punctuated equilibrium

Answer 21

.rather than evolution occurring as a steady state of gradual change, real natural change comes about through long periods of stasis, interrupted by some cataclysmic event that propels upward, evolutionary adjustment.

Question 22

Storming stage

Answer 22

.refers to the natural reactions members have to the initial ground rules. Members begin to test the limits and constraints placed on their behavior. This is a conflict-laden stage in which the preliminary leadership patterns, reporting relationships, and norms of work and interpersonal behavior are challenged and, perhaps, reestablished.

Question 23

Superordinate goal

Answer 23

.refers to an overall goal or purpose that is important to all functional groups involved, but whose attainment requires the resources and efforts of more than one group.

Question 24

Task outcomes

Answer 24

refer to the factors involved in the actual implementation of the project (time, schedule, and project functionality).

Question 25

Team building

Answer 25

_____ staffing a project team, building a sense of common purpose and shared commitment, encouraging cross-functional cooperation among team members, and recognizing the causes of and resolving conflicts among all project stakeholders..

Question 26

Trust

Answer 26

.For a project team, this can best be understood as the team’s comfort level with each individual member. Given that comfort level, this is manifested in the team’s ability and willingness to squarely address differences of opinion, values, and attitudes and deal with them accordingly.

Question 27

Virtual teams

Answer 27

.A group of persons with a shared objective who fulfill their roles with little or no time spent meeting face to face. Various forms of technology are often used to facilitate communication among team members. Often these teams can be composed of persons separated by great distances.