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Project Quality Management > Plan Quality Management > Flashcards

Plan Quality Management Flashcards

Planning

1
Q

What is the purpose of the Project Quality Management?

A

Processes that determines quality processes, objectives and responsibilities to satisfy project quality requirements.

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2
Q

What is Quality Assurance?

A

Ensuring that we are using the quality standards/processes as planned.

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3
Q

What is Quality Control?

A

Verifies the actual quality of the product/project (and the overall quality for the product management effort) deliverables meet the requirements specified by key Stakeholders.

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4
Q

What are the Proprietary Quality Management Methodologies?

A

1) Six Sigma, 2) Lean Six Sigma, and 3) Quality Function Deployment.

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5
Q

What is Six Sigma?

A

Find ways to reduce costs and optimize process.

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6
Q

What is Quality Function Deployment (QFD)?

A

A facilitated workshop technique that helps to determine critical characteristics for new product.

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7
Q

What id the difference between Quality and Grade?

A

Quality is the degree to which a set of inherent characteristics fulfills requirements (how well it’s made, etc.) and Grade is a category assigned to deliverables having the same functional use but different technical characteristics.

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8
Q

What is the inputs to Plan Quality Management?

A

1) Project Engagement Plan, 2) Stakeholders Register, 3) Requirements Documentations, 4) EEFs, 5) OPAs.

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9
Q

What are the Tools and Techniques To Plan Quality Management Process?

A

1) Cost-benefit Process, 2) Cost of Quality, 3) Seven Basic Quality of Tools, 4) Benchmarking, 5) Design of Experiments, 6) Statistical Sampling, 7) Additional Quality Management Tools, 8) Meetings

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10
Q

What is Cost-Benefit Analysis?

A

High quality results in less rework, higher productivity, lower costs and increased shareholders satisfaction.

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11
Q

What is Cost of Quality?

A

Refers to the total cost of the conformance work and non-conformance work.

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12
Q

What is Cost of Conformance?

A

Money spent during the project to avoid failures; Prevention Costs and Appraisal Costs.

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13
Q

What is Prevention Costs?

A

Costs used to build a quality product and prevent quality issues.

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14
Q

What is Appraisal Costs?

A

Costs used to test to make sure quality conforms to standards.

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15
Q

What is Non-Conformance Costs?

A

Money spent on defects during and after the project because of failures; Internal Failure Costs and External Failure Costs.

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16
Q

What is Internal Failure Costs?

A

Costs associated with product failures discovered while being developed; Scrap and Rework.

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17
Q

What is External Failure Costs?

A

Costs associated with failures discovered by customer; Liabilities, Warranty Work, Lost Business.

18
Q

What are the 7 Basic Quality Tools (7QC Tools)?

A

1) Cause-and-Effect Diagrams, 2) Flowcharts, 3) Checksheets, 4) Parento Diagrams, 5) Histograms, 6) Control Charts, 7) Scatter Diagrams

19
Q

What is Cause-and-Effect Diagrams (Ishikawa or Fishbone)?

A

The problem statement placed at the head of the fishbone is used as the starting point to trace the problem’s source back to its actionable root cause.

20
Q

What are Flowcharts (Process Maps)?

A

Used to identify and anticipate process problems.

21
Q

What is Checksheets (Tally Sheets)?

A

Used to organize facts in a way that will facilitate the effective collection of useful data about a potential quality problem.

22
Q

What are Parento Diagrams?

A

A vertical bar chart that shows the number of defects attributable to a particular variable.

23
Q

What is Histogram?

A

A bar chart that shows how often an event occurred.

24
Q

What is Control Charts?

A

Used to determine whether or not a process is stable or has predictable performance. Use Rule of 7 - when 7 consecutive points are on one side of the mean. Process out of control when seven data points are above or below the mean. Specification Limits are set by the customer, while Control Limits are determined using standard statistical calculations and Stakeholders, which are then used by the PM and project team to determine points of corrective action.

25
Q

What is Scatter Diagram (Correlation Charts)?

A

A line graph that plots data points to show the relationship between 2 variables (X,Y). Used to identify possible relationships between independent and dependent variables.

26
Q

What is Design of Experiments (DOE)?

A

A statistical technique for identifying which factors may influence specific variables of a product and process under development or in a production.

27
Q

What is Statistical Sampling?

A

Choosing a small random sample, and the sample’s properties should represent the entire group.

28
Q

What is Benchmarking?

A

Comparing actual or planned project practices to a known standard.

29
Q

What are 3 Additional Quality Planning Tools?

A

1), Brainstorming, 2) Force Field Analysis, 3) Nominal Group Technique

30
Q

What is Force Field Analysis?

A

Diagrams of the forces for and against change.

31
Q

What is Nominal Group?

A

Technique used to allow ideas to be brainstormed in small groups then reviewed by a larger group.

32
Q

What are the outputs of Planning Quality Management?

A

1) Quality Management Plan, 2) Process Improvement Plan, 3) Quality Metrics, 4) Quality Checklist, 5) Project Document Updates

33
Q

What is Process Improvement Plan?

A

Details the steps to analyze processes to identify activities that enhance their value.

34
Q

What is Quality Metrics?

A

A description of the project or product attribute and how to measure it.

35
Q

What is Quality Checklist?

A

A structured tool used to verify that a set of required steps has been performed.

36
Q

What is Quality?

A

The degree to which a set of inherent characteristics fulfills requirements.

37
Q

What are the importance of ISO 9000?

A

1) Customer Satisfaction, 2) Prevention Over Satisfaction, 3) Continuous Impoverishment, 4) Management Responsibility, 5) Cost of Quality

38
Q

What is Accuracy?

A

An assessment of correctness.

39
Q

What is Precision?

A

A measure of exactness.

40
Q

What is Special Cause (Assignable Cause)?

A

Type of variance not inherent in the system, not predictable, intermittent, and includes non-random data points?

41
Q

What is Common Cause (Random Cause)?

A

Type of variance is inherent in the system, predictable, normal, and includes random data points?

42
Q

What are the components of the Process Improvement Plan?

A

1) Process Boundaries, 2) Process Configuration, 3) Process Metrics, 4) Targets For Improved Performance

Project Quality Management (3 decks)

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