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Airline Interview > Philippine Airlines > Flashcards

Philippine Airlines Flashcards

1
Q

IATA

A

PR

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2
Q

ICAO

A

PAL

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3
Q

CALLSIGN

A

PHILIPPINE

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4
Q

AIRCRAFT

A

Airbus A320, A321, A321neo, A330, A350, Boeing 777-300ER

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5
Q

Founded

A

November 14, 1935 (as Philippine Aerial Taxi Company)

February26, 1941 (as Philippine Air Lines)

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6
Q

Hubs

A

Ninoy Aquino International Airport (Manila)

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7
Q

Secondary hubs

A
  • Clark International Airport
  • Francisco Bangoy International Airport (Davao)
  • Mactan-Cebu International Airport
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8
Q

Frequent-flyer program

A

Mabuhay Miles

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9
Q

Fleet size

A

97 (including subsidiaries)

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10
Q

Destinations

A

62 (excluding subsidiaries) 98 (excluding subsidiaries)

Asia, North America, Oceania, Middle East, United Kingdom

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11
Q

Company slogan

A

The Heart of the Filipino

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12
Q

Commenced Operations

A

March 15, 1941

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13
Q

Parent company

A 
LT GROUP (PAL Holdings Inc.)
Philippine Airlines
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14
Q

Headquarters

A

PNB Financial center jn Pasay

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15
Q

Subsidiaries

A

PAL EXPRESS

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16
Q

CEO and CHAIRMAN

A

Lucio C Tan Sr.

17
Q

President and COO

A

Gilbert Sta. Maria

18
Q

Vice Chairman

A

Carmen K. Tan

19
Q

About PAL

A

Flag carrier of the Philppines as first and oldest commercial airline in Asia. The only airlines in the Philippines to be accredited by International Air Transport Association with the IATA Operational Safety Audit ( February 2007) PAL has tge the highest safety rating of 7/7 according to AirlineRatings.com 4 star Skytrax

20
Q

Cabin

A

Economy/ Fiesta
Premium Economy/ Economy Plus
Business Class/ Mabuhay Class

21
Q

Mabuhay Miles

A

Classic
Elite
Premiere Elite
Million Miler

22
Q

Logo

A

4 incarnations

23
Q

Key to achieving PAL’s 4-Star Ambition

A

are the Ground and Inflight crew who embody our Service Culture of Buong-Pusong Alaga (Whole-hearted Service).

24
Q

Goal

A

GET THAT STAR! PROGRAM To be a PAL cabin crew, one has to live up to the qualities of being a 5-star cabin crew! Yes, you are reading it right, 5-stars! PAL’s 4th star is merely a step towards that goal of being a 5-star airline and that takes the act of buong pusong alaga on each passenger. they had to undergo two months of grueling training which eventually moulded them as Philippine Airlines cabin crew, a 4-star airline, and as individuals. From the time Philippine Airlines and PAL Express launched it’s “get that star” campaign with the end goal of being rated a 5-star airline by 2020, their cabin crew all had to undergo a more stringent and holistic training program.

25
Q

5 Ms

A
  1. Magalang (respectful)
  2. Magaling (Beyond good)
  3. Maaasahan (Dependable)
  4. Maalaga (Selfless, watchful)
  5. Malambing (Affectionate)
26
Q

In English, it is “Excellent” or “formidable”. You have to be good in everything you do. You always go beyond the standard level in your work as a cabin crew. You act fast and you can make good decisions when needed. You are a cut above the rest.

A

Magaling

27
Q

In English, you are caring. You have a kind heart and genuine concern for others, particularly your passengers. You are warmhearted to the point that you think about others first before yourself. You make sure other people are okay and if they are not, you make sure that you give them the care and comfort for them to feel better.

A

Maalaga

28
Q

In English, you have to be dependable. You have to be trustworthy and reliable, especially that as a cabin crew, the lives of passengers are in your hands. People can depend on you for their safety and their needs on board. The airline can also depend on you to carry the company’s vision, mission, its goals, and its values. In other words, your passenger should get the assurance that they are in good hands with your presence.

A

Maasahan

29
Q

In English, you are respectful. You treat people equally and with high regards. You show admiration for your passengers even if it is your first time to encounter them. You talk to them properly, you greet and address them with respect. Even if you are to implement strict rules and policies as required by the airline for passenger safety, you know how to talk to them with respect. You greet everyone you see regardless of their career attainment or work positions.

A

Magalang

30
Q

You have to be affectionate. This means showing of fondness and tenderness for your passengers, love your airline, your job as a flight attendant or steward, and your colleagues or workmates. You have to be friendly to everyone including people you have never met before. You have to be accomodating too, regardless of their personality.

A

MALAMBING

Airline Interview (10 decks)

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