PALEX

Question 1

IATA

Answer 1

2P

PR

Question 2

ICAO

Answer 2

GAP

PAL

Question 3

Callsign

Answer 3

AIRPHIL

PHILIPPINE

Question 4

Founded

Answer 4

February 13, 1995
As Air Philippines

Legally Air Philippined Corporation and formerly branded as Airphil Express

Question 5

ABOUT PALEX

Answer 5

Acts as PAL’s domestic division. The answer to Cebu Pacific’s diminance in the low cost travel market in the Philippines.

Question 6

Hubs

Answer 6

Ninoy Aquino International Airport (NAIA)

Question 7

Secondary Hubs

Answer 7

Clark International Airport
Francisco Bangoy International Airport
Mactan-Cebu International Airport
Zamboanga International Airport

Question 8

Frequent Flyer Program

Answer 8

Mabuhay Miles

Question 9

Fleet Size

Answer 9

26

Question 10

Destinations

Answer 10

36

Manila, Cebu, Davao, Zambaonga

Question 11

Headquarters

Answer 11

R1 Hangar, Andrews Ave. Nichols, Pasay City

Question 12

Chairman

Answer 12

Lucio C. Tan

Question 13

President

Answer 13

Bonifacio U. Sam

Question 14

Vice President

Answer 14

Leonides Paña

Question 15

Vision

Answer 15

To be a 5 star full service national carrier of the Philippines

To be the airline of choice in all markets that we serve

To be the source of pride of Filipinos everywhere

Question 16

Mission

Answer 16

To provide reliable, safe, efficient and pleasant travel experience exceeding passenger expectations

To provided satisfying careers to put employers and adequate returns to our stockholders

To represent the best of the Philippines, the best of Filipinos to the world

Question 17

8 pillars

Answer 17

Win back the Philippines
Offer superior product consistently, price product to deliver superior value
Expand routes, network and connectivity
Redefine and build PAL brand equity
Enhance organizational efficiency and effectives, employee engagement and empowerment
Expand distribution network and increase sales effectiveness
Deliver the desired customer experience
Improve operational performance

Question 18

Values

Answer 18

We put our customers first
We grow a successful and empowered team
We act with passion and aim for excellence
We embrace and drive change
We exemplify the best of the Filipino spirit

Question 19

Panata

Answer 19

Pilipino ako sa isip at sa puso, taas noo sa buong mundo nagniningning sa gilas dala ang malasakit na walang katumbas sa serbisyo kailanmay hindi kukupas

Philippine Airlines lumilipad sa himpapawid tunay na pagkalinga ang aming hatid, saan man pumunta higit pa sa sinag ng araw at ilaw ng mga tala kislap ng buong pusong pagalaga

Question 20

Flight Attendant

Answer 20

Connect. I will greet you with a smile every time we meet, maintain eye contact, introduce myself and address you by your name
Project. I will look and behave professionally at all times
Delight. I will ask what you need and ensure to follow through your request quickly and do my very best to make your experience pleasant and comfortable
Update. I will update your contact details (email and mobile) so we can stay in touch
Communicate. I will communicate with you clearly, ask relevant questions and provide correct information
Engage. I will give you my full attention, engage in light conversation and look for an option/service that will make your travel more convenient
Recap. I will recap and explain transactions to ensure we fully understand each other
Listen. I will listen to your concerns so I can address them and take good care of you
Apologize. I will apologize for the inconvenience cause by flight disruptions and service gaps, explain why and look for alternatives
Appreciate. I will thank you and appreciate you for choosing to fly with PAL