Pharmacy Standards Flashcards

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1
Q

GPhC standards for pharmacy professionals

A
  1. Patient centred care
  2. Partnership working
  3. Effective communication
  4. Professional knowledge and skills
  5. Professional judgement
  6. Professional behaviour
  7. Confidentiality and privacy
  8. Speaking up about concerns
  9. Effective leadership
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2
Q
  1. Patient-centered care
A
  • Obtain consent to provide care.
  • Involve, support and enable individuals in making decisions regarding their health.
  • Understand what is important to the individual and adapt care to meet their needs.
  • Recognise and respect diversity and cultural differences.
  • Do not impose your own beliefs on others.
  • Make the best use of resources available.
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3
Q
  1. Partnership working
A

Involves individuals working together:
- pt
- other healthcare professionals and teams
- carers, relatives and professionals in other settings – such as social workers and public health officials.

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4
Q
  1. Effective communication
A
  • Ask questions, listen carefully to understand the person’s needs and come to a shared decision
  • Body language, tone of voice
  • Overcome barriers to communication
  • Adapt communication
  • Communicate effectively with others involved in the care of the person
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5
Q
  1. Professional knowledge and skills
A
  • Pharmacy professionals must maintain, develop and use their professional knowledge and skills.
  • Recognise and work within the limits of their knowledge and skills.
  • Refer to others when needed
  • CPD activities.
  • Regularly monitor and reflect on practice, skills and knowledge.
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6
Q
  1. Professional judgement
A
  • Put the pt first and act in their best interest
  • Use their judgement to make clinical and professional decisions with the person or others
  • Have the information they need to provide appropriate care
  • Recognise the limits of their competence
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7
Q
  1. Professional behaviour
A
  • Pharmacy professionals must behave
    in a professional manner.
  • Polite and considerate
  • Empathy and compassion
  • Trustworthy, act with honesty and integrity.
  • Maintain professional boundaries.
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8
Q
  1. Confidentiality and privacy
A
  • Information should be managed responsibly and securely; understand why this is important and ensure the whole team complies.
  • Be aware of surroundings - do not discuss information that can be identified to a person in a place where others can overhear.
  • Work in partnership with patients when considering whether to share their information.
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9
Q
  1. Speaking up about concerns
A

‘duty of candour’

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10
Q
  1. Effective leadership
A
  • Take responsibility for their practice and demonstrate leadership to the people they work with
  • Assess the risks
  • Contribute to the education, training and development of the team or of others
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