Pharmacy Owner Flashcards
Why are pharmacy premises standards needed?
to create and maintain the right environment for the safe and effective practice of pharmacy
to create a culture that:
- focuses on patient safety
- does not accept poor standards of care
- encourages leadership that empowers healthcare teams to do the right thing for patients
Who does the responsibility lie with for meeting the standards for registered pharmacies?
responsibility for meeting the standards lies with
- the pharmacy owner
- the superintendent pharmacist if the registered pharmacy is owned by a ‘body corporate’
What are pharmacy services?
all pharmacy-related services provided by a registered pharmacy
- including management of medicines, provision of advice and referral, clinical services and services provided to care homes
What are the five principle and standards for GPhC premises standards?
governance arrangements safeguard the health, safety and wellbeing of patients and the public
staff are empowered and competent to safeguard the health, safety and wellbeing of patients and the public
the environment and condition of the premises pharmacy services are provided, and any associated premises, safeguard the health, safety and wellbeing of patients and the public
the way in which pharmacy services are delivered safeguards the health, safety and wellbeing of patients and the public
the equipment and facilitates used in the provision of pharmacy services safeguard the health, safety and wellbeing of patients and the public
How can the principle of ‘governance arrangements safeguard the health, safety and wellbeing of patients and the public’ be met?
can be met by:
- identifying and managing the risks
- reviewing and monitoring the safety and quality
- provide pharmacy services by staff with clearly defined roles and clear lines of accountability
- allow feedback and concerns about the pharmacy, services and staff to be raised by individuals and organisations
- keep all necessary records
= SOPs and incident reports
How can the principle of ‘staff are empowered and competent to safeguard the health, safety and wellbeing of patients and the public’ be met?
can be met by:
- having enough suitably qualified and skilled staff
- staff complying with their own professional and legal obligations and being empowered to use their professional judgement
- having a culture of openness, honesty and learning
- appointing and supporting the responsible pharmacist
What are the regulations in regards to employing a locum? What principle is involved?
staff are empowered and competent to safeguard the health, safety and wellbeing of patients and the public
must enable them to comply with their legal duty and exercise their professional judgement
- put systems in place to allow locums to raise any concerns
- check their registration status with the GPhC
- provide relevant procedures for the safe and effective running of the pharmacy incl. complaints or incident procedures prior to the day they are working
- check if locum accredited to provide any enhanced/advanced services
How can the principle of ‘the environment and condition of the premises pharmacy services are provided, and any associated premises, safeguard the health, safety and wellbeing of patients and the public’ be met?
can be met by:
- making sure premises are safe, clean, properly maintained and suitable
- making sure premises protect the privacy, dignity and confidentiality of patients and the public
- making sure premises are secure and safeguarded from unauthorised access
How can the principle of ‘the way in which pharmacy services are delivered safeguards the health, safety and wellbeing of patients and the public’ be met?
can be met by:
- making sure pharmacy services provided are accessible to patients and the public
- making sure medicines and medical devices are
= obtained from a reputable source, stored securely, disposed of safely - making sure concerns are raised when it is suspected that medicines or medical devices are not fit for purpose
How can the principle of ‘the equipment and facilitates used in the provision of pharmacy services safeguard the health, safety and wellbeing of patients and the public’ be met?
can be met by:
- making sure equipment and facilities needed to provide pharmacy services are readily available
- making sure equipment and facilities are
= obtained from a reputable source, stored securely, disposed of safely - equipment and facilities must be used in a way that protects the privacy and dignity of the patients and the public who receive pharmacy services
What are the different types of inspection?
routine inspections
- decides which pharmacies will be inspected first/is not a surprise
= those rating poor/satisfactory, when there has been a change in ownership/governance structures
intelligence-led inspections
- take place only when information is received from verifiable sources, considering the scale and nature of any risk of harm to patients and members of the public
themed inspections
- involve visiting a selection of pharmacies to focus on specific themes or issues in more depth, and then producing a report identifying learning and good practice that can be shared across the pharmacy sector
Why are inspections now announced?
the GPhC believe it is important to inspect a pharmacy as patients and members of the public find it and to see how well a pharmacy is meeting our standards day to day
What is the decision making framework?
The Decision-Making Framework is a guide to help support inspectors to make consistent decisions
What happens after an inspection?
inspector goes through their findings with the RP and asks them to confirm their feedback while providing comments
if all the standards have been met:
- no further action
if not all of the standards have been met:
- the pharmacy will be asked to complete an improvement action plan(IAP)
= sets out what action they are planning to take to improve against those standards
What happens during an inspection?
the inspectors will gather and record evidence in a number of ways including:
- looking at written or documentary evidence
- observing interactions with patients
- asking questions and posing scenarios to staff
- testing systems, processes and procedures
= use a ‘show and tell’ approach
at the end of the inspection the inspector will go through their findings with the Responsible Pharmacist
- the RP will be asked to confirm they have received feedback from the inspection and are able to provide comments
