Personas: What They Do and How We Can Help Flashcards

1
Q

What does a CEO do?

A

The CEO reports directly, and is accountable to, the Board of Directors for the performance of a company and for making top-level managerial decisions. In addition to the overall success of an organization or company, the CEO is responsible for leading the development and execution of long-term strategies, with the goal of increasing shareholder value.

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2
Q

How can we bring value to a CEO?

A

The insights are helping with on-demand operational views into market size, structure, and addressability painting immediate pictures for where growth, whitespace, and partnership and competitive trends and opportunities lie, ultimately driving efficient resource allocation, protecting and growing market share, and increasing shareholder value.

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3
Q

What does a COO do?

A

The COO is responsible for the leadership, management, and vision to ensure that the business has effective people, operational controls, and reporting procedures in place. The COO must help effectively grow the company and ensure its financial strength and operating efficiency.

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4
Q

How can we bring value to a COO?

A

The insights are helping with on-demand operational views into market size, structure, and addressability painting immediate pictures for where growth, whitespace, and competitive trends and opportunities lie, ultimately driving efficient resource and reducing GTM process inefficiencies.

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5
Q

What does a VP of Business Operations do?

A

The VP of Business Operations is responsible for the leadership, management, and vision of a specific region or industry to ensure that the business has effective people, operational controls, and reporting procedures in place. They must help effectively grow the company and ensure its financial strength and operating efficiency.

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6
Q

How can we bring value to a VP of Business Operations?

A

The insights are helping with on-demand operational views into market size, structure, and addressability painting immediate pictures for where growth, whitespace, and competitive trends and opportunities lie, ultimately driving efficient resource and reducing GTM process inefficiencies.

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7
Q

What does a Director of Business Operations do?

A

The Director of Business Operations is responsible for the leadership, management, and vision of a specific region or industry to ensure that the business has effective people, operational controls, and reporting procedures in place. They must help effectively grow the company and ensure its financial strength and operating efficiency.

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8
Q

How can we bring value to a Director of Business Operations?

A

The insights are helping with on-demand operational views into market size, structure, and addressability painting immediate pictures for where growth, whitespace, and competitive trends and opportunities lie, ultimately driving efficient resource and reducing GTM process inefficiencies.

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9
Q

What does a Manager of Business Operations do?

A

The Manager of Business Operations is responsible for the leadership, management, and vision of a specific region or industry to ensure that the business has effective people, operational controls, and reporting procedures in place. They must help effectively grow the company and ensure its financial strength and operating efficiency.

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10
Q

How can we bring value to a Manager of Business Operations?

A

The insights are helping with on-demand operational views into market size, structure, and addressability painting immediate pictures for where growth, whitespace, and competitive trends and opportunities lie, ultimately driving efficient resource and reducing GTM process inefficiencies.

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11
Q

What does a CRO does?

A

The CRO is accountable for the growth of revenue streams coming into the business and aligning and leveraging the companies resources to optimize this process. Some typical responsibilities of a CRO include connecting the sales, operations, marketing, and finance teams to deliver a seamless revenue cycle (including partner teams, where a channel sales stream exists) - plus giving each team visibility into the different business functions to drive efficiency across an organizations entire GTM strategy.

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12
Q

How can we bring value to a CRO?

A

The insights are helping with operational visibility geo/industry/sub-industry levels to understand market size, structure, and addressability painting current pictures for where key growth, whitespace, and competitive trends and opportunities lie - ULTIMATELY helping your peers invest and de-vest sales resources with data-driven support to reduce sales cycles, attrition, ramp time for starters, and help win more new logo business

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13
Q

What does a SVP of Sales do?

A

The SVP of Sales oversees the entire direct sales team’s (and indirect/channel sales side as well if applicable) performance and success. The SVP of Sales works closely with their Senior sales management team to ensure the organizations sales strategies are being executed on effectively and the company is on track to meet its revenue targets. The role is similar to the CRO, but not as cross functionally collaborative and more solely focused on the core sales team

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14
Q

How can we bring value to a SVP of Sales?

A

The insights are helping with operational visibility geo/industry/sub-industry levels to understand market size, structure, and addressability painting current pictures for where key growth, whitespace, and competitive trends and opportunities lie - ULTIMATELY helping your peers invest and de-vest sales resources with data-driven support to reduce sales cycles, attrition, ramp time for starters, and help win more new logo business

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15
Q

What does a VP of Sales (Direct) do?

A

The VP of Sales is responsible for leading a sales team and directing the team to meet and exceed sales revenues, sales profitability, and budgetary objectives. Day to day activities for a VP of Sales include: strategic planning, managing people, and improving business processes.

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16
Q

How can we bring value to a VP of Sales (Direct)?

A

The insights are helping:

Strategically, with accurate bottom-up TAM and whitespace sizing, optimizing headcount, and creating equitable territories based on attainable wallet share.

Tactically, with opportunity identification and wallet-share sizing, for both new logo targets and customer expansion, ensuring reps are focused on accounts with the highest likelihood to buy and protecting customers showing purchasing interest in competitive solutions.

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17
Q

What does a Sr. Director of Sales do?

A

The Sr. Director of Sales responsibilities are to lead a sales team and direct the team into meeting and exceeding sales revenues, sales profitability, and budgetary objectives. Day to day activities for a Sr. Director of Sales include strategic planning, managing people, participating in late stage deal negotiations, and improving business processes.

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18
Q

How can we bring value to a Sr. Director of Sales?

A

The insights are helping:

Strategically, with accurate bottom-up TAM and whitespace sizing, optimizing headcount, and creating equitable territories based on attainable wallet share.

Tactically, with opportunity identification and wallet-share sizing, for both new logo targets and customer expansion, ensuring reps are focused on accounts with the highest likelihood to buy and protecting customers showing purchasing interest in competitive solutions.

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19
Q

What does a Director of Sales do?

A

The Director of Sales responsibilities are to lead a sales team and direct the team into meeting and exceeding sales revenues, sales profitability, and budgetary objectives. Day to day activities for a Sr. Director of Sales include strategic planning, managing frontline sales managers and reps, participating in late stage deal negotiations, and improving business processes.

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20
Q

How can we bring value to a Director of Sales?

A

The insights are helping:

Strategically, with accurate bottom-up TAM and whitespace sizing, optimizing headcount, and creating equitable territories based on attainable wallet share.

Tactically, with opportunity identification and wallet-share sizing, for both new logo targets and customer expansion, ensuring reps are focused on accounts with the highest likelihood to buy and are leading with the right messaging from holistic views into their infrastructure and IT Spend.

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21
Q

What does a Manager of Sales do?

A

The Manager of Sales are often in a “player/coach” role still selling the product or service themself while also holding direct responsibility of helping 3-20 sales reps/account executives with selling and training.

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22
Q

How can we bring value to a Manager of Sales?

A

The insights are helping:

Strategically, with accurate bottom-up TAM and whitespace sizing, optimizing headcount, and creating equitable territories based on attainable wallet share.

Tactically, with opportunity identification and wallet-share sizing, for both new logo targets and customer expansion, ensuring reps are focused on accounts with the highest likelihood to buy and protecting customers showing purchasing interest in competitive solutions.

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23
Q

What does an Account Director/Manager do?

A

An Account Director/Manager is a sales rep focused on “farming”, expanding, up-selling existing customer accounts. This is typically a role focused more on building strong long-term relationships with the customer to, at a bare minimum, keep their business.

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24
Q

How can we bring value to an Account Director/Manager?

A

The insights are helping:

with opportunity identification and wallet-share sizing, ensuring reps are focused on their accounts with the highest likelihood for growth and are leading with the right messaging from holistic views into their customers infrastructure and IT spend = the insights are especially beneficial within global and multi-national accounts.

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25
Q

What does an Account Executive do?

A

An Account Executive is a customer facing role who’s job is to be a value broker and win new business for the company.

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26
Q

How can we bring value to an Account Executive?

A

The insights are helping:

Strategically, with accurate bottom-up TAM and whitespace sizing, optimizing headcount, and creating equitable territories based on attainable wallet share.

Tactically, with opportunity identification and wallet-share sizing, for both new logo targets and customer expansion, ensuring reps are focused on accounts with the highest likelihood to buy and protecting customers showing purchasing interest in competitive solutions.

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27
Q

What does a VP of Business/Sales Development do?

A

The VP of Business/Sales Development oversees the performance and success of the sales team responsible for “opening” new business for the organization. The VP of Business/Sales Development works closely with sales strategy, sales operations, and select marketing teams to ensure the business development team is aligned to the companies overall GTRM strategy and has as little friction in identifying the right companies to be targeting and what messaging they should be reaching out with.

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28
Q

How can we bring value to a VP of Business/Sales Development?

A

The insights are helping:

Strategically, with accurate bottom-up TAM and whitespace sizing, optimizing headcount, and creating equitable territories based on attainable wallet share.

Tactically, with opportunity identification and wallet-share sizing, for both new logo targets and customer expansion, ensuring reps are focused on accounts with the highest likelihood to buy and protecting customers showing purchasing interest in competitive solutions.

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29
Q

What does a Director of Business Development do?

A

The Director of Business Development helps oversee the performance and success of the sales team responsible for “opening” new business for the organization. They will work closely with frontline BDR managers and the VP to ensure hiring, enablement, and training processes are optimized.

30
Q

How can we bring value to a Director of Business Development?

A

The insights are helping:

Strategically, with accurate bottom-up TAM and whitespace sizing, optimizing headcount, and creating equitable territories based on attainable wallet share.

Tactically, with opportunity identification and wallet-share sizing, for both new logo targets and customer expansion, ensuring reps are focused on accounts with the highest likelihood to buy and protecting customers showing purchasing interest in competitive solutions.

31
Q

What does a Manager of Business Development do?

A

The Manager of Business Development works to hire, train, enable, and coach frontline customer facing BDR’s

32
Q

How can we bring value to a Manager of Business Development?

A

The insights are helping:

Strategically, with accurate bottom-up TAM and whitespace sizing, optimizing headcount, and creating equitable territories based on attainable wallet share.

Tactically, with opportunity identification and wallet-share sizing, for both new logo targets and customer expansion, ensuring reps are focused on accounts with the highest likelihood to buy and protecting customers showing purchasing interest in competitive solutions.

33
Q

What does a Business Development Representative do?

A

A Business Development Representative is responsible with opening new business opportunities for the company

34
Q

How can we bring value to a Business Development Representative?

A

The insights are helping:

Strategically, with accurate bottom-up TAM and whitespace sizing, optimizing headcount, and creating equitable territories based on attainable wallet share.

Tactically, with opportunity identification and wallet-share sizing, for both new logo targets and customer expansion, ensuring reps are focused on accounts with the highest likelihood to buy and protecting customers showing purchasing interest in competitive solutions.

35
Q

What does a VP of Channel/Partner/Alliance Sales do?

A

The VP of Channel/Partner/Alliance Sales responsibilities are to lead a Channel sales team into meeting and exceeding sales revenues, sales profitability and budgetary objectives. Day to day activities for a VP of Channel/Partner/Alliance Sales include strategic planning, managing people, and improving business processes across the organizations Channel Ecosystem.

36
Q

How can we bring value to a VP of Channel/Partner/Alliance Sales?

A

The insights are helping:

Strategically, with identifying the optimal partners to be working with by market, region, industry and fully monetizing partner relationships by ensuring partner teams are armed with insights allowing them to focus on accounts with the highest likelihood to buy and they’re leading with the most consultative messaging from holistic views into target account infrastructure and IT spend.

37
Q

What does a Director of Channel/Partner/Alliance Sales do?

A

The Director of Channel/Partner/Alliance Sales responsibilities are to lead and direct a Channel sales team into meeting and exceeding sales revenues, sales profitability and budgetary objectives. Day to day activities for a Director of Channel/Partner/Alliance Sales include strategic planning, managing frontline channel sales managers and reps, participating in late stage deal negotiations, and improving business processes.

38
Q

How can we bring value to a Director of Channel/Partner/Alliance Sales?

A

The insights are helping:

Strategically, with identifying the optimal partners to be working with by market, region, industry and fully monetizing partner relationships by ensuring partner teams are armed with insights allowing them to focus on accounts with the highest likelihood to buy and they’re leading with the most consultative messaging from holistic views into target account infrastructure and IT spend.

39
Q

What does a Manager of Channel/Partner/Alliance Sales do?

A

The Manager of Channel/Partner/Alliance Sales is a partner facing role whose job is to be a value broker and help partner organizations be enabled and to win as much new business for their company as possible. A simple way to think about partners is that they are outsourced sales teams for an organization.

40
Q

How can we bring value to a Manager of Channel/Partner/Alliance Sales?

A

The insights are helping:

Strategically, with identifying the optimal partners to be working with by market, region, industry and fully monetizing partner relationships by ensuring partner teams are armed with insights allowing them to focus on accounts with the highest likelihood to buy and they’re leading with the most consultative messaging from holistic views into target account infrastructure and IT spend.

41
Q

What does a VP of Sales Engineering do?

A

The VP of Sales Engineering is responsible for leading a team of sales engineer managers and has a deep understanding of all of the technical aspects of a technical product and industry. Their duties include managing, consulting on product development, and pre- and post- sales strategy.

42
Q

How can we bring value to a VP of Sales Engineering?

A

The insights are helping:

Strategically, with accurate TAM and white-space sizing.

Tactically, with opportunity identification and wallet-share sizing.

Specifically with sales engineers, our insights are leveraged for gaining holistic views of target accounts, IT infrastructure, and Spend; ensuring in late stage opportunities that you are as informed on target accounts and consultative as possible in your own messaging.

43
Q

What does a Director of Sales Engineering do?

A

The Director of Sales Engineering is responsible for leading a team of sales engineer managers and has a deep understanding of all of the technical aspects of a technical product and industry. Their duties include consulting on product development, explaining product features to customers and prospects during live demonstrations in late stage opportunities.

44
Q

How can we bring value to a Director of Sales Engineering?

A

The insights are helping:

Strategically, with accurate TAM and white-space sizing.

Tactically, with opportunity identification and wallet-share sizing.

Specifically with sales engineers, our insights are leveraged for gaining holistic views of target accounts, IT infrastructure, and Spend; ensuring in late stage opportunities that you are as informed on target accounts and consultative as possible in your own messaging.

45
Q

What does a Sales Engineer do?

A

A Sales Engineer specializes in understanding all of the technical aspects of a technical product and industry and explaining them to potential consumers. Their duties include consulting on product development, explaining product features to customers and prospects during live demonstrations in later stage opportunities.

46
Q

How can we bring value to a Sales Engineer?

A

The insights are helping:

Strategically, with accurate TAM and white-space sizing.

Tactically, with opportunity identification and wallet-share sizing.

Specifically with sales engineers, our insights are leveraged for gaining holistic views of target accounts, IT infrastructure, and Spend; ensuring in late stage opportunities that you are as informed on target accounts and consultative as possible in your own messaging.

47
Q

What does the SVP of Customer Success do?

A

The SVP of Customer Success oversees the entire CS team’s performance and success of retaining and growing customer relationships. The SVP of Customer Success works closely with CS management to ensure target retention and expansion numbers are being hit.

48
Q

How can we bring value to the SVP of Customer Success?

A

The insights are helping:

with having agnostically clear windows into customer IT ecosystems and budgets to help protect accounts from churn, prevent competitors gaining a foothold, and to uncover global expansion opportunities.

49
Q

What does the Director of Customer Success do?

A

The Director of Customer Success oversees CS managers performance and success of retaining and growing customer relationships. The Director of Customer Success works closely with CS managers to ensure customer satisfaction and are goaled to support customer retention and expansion.

50
Q

How can we bring value to the Director of Customer Success?

A

The insights are helping:

with having agnostically clear windows into customer IT ecosystems and budgets to help protect accounts from churn, prevent competitors gaining a foothold, and to uncover global expansion opportunities.

51
Q

What does a Customer Success Manager do?

A

A Customer Success Manager oversees the satisfaction, retention, and expansion of a set of customer accounts.

52
Q

How can we bring value to a Customer Success Manager?

A

The insights are helping:

with having agnostically clear windows into customer IT ecosystems and budgets to help protect accounts from churn, prevent competitors gaining a foothold, and to uncover global expansion opportunities.

53
Q

What does a VP of Revenue Operations do?

A

The VP of Revenue Operations is responsible for delivering visibility across the entire revenue team, improving efficiency across the revenue process, driving revenue predictability, and achieving revenue growth.

54
Q

How can we bring value to a VP of Revenue Operations?

A

The insights are helping:

Strategically, supplementing your first party data to be the intelligence bedrock that supports all cross functional GTM departments helping strategic planning corporate strategy, market sizing, and growth forecasts as well as supporting downstream GTM planning teams and frontline execution

55
Q

What does a VP of Sales Strategy/Operations do?

A

A VP of Sales Strategy/Operations is responsible for sales strategy/operations organization that oversees understanding the market’s and industries the sales team should be focused on, creating equitable territories to ensure reps have the right number of accounts, collaborating on setting quotas, and enabling the sales team with information on which accounts to be focused on and the tools they need to do outreach.

56
Q

How can we bring value to a VP of Sales Strategy/Operations?

A

The insights are helping:

Strategically, supplementing your first party data to be the intelligence bedrock that supports all cross functional GTM departments helping strategic planning corporate strategy, market sizing, and growth forecasts as well as supporting downstream GTM planning teams and frontline execution

57
Q

What does a Director of Sales Strategy do?

A

A Director of Sales Strategy is responsible for sales strategy/operations organization typically for a particular region or industry. They will be responsible for understanding the market’s and industries the sales team should be focused on in their geography, creating equitable territories to ensure reps have the right number of accounts, collaborating on setting quotas with finance/rev ops, and enabling the sales team with information on which accounts to be focused on and the tools they need to do outreach.

58
Q

How can we bring value to a Director of Sales Strategy?

A

The insights are helping:

Strategically, with accurate bottom-up TAM and whitespace sizing, optimizing headcount, and creating equitable territories based on attainable wallet share.

Tactically, with opportunity identification and wallet-share sizing, for both new logo targets and customer expansion, ensuring reps are focused on accounts with the highest likelihood to buy and protecting customers showing purchasing interest in competitive solutions.

59
Q

What does a Manager of Sales Strategy do?

A

A Manager of Sales Strategy is responsible for sales strategy/operations organization typically for a particular region or industry. They will be responsible for understanding the market’s and industries the sales team should be focused on in their geography, creating equitable territories to ensure reps have the right number of accounts, collaborating on setting quotas with finance/rev ops, and enabling the sales team with information on which accounts to be focused on and the tools they need to do outreach.

60
Q

How can we bring value to a Manager of Sales Strategy?

A

The insights are helping:

Strategically, with accurate bottom-up TAM and whitespace sizing, optimizing headcount, and creating equitable territories based on attainable wallet share.

Tactically, with opportunity identification and wallet-share sizing, for both new logo targets and customer expansion, ensuring reps are focused on accounts with the highest likelihood to buy and protecting customers showing purchasing interest in competitive solutions.

61
Q

What does a VP of Sales/Field Enablement do?

A

A VP of Sales/Field Enablement oversees the management team responsible for sales training, efficient ramping programs, and ongoing resource enablement for the sales organization to help with competitive positioning, aligning sales messaging with marketing, and tooling for sales execution.

62
Q

How can we bring value to a VP of Sales/Field Enablement?

A

The insights are helping:

Strategically, with accurate bottom-up TAM and whitespace sizing, optimizing headcount, and creating equitable territories based on attainable wallet share, ensuring reps are focused on the most lucrative accounts with the right messaging from holistic views into their infrastructure and IT Spend, ultimately shortening ramp of new starters and reducing attrition.

63
Q

What does a Director/Manager of Sales/GTM Enablement do?

A

A Director/Manager of Sales/GTM Enablement is responsible for sales training, efficient ramping programs, and ongoing resource enablement for the sales organization to help with competitive positioning, aligning sales messaging with marketing, and tooling for sales execution.

64
Q

How can we bring value to a Director/Manager of Sales/GTM Enablement?

A

The insights are helping:

Strategically, with accurate bottom-up TAM and whitespace sizing, optimizing headcount, and creating equitable territories based on attainable wallet share, ensuring reps are focused on the most lucrative accounts with the right messaging from holistic views into their infrastructure and IT Spend, ultimately shortening ramp of new starters and reducing attrition.

65
Q

What does a Director of Sales/GTM Finance do?

A

A Director of Sales/GTM Finance is responsible for ensuring sales strategy, operations, headcount, and sales systems have profitable or reasonable financial justification.

66
Q

How can we bring value to a Director of Sales/GTM Finance?

A

The insights are helping:

Strategically for the first time with bottom-up TAM sizing and the subsequent creation of more equitable quotas and sales territories based on visibility into attainable wallet share; made possible with our IT specific spend tracking at account levels - all impacting and reducing ramp time for new hires and sales attrition of seasoned reps.

67
Q

What does a CMO do?

A

A CMO is responsible for leading advertising activities, brand management, marketing communications, and events strategy.

68
Q

How can we bring value to a CMO?

A

The insights are helping:

Strategically with bottom-up TAM sizing, reducing expense to revenue ratios, increasing marketing’s contributions to new logo acquisition, and understanding competitive market share for positioning and improving conversion rates.

69
Q

What does a VP of Marketing do?

A

A VP of Marketing is the senior manager who leads the marketing team looking after developing marketing strategies, and it’s the VP who is more likely to get down in the weeds with creatives, researchers, operations, sales staff, and marketing directors to oversee the implementation of those strategies.

70
Q

How can we bring value to a CMO?

A

The insights are helping:

Strategically with bottom-up TAM sizing, reducing expense to revenue ratios, increasing marketing’s contributions to new logo acquisition, and understanding competitive market share for positioning and improving conversion rates.