Personalities and Attitude

Question 1

What determines personalities

Answer 1

Childhood environment
Upbringing
Genetics
Past experiences

Stable

Question 2

Difference between ideal self and self concept

Answer 2

Self concept- how you see yourself

Ideal - how you would like to be seen

Question 3

What will happen if the gap between ideal and self concepts becomes bigger

Answer 3

Big gap - grumpy aggressive

Small gap - happy,confident

Question 4

Best personality for a pilot

Answer 4

Stable extrovert

Question 5

Most reliable way of deterring personality

Answer 5

Questionnaire

Question 6

Best interactive style for a pilot

Answer 6

G+ P+

Question 7

What effects attitudes

Answer 7

Fatigue
Social media
Family views
Experiences

Question 8

Group compliance

Answer 8

Follow the procedural actions of the group

Question 9

Decision making in a group

Answer 9

Members will be reluctant to challenge a decision made by the group

Risky shift, group is are more likely to make the risky decision

Question 10

Behaviour is made up of

Answer 10

Personality and attitude

Question 11

6 dangerous behaviours

Answer 11

Anti authoritarian 
Impulsiveness 
Invulnerability 
Self esteem 
Resignation 
Complacency

Question 12

Skill based behaviour

Answer 12

Motor programs
Procedural memory
Complete automation
Routine errors

Question 13

Rule based behaviour

Answer 13

Rule based errors
Required in a procedure
Routine errors
SID departure

Question 14

Knowledge based behaviour

Answer 14

Completely unfamiliar situation

Constantly have to think through the situation

Question 15

Eric Berne - 3 egos

Answer 15

Parent
Adult
Child

Question 16

Team members will value an individual on

Answer 16

Ability
Status
Role

Question 17

Factors effecting situation awareness

Answer 17

Stress
Lack of briefings
Fatigue 
Illusions
Boredom

Question 18

Good situational awareness

Answer 18

Perception matches the real world

Question 19

How to know if you have poor situational awareness

Answer 19

Asking leading questions
Caught by surprise
Starting from procedures
Ambiguity

Question 20

Regaining good situational awareness

Answer 20

Instruments
Gather info
Information bias- do the opposite of confirmation 
Make time 
Good briefings

Question 21

Maslows hierarchy of needs

Answer 21

Bottom of the triangle - physiological

Complete that then move to social and psychological needs

Question 22

If 2 pilots are argueing what are needs are they not achieving

Answer 22

Self esteem

Question 23

When do you not query a captains decision.

Answer 23

When the a/c is not in danger

Question 24

Autocratic/authoritarian gradient

Answer 24

Steep
Captain doesn’t trust you
Captains workload is high

Question 25

Laisser faire gradient

Answer 25

Too shallow
Laid back captain
Role reversal could occur
Most dangerous situation

Question 26

Synergistic gradient

Answer 26

Authority gradient is just right

Decisions are made by the crew but carried out by the captain

Question 27

Main interpersonal communication model

Answer 27

1 source
2 message
3 channel
4 receiver

Question 28

What is metacomunucation

Answer 28

Pitch, tone, way you say stuff

Question 29

Body language accounts for how much of communication

Answer 29

70 to 80%

Question 30

Factors effecting communication

Answer 30

Ambiguity- poorly constructed
Language
Amount of information - working memory- 7 +- 2

Question 31

Solutions to effective communication

Answer 31

Professional Lang
Clear sentences
Reduce interruptions

Question 32

Types of questions

Answer 32

Leading - is that Heathrow over there
Open - have to consider response
Closed - yes or no