Personal Management Skills

Question 1

Planning

Answer 1

Developing SCHEDULE to make sure time is used EFFECTIVELY
Should consider:
Resources needed
How they will be used
Setting measurable goals
Establishing standards / criteria for checking goal achievement

Question 2

Organising

Answer 2

Deciding actions needed to achieve goals
HOW and WHERE it needs to be done
LOGICAL ARRANGEMENT of activities with plan
Putting plan into action

Question 3

Effects of P&O

Answer 3

Limit stress
Helps time management
Leads to satisfaction (goals)
Priority of tasks

Question 4

To P&O effectively:

Answer 4

COORDINATE ACTIVITIES and INFORM PEOPLE through COMMUNICATION

Question 5

EXAMPLE of P& O

Answer 5

Year 12 Formal
Planning - how many students
Organisation - booking venue and theme

Question 6

Define Communication

Answer 6

C = method people share ideas, information, opinions and feelings
Used to initiate and maintain relationship

Question 7

Verbal communication

Answer 7

Sounds / Words
Oral or written
Needs to be understood by both sender and receiver
EG - SMS, singing, talking

Question 8

non-verbal

Answer 8

BODY LANGUAGE/ Physical actions
Used to ENHANCE MEANING  through 
gestures
facial expression
Eye-contact
posture
Usually accompanies verbal communication
Gestures
Give extra energy and CONFIDENCE
gives words EMPHASIS

Question 9

Aggressive communication - definintion

Answer 9

feelings expressed in intimidating manner

May deny listener the chance to participate in discussion

Question 10

Aggressive communication -

Characteristics. Individuals:

Answer 10

Stand up for OWN RIGHTS but NOT OTHERS
DOMINATE and don’t listen to others
Make DECISIONS that don’t consider rights of others
Can be HOSTILE and DEFENSIVE

Question 11

Aggressive communication -

Outcomes

Answer 11

LOSS OF RESPECT from others
Can achieve goals as needs may be met
Demonstrate power
Can lead to CONFLICT - others feel THREATENED

Question 12

Assertive definition

Answer 12

NON- AGGRESSIVE, POSITIVE manner

STATE rights, opinions, knowledge, requests or desires without denying others

Question 13

Assertive Characteristics: Individuals:

Answer 13

Stand up for OWN RIGHTS & RECOGNISE other’s rights + feelings
MUTUAL RESPECT = listen to each other

Question 14

Assertive Outcomes

Answer 14

MUTUAL RESPECT
achieve goals as needs may be met
Minimises hurting others
Are HONEST with selves and others

Question 15

Passive definition

Answer 15

DON’T express feelings, needs, and ideas

Question 16

Passive characteristics: Individuals:

Answer 16

IGNORE OWN RIGHTS
Allow others to infringe on own rights
Don’t state ideas, needs, or feelings
EMOTIONALLY DISHONEST with selves to be seen as polite

Question 17

Passive OUTCOMES

Answer 17

Fear of losing approval of others
Fear of others reactions
 Try to AVOID CONFLICT
Can MANIPULATE OTHERS
Pent up feelings may lead to an aggressive outburst

Question 18

Characteristics of effective communication

Answer 18

ENHANCES RELATIONSHIPS
Builds connections
Reduces CONFLICTS
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Ability to express THOUGHTS and FEELINGS in CLEAR,  POSITIVE and ASSERTIVE way

Genuine interest
VERBAL & NON-VERBAL cues (to show are listening)

.NVC is congruent to verbal message
Choose words that are understood by others

Asking & answering q’s as part of feedback

LISTENING for V and NV feelings behind sender’s words.

REALISATION that GENDER may impact on how we communicate

Question 19

Characteristics of ineffective communication SENDER

Answer 19

Message expressed in hurry
INAPPROPRIATE MEDIUM
UNCLEAR message
Don’t listen to FEEDBACK
WITHHOLD INFO that could clarify situation
deliberately/subconsciously not use shared meaning

Question 20

Characteristics of ineffective communication RECEIVER

Answer 20

Constantly INTERRUPTS sender
EVASIVE - don’t tell sender they don’t understand
Though opportunities - DON’T CONTRIBUTE FEEDBACK