Personal Management II Flashcards
FR : Les problèmes d’évaluation
ANG : Appraisal Problems
- Prejudice
- Insufficient Knowledge (of the appraisee)
- The `halo effect´
- The problem of context
- The formality
- Outcomes are ignored
- Appraising the wrong features
- Everyone is `just above average´
FR : Nouveaux développements de l’évaluation des performances
ANG : New developments of performance appraisal
3600-Feedback
Instant Feedback
FR : Rétention des employés
ANG : Employee Retention
Employee Retention: Tools and processes aimed at keeping valuable employees in the company long-term ( through salary, benefits, and health management…)
Measurement: Quantified by the percentage of employees staying for a specified period (usually a year or more) compared to total workforce.
3S Framework: Focuses on Serve, Say, and Stay to enhance retention.
*Compensation
ANG Personnel development
FR : Développement du personnel
- Focus on improving employee skills and knowledge through learning.
- Aim to enhance existing competencies and develop new ones for future tasks.
- Applies to all hierarchical levels, covering knowledge expansion, behavior acquisition, personality development, and competency enhancement.
ANG: Training, Learning, Development, Focus shift : Définitions
FR : Formation, Apprentissage, Développement, Focus shift : Définitions
1/ Training: Instructor-led, aims for skills or behavioral changes :
be-careful different from :
Coaching (specialist guidance to enhance performance in complex tasks, often involving leadership) and Mentoring (experienced leaders aiding less experienced individuals, emphasizing knowledge transfer and company loyalty)
2/ Learning: Self-directed, enhances adaptability via coaching, mentoring, or networks :
ex: formal learning, informal learning, experiential learning, blended/E-learning)
3/ Development: Broader than training, involves skill acquisition through diverse methods.
4/ Focus shift: From traditional training to a holistic approach in development, emphasizing self-directed, work-based experiences.
FR : Changement récent en développement du personnel
ANG : Recent changes in personnel development
/Upskilling: Training for employees to use new technologies.
/Digital Reskilling: Teaching new skills for digital and technical jobs.
Human Reskilling: Preparing employees for workplace changes and enhancing empathy for customer relations.
/Meta Skills: Essential skills like self-organization, leadership, adaptability, and creativity for lifelong learning in the digital era.
FR : Exemple de sujets de formations
ANG : Special Training Areas exemple
- Diversity
Develop sensitivity to create more harmonious working environment - Ethics
Develop corporate culture that rewards ethical behavior - Telecommuter
Permit manager and employee to define job responsibilities and set goals and expectations - Customer Service
Teaches employees skills needed to meet and exceed customer expectations - Conflict Resolution
Communication skills needed to resolve gridlock
-Teamwork
How to work in groups - Empowerment
How to make decisions and accept responsibility - Remedial
Basic literacy/mathematics skills - Anger Management
Help participants take control of angry outbursts
ANG/FR :Personnel Promotion and Professional Career
Personnel Promotion: Company efforts to advance the careers of leaders and employees.
Professional Career: Advancing through roles and positions within or across companies.
ANG/FR Reward Management
Focuses on rewarding employees through a comprehensive ‘total reward’ approach, encompassing both financial and non-financial incentives to present a full employment value proposition.
ANG/ FR Job vs. Performance Evaluation
Job Evaluation:
Assesses job requirements.
Independent of the person.
Determines salary groups.
Performance Evaluation:
Measures individual contribution and behavior.
Includes employee-supervisor discussions.
Influences variable pay.
ANG/ FR : Functional Flexibility/Temporal Flexibility
Temporal Flexibility:
- Adjusts work hours patterns for business demands and employee preferences.
- Includes part-time work, job sharing, and flexible hours.
- Has become more common recently.
Functional Flexibility:
- Employees perform various tasks instead of specializing.
- Horizontal Flexibility: Staff become multi-skilled for deployment as needed.
- Vertical Flexibility: Ability to perform tasks across different organizational levels.
ANG/FR Staff Reduction - Termination of Employment
Ordinary (or Extraordinary) Termination due to:
Operational reasons.
Conduct-related reasons.
Personal reasons.
Termination and Warning:
Conduct-related terminations follow breaches of primary or secondary contractual obligations and typically require a prior warning.
ANG/FR Functions of a Warning (Formal Warnings - Written Warnings)
Warning Function: Alerts the employee to unacceptable behavior.
Advisory Function: Provides guidance on expected behavior.
Documentation Function: Records the occurrence for future reference.
ANG/FR Counterproductive Behavior (Deviant Workplace Behavior)
/Deviant Workplace Behavior is intentional behavior that violates an organization’s legitimate interests.
Criteria for Classification:
- Must be an intentional act, regardless of the behavior’s outcome.
- Capable of causing harm to the organization.
- Contrary to the organization’s legitimate interests without being justified by other legitimate interests.
ANG/FR HR Management in Tough Times
Rightsizing: Aligns company requirements with social responsibilities.
Responsible Restructuring: Keep top talent, respect all.
Socially Responsible Restructuring: Ethically supports redundant employees.
